Public Safety Telecommunicators 1 APCO with all Correct
& 100% Verified Answers |Latest Update |Already
Graded A+
PSAP ✔Correct Answer-Public Safety Answering Point
Telecommunicators ✔Correct Answer-Receive phone calls, dispatch units, establish
communication links to in-service companies, and complete incident reports.
Ethics ✔Correct Answer-involves an individual's personal, professional, and organizational
rule of conduct. It includes opinions and feelings about manners and behavior.
Chain of Command ✔Correct Answer-Organizational structure for personnel and job
responsibilities, ___ defines the relationship between frontline telecommunicators, supervisors,
and managers
Categories of Basic Telecommunications ✔Correct Answer-There are three primary disciplines
of public safety communications: Law enforcement communications, Fire Service
communications, and Emergency Service Communications.
Vital Services ✔Correct Answer-Public safety communications systems have four primary
functions or tasks. Referred to as ___ these primary functions facilitate communication with the
public, between members of the same agency, between public safety agencies, and between
public safety agencies and support entities
Mutal Aid ✔Correct Answer-A process of supplying supplemental personnel, equipment or
other resources to an incident to assist agencies that may be in danger of becoming
overwhelmed in their response. these procedures are normally predetermined, and are spelled
out in ___ agreements between response agencies.
A POLICY IS A GUIDE TO THINKING ✔Correct Answer-A policy states what should happen in
terms of outcomes, sometimes in very general terms. A policy may state that, There is little in
the way of specific guidance here, but there is no mistake that the PSAP expects the
telecommunicator to be courteous with all callers.
The Communications Cycle ✔Correct Answer-Sender, Receiver, Message, Medium, Context,
Feedback
Active Listening ✔Correct Answer-Demonstrating an interest and understanding in what is
being said through staying focused, asking questions, listening for the main point and listening
for rationale behind what is being said
Nonverbal Attending ✔Correct Answer-Physically signaling that you are listening
Telecommunicators must effectively communicate without the benefit of ___. ✔Correct
Answer-Face to face interaction
Open-Ended Questions ✔Correct Answer-Questions that cannot be answered "yes" or "no"
requiring the sender to provide more information. ___ begin with words like, Tell me about...
Why... How... Describe... Explain...
Paraphrasing ✔Correct Answer-A brief rephrasing of information provided by the sender.
Reflecting Feelings ✔Correct Answer-REPEATING IN A SHORT, DECLARATIVE STATEMENT THE
EMOTIONS OR FEELINGS THAT THE SENDER IS COMMUNICATING
& 100% Verified Answers |Latest Update |Already
Graded A+
PSAP ✔Correct Answer-Public Safety Answering Point
Telecommunicators ✔Correct Answer-Receive phone calls, dispatch units, establish
communication links to in-service companies, and complete incident reports.
Ethics ✔Correct Answer-involves an individual's personal, professional, and organizational
rule of conduct. It includes opinions and feelings about manners and behavior.
Chain of Command ✔Correct Answer-Organizational structure for personnel and job
responsibilities, ___ defines the relationship between frontline telecommunicators, supervisors,
and managers
Categories of Basic Telecommunications ✔Correct Answer-There are three primary disciplines
of public safety communications: Law enforcement communications, Fire Service
communications, and Emergency Service Communications.
Vital Services ✔Correct Answer-Public safety communications systems have four primary
functions or tasks. Referred to as ___ these primary functions facilitate communication with the
public, between members of the same agency, between public safety agencies, and between
public safety agencies and support entities
Mutal Aid ✔Correct Answer-A process of supplying supplemental personnel, equipment or
other resources to an incident to assist agencies that may be in danger of becoming
overwhelmed in their response. these procedures are normally predetermined, and are spelled
out in ___ agreements between response agencies.
A POLICY IS A GUIDE TO THINKING ✔Correct Answer-A policy states what should happen in
terms of outcomes, sometimes in very general terms. A policy may state that, There is little in
the way of specific guidance here, but there is no mistake that the PSAP expects the
telecommunicator to be courteous with all callers.
The Communications Cycle ✔Correct Answer-Sender, Receiver, Message, Medium, Context,
Feedback
Active Listening ✔Correct Answer-Demonstrating an interest and understanding in what is
being said through staying focused, asking questions, listening for the main point and listening
for rationale behind what is being said
Nonverbal Attending ✔Correct Answer-Physically signaling that you are listening
Telecommunicators must effectively communicate without the benefit of ___. ✔Correct
Answer-Face to face interaction
Open-Ended Questions ✔Correct Answer-Questions that cannot be answered "yes" or "no"
requiring the sender to provide more information. ___ begin with words like, Tell me about...
Why... How... Describe... Explain...
Paraphrasing ✔Correct Answer-A brief rephrasing of information provided by the sender.
Reflecting Feelings ✔Correct Answer-REPEATING IN A SHORT, DECLARATIVE STATEMENT THE
EMOTIONS OR FEELINGS THAT THE SENDER IS COMMUNICATING
