Texas Roadhouse Menu Test Questions and
Answers Guide | Verified | A+
• What is the Texas Roadhouse story? -✓✓Hand-cut steaks
fall off the bone ribs
fresh baked bread
made from scratch side items and dressings
ice cold beer
legendary margaritas
• What are our Operational Goals? -✓✓Manager In the Window (MIW)
Leader At the Door (LAD)
First Time Guest (FTG)
Training
Taste and Temp
Alley Rally's
• What are our Core Values? -✓✓Passion
Partnership
Integrity
Fun
all with... PURPOSE!
• What are our hours of operation? -✓✓M-Th: 3pm-10pm
F-S: 11am-11pm
Sun: 11am-9pm
• Where do employees park and why? -✓✓Around the sides and the back so that
our guests have the best parking.
• Describe the perfect uniform. -✓✓Black TXRH shirt
black or brown belt
name tag
liquor permit
clean apron
dark blue jeans (no rips or frays)
black non-slip shoes
, hair pulled up
no visible tattoos or face piercings
• what is early dine? when is it offered? -✓✓select menu items for $10.99
M-Th: 3pm-5pm
• What is a first time guest? -✓✓a guest who has never dined at our location, never
been to a TXRH, or has not been in 6+ months
• What are Kent's top 10? -✓✓1. Knowledgeable Servers
2. Sense of Fun
3. Urgency (Greets, Drinks, Food)
4. Manager Table Visits
5. 3 Table Sections
6. restroom focus
7. Lighting, Temp., Music, TVs (ambiance)
8. Bartenders (speed, awareness, guest names)
9. Hosts (smiles, urgency)
10. crew involvement
• What is service with HEART? what does it stand for? -✓✓It's our steps of
service. the TXRH way. not having to ask. it's always there.
H-Howdy - friendly, energetic, fun
E-Engage - knowledgeable, passionate, care/concern
A-Arrive - proud, present, attentive
R-Respond - kind, courteous, respectful
T-Thank You - genuine, memorable, grateful
• How long do you have to greet a table? -✓✓15-45 seconds
• How long do you have to get drinks to your table? -✓✓2-3 minutes
• How long do you have to get Salads out? -✓✓5 minutes
• How long do you have to get Apps out? -✓✓6-8 minutes
• How long do you have to get entrees out? -✓✓12-15 minutes
Answers Guide | Verified | A+
• What is the Texas Roadhouse story? -✓✓Hand-cut steaks
fall off the bone ribs
fresh baked bread
made from scratch side items and dressings
ice cold beer
legendary margaritas
• What are our Operational Goals? -✓✓Manager In the Window (MIW)
Leader At the Door (LAD)
First Time Guest (FTG)
Training
Taste and Temp
Alley Rally's
• What are our Core Values? -✓✓Passion
Partnership
Integrity
Fun
all with... PURPOSE!
• What are our hours of operation? -✓✓M-Th: 3pm-10pm
F-S: 11am-11pm
Sun: 11am-9pm
• Where do employees park and why? -✓✓Around the sides and the back so that
our guests have the best parking.
• Describe the perfect uniform. -✓✓Black TXRH shirt
black or brown belt
name tag
liquor permit
clean apron
dark blue jeans (no rips or frays)
black non-slip shoes
, hair pulled up
no visible tattoos or face piercings
• what is early dine? when is it offered? -✓✓select menu items for $10.99
M-Th: 3pm-5pm
• What is a first time guest? -✓✓a guest who has never dined at our location, never
been to a TXRH, or has not been in 6+ months
• What are Kent's top 10? -✓✓1. Knowledgeable Servers
2. Sense of Fun
3. Urgency (Greets, Drinks, Food)
4. Manager Table Visits
5. 3 Table Sections
6. restroom focus
7. Lighting, Temp., Music, TVs (ambiance)
8. Bartenders (speed, awareness, guest names)
9. Hosts (smiles, urgency)
10. crew involvement
• What is service with HEART? what does it stand for? -✓✓It's our steps of
service. the TXRH way. not having to ask. it's always there.
H-Howdy - friendly, energetic, fun
E-Engage - knowledgeable, passionate, care/concern
A-Arrive - proud, present, attentive
R-Respond - kind, courteous, respectful
T-Thank You - genuine, memorable, grateful
• How long do you have to greet a table? -✓✓15-45 seconds
• How long do you have to get drinks to your table? -✓✓2-3 minutes
• How long do you have to get Salads out? -✓✓5 minutes
• How long do you have to get Apps out? -✓✓6-8 minutes
• How long do you have to get entrees out? -✓✓12-15 minutes
