MGMT 322 Question and answers
Employee turnover - ✅✅employees leaving the organization
Involuntary turnover - ✅✅occurs when the organization requires employees to leave, often when
they would prefer to stay
ex)Terminating an employee for drug use or laying off employees during a downturn.
Voluntary turnover - ✅✅occurs when employees initiate the turnover, often when the organization
would prefer to keep them.
Ex)employees may leave to take another job or retire
Why is turnover such a big deal?(5) - ✅✅1. Lost employee = lost productivity
2. Recruitment costs
3. Selection process (tests, interviewer time, etc) costs
4. Learning curve for new Employees
5. Training new employees takes time away from managers and peers
Employment-at-Will - ✅✅Historically, if the organization and yhr employee do not have a specific
rmployement contract, the employer or employee may end the epliyment relationship at any time.
Just-Cause Termination(4) - ✅✅serious misconduct
performance issues
legal protections
documentation
Which one of these is fair by law, but, in reality, still scrutinized heavily by the courts? -
✅✅Employment at Will - it's state-governed rule (SC is an "Employment at will" State), but if you fire
someone for illegal or discriminatory reasons, the courts may still punish you
,Outcome Fairness (3) - ✅✅a judgement that the consequences given to employees are just, one
employees consequences should be consistent with another employees consequences
1. Consistent outcomes
2. Knowledge of outcomes
3. Outcomes in proportion to behaviors
In terms of managing involuntary turnover, what are the three types of fairness - ✅✅Outcome
Fairness
Procedural Justice
Interactional Justice
Procedural Justice(6) - ✅✅a judgment that fair methods were used to determine the consequences
an employee receives
1. consisent procedure
2. avoidance of bias
3. accurate information
4. way to correct mistakes
5. representation on all interests
6. ethical standerds
Interactional Justice(4) - ✅✅A judgement that the organization carried out its actions in a way that
took the employees feelings into account
1. Explanation of decision
2. Respectful treatment
3. Consideration
4. empathy
progressive discipline - ✅✅A formal discipline process In which the consequences become more
serious if the employee repeats the offence
, The purpose of discipline I to ti o teach employees of what is expected of them and creating a situation
in which employees ,must try to do what s expected. It seeks to prevent misbehavior (by punishing
rules) and to correct them, rather then merely punish misbehavior.
what are the 2 major components of progressive discipline - ✅✅Progressive punitive measures
Documentation
What are the steps of progressive discipline(5) - ✅✅Unofficial spoken warning
Official written warning
2nd written warning plus threat of temporary suspension
Temporary suspecnsion plus written notice that this is the last chance to improve
Termination
Unofficial spoken warning - ✅✅Make sure rules are documented andavailable to worker, have
unofficial discussion aboutthe behavior
Official written warning - ✅✅(consequences) if behavior occurs again
2nd written warning plus threat of temporary suspension - ✅✅Written reprimand given
Temporary suspecnsion plus written notice that this is the last chance to improve - ✅✅Temporary
suspension
Termination - ✅✅Discharge (fire) the person
What is ADR - ✅✅Alternative Dispute Resolution
Alternative Dispute Resolution - ✅✅- methods of solving a problem by bringing in an impartial
outsider by not using the court system
Employee turnover - ✅✅employees leaving the organization
Involuntary turnover - ✅✅occurs when the organization requires employees to leave, often when
they would prefer to stay
ex)Terminating an employee for drug use or laying off employees during a downturn.
Voluntary turnover - ✅✅occurs when employees initiate the turnover, often when the organization
would prefer to keep them.
Ex)employees may leave to take another job or retire
Why is turnover such a big deal?(5) - ✅✅1. Lost employee = lost productivity
2. Recruitment costs
3. Selection process (tests, interviewer time, etc) costs
4. Learning curve for new Employees
5. Training new employees takes time away from managers and peers
Employment-at-Will - ✅✅Historically, if the organization and yhr employee do not have a specific
rmployement contract, the employer or employee may end the epliyment relationship at any time.
Just-Cause Termination(4) - ✅✅serious misconduct
performance issues
legal protections
documentation
Which one of these is fair by law, but, in reality, still scrutinized heavily by the courts? -
✅✅Employment at Will - it's state-governed rule (SC is an "Employment at will" State), but if you fire
someone for illegal or discriminatory reasons, the courts may still punish you
,Outcome Fairness (3) - ✅✅a judgement that the consequences given to employees are just, one
employees consequences should be consistent with another employees consequences
1. Consistent outcomes
2. Knowledge of outcomes
3. Outcomes in proportion to behaviors
In terms of managing involuntary turnover, what are the three types of fairness - ✅✅Outcome
Fairness
Procedural Justice
Interactional Justice
Procedural Justice(6) - ✅✅a judgment that fair methods were used to determine the consequences
an employee receives
1. consisent procedure
2. avoidance of bias
3. accurate information
4. way to correct mistakes
5. representation on all interests
6. ethical standerds
Interactional Justice(4) - ✅✅A judgement that the organization carried out its actions in a way that
took the employees feelings into account
1. Explanation of decision
2. Respectful treatment
3. Consideration
4. empathy
progressive discipline - ✅✅A formal discipline process In which the consequences become more
serious if the employee repeats the offence
, The purpose of discipline I to ti o teach employees of what is expected of them and creating a situation
in which employees ,must try to do what s expected. It seeks to prevent misbehavior (by punishing
rules) and to correct them, rather then merely punish misbehavior.
what are the 2 major components of progressive discipline - ✅✅Progressive punitive measures
Documentation
What are the steps of progressive discipline(5) - ✅✅Unofficial spoken warning
Official written warning
2nd written warning plus threat of temporary suspension
Temporary suspecnsion plus written notice that this is the last chance to improve
Termination
Unofficial spoken warning - ✅✅Make sure rules are documented andavailable to worker, have
unofficial discussion aboutthe behavior
Official written warning - ✅✅(consequences) if behavior occurs again
2nd written warning plus threat of temporary suspension - ✅✅Written reprimand given
Temporary suspecnsion plus written notice that this is the last chance to improve - ✅✅Temporary
suspension
Termination - ✅✅Discharge (fire) the person
What is ADR - ✅✅Alternative Dispute Resolution
Alternative Dispute Resolution - ✅✅- methods of solving a problem by bringing in an impartial
outsider by not using the court system
