APCO Public Service Telecommunicator 1 Pre-Test with all
Correct & 100% Verified Answers |Already Graded A+
T/F: The term "PSAP" stands for "Public Safety Access Point" ✔Correct Answer-False
T/F: Professionalism is defined by who you are, what you do, and how others perceive you.
✔Correct Answer-True
T/F: Ethics involves an individual's personal, professional, and organizational rules of conduct.
✔Correct Answer-True
T/F: The three primary disciplines of public safety communications are law enforcement
communications, fire services communication, and emergency management communications.
✔Correct Answer-False
T/F: The term "vital services" defines the primary functions or tasks of public safety
communications systems. ✔Correct Answer-True
T/F: Quality assurance programs in the PSAP include actions taken to ensure that standards and
procedures are met and followed. ✔Correct Answer-True
T/F: A policy i a guide to action and a procedure is a guide to thinking. ✔Correct Answer-False
The operational relationship between telecommunicators, supervisors and managers is defined
by the PSAP's: ✔Correct Answer-Chain of command
The vital services of a public safety communications system are to provide communication
between a PSAP and: ✔Correct Answer-The public, agency personnel, other agencies and
support services
A process for supplying supplemental personnel, equipment or other resources to assist other
agencies in time of need s referred to as: ✔Correct Answer-Mutual Aid
T/F: Because the telecommunicator cannot see callers on the phone, nonverbal communication
plays no part in handling public safety calls for service. ✔Correct Answer-False
T/F: A question that cannot be answered "yes" or "no" is referred to as an open-ended question.
✔Correct Answer-True
T/F: When called upon to testify in a legal case, keep answers simple, and if at possible answer
yes or no. ✔Correct Answer-True
, T/F: Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. ✔Correct Answer-
False
T/F: An observation is based on assumptions and an inference is based on facts ✔Correct
Answer-False
T/F: As part of customer service, callers expect to talk to a professional, be treated with courtesy
and speak to a person who can solve their problems. ✔Correct Answer-True
Understanding that everybody has differences along lines of age, race, ethnicity, gender, sexual
orientation, economic status, physical abilities, and religious beliefs shows respect for and
acceptance of: ✔Correct Answer-Diversity
The six components of the communication cycle are: ✔Correct Answer-Sender, receiver,
context, message, medium, and feedback
Demonstrating an interest and understanding in what is being said by staying focused, asking
questions, listening for the main point and listening or the rationale behind what is being said is
the definition of: ✔Correct Answer-Active listening
Physically signaling that you are listening is applying the listening technique of: ✔Correct
Answer-Nonverbal attending
T/F: Emergent calls can only come in on emergency lines. ✔Correct Answer-False
T/F: Giving legal advice and/or personal opinions to callers is all part of a telecommunicator's
job. ✔Correct Answer-False
T/F: Relying on memory during information gathering is a good way to get all the details.
✔Correct Answer-False
T/F: An accurate description of weapons is critical information for response units. ✔Correct
Answer-True
If a telecommunicator can only get one piece of information from a caller, it should be:
✔Correct Answer-Where
Persistently asking for the same information without changing the words spoken is: ✔Correct
Answer-A technique used with hysterical callers
The telecommunicator should always verify the: ✔Correct Answer-Incident location
Correct & 100% Verified Answers |Already Graded A+
T/F: The term "PSAP" stands for "Public Safety Access Point" ✔Correct Answer-False
T/F: Professionalism is defined by who you are, what you do, and how others perceive you.
✔Correct Answer-True
T/F: Ethics involves an individual's personal, professional, and organizational rules of conduct.
✔Correct Answer-True
T/F: The three primary disciplines of public safety communications are law enforcement
communications, fire services communication, and emergency management communications.
✔Correct Answer-False
T/F: The term "vital services" defines the primary functions or tasks of public safety
communications systems. ✔Correct Answer-True
T/F: Quality assurance programs in the PSAP include actions taken to ensure that standards and
procedures are met and followed. ✔Correct Answer-True
T/F: A policy i a guide to action and a procedure is a guide to thinking. ✔Correct Answer-False
The operational relationship between telecommunicators, supervisors and managers is defined
by the PSAP's: ✔Correct Answer-Chain of command
The vital services of a public safety communications system are to provide communication
between a PSAP and: ✔Correct Answer-The public, agency personnel, other agencies and
support services
A process for supplying supplemental personnel, equipment or other resources to assist other
agencies in time of need s referred to as: ✔Correct Answer-Mutual Aid
T/F: Because the telecommunicator cannot see callers on the phone, nonverbal communication
plays no part in handling public safety calls for service. ✔Correct Answer-False
T/F: A question that cannot be answered "yes" or "no" is referred to as an open-ended question.
✔Correct Answer-True
T/F: When called upon to testify in a legal case, keep answers simple, and if at possible answer
yes or no. ✔Correct Answer-True
, T/F: Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. ✔Correct Answer-
False
T/F: An observation is based on assumptions and an inference is based on facts ✔Correct
Answer-False
T/F: As part of customer service, callers expect to talk to a professional, be treated with courtesy
and speak to a person who can solve their problems. ✔Correct Answer-True
Understanding that everybody has differences along lines of age, race, ethnicity, gender, sexual
orientation, economic status, physical abilities, and religious beliefs shows respect for and
acceptance of: ✔Correct Answer-Diversity
The six components of the communication cycle are: ✔Correct Answer-Sender, receiver,
context, message, medium, and feedback
Demonstrating an interest and understanding in what is being said by staying focused, asking
questions, listening for the main point and listening or the rationale behind what is being said is
the definition of: ✔Correct Answer-Active listening
Physically signaling that you are listening is applying the listening technique of: ✔Correct
Answer-Nonverbal attending
T/F: Emergent calls can only come in on emergency lines. ✔Correct Answer-False
T/F: Giving legal advice and/or personal opinions to callers is all part of a telecommunicator's
job. ✔Correct Answer-False
T/F: Relying on memory during information gathering is a good way to get all the details.
✔Correct Answer-False
T/F: An accurate description of weapons is critical information for response units. ✔Correct
Answer-True
If a telecommunicator can only get one piece of information from a caller, it should be:
✔Correct Answer-Where
Persistently asking for the same information without changing the words spoken is: ✔Correct
Answer-A technique used with hysterical callers
The telecommunicator should always verify the: ✔Correct Answer-Incident location
