CNA Exam Review: Role of the Nurse Aide
Questions and Answers
1.Assertive communication can be described by what quality?:
A.Aggressive B.Demanding
*C.Firm
*
D.Loud
Being assertive means being firm, not rude. Assertive behavior and
communication can help nurse aides get their jobs done and stand by
their principles.
2.A volunteer goes to the nursing home every month to read to some of the
clients. The volunteer asks the nurse aide what is wrong with one of the
clients. What is the most appropriate response from the nurse aide?: A."Just
go look at his chart."
B."Why don't you ask him yourself?"
*C."I can't talk about any of the
clients."* D."I'll tell you later in a
private room."
The nurse aide is not allowed to talk about the clients to other people. It
violates the client's right to privacy and confidentiality.
,3.A nurse aide who listens to a client's concerns is an example of
what component of communication?: A.Message
B.Feedback
*C.Receiver
* D.Sender
In the communication process, the sender is the one speaking (or sending
the message), and the receiver is the one listening (or receiving the
message). The message is the information being transferred, and
feedback is clarification of the message.
4.When communicating with a deaf client, it is inappropriate to:: A.write
mes- sages on paper
B.use a sign language interpreter
C.let the client read lips
*D.shout in the client's ear*
When a client is deaf, he or she cannot hear anything, not even
shouting. Shouting at any client is rude and unprofessional. The best
way for a nurse aide to communicate with a deaf client is to write
messages to each other on paper. Deaf residents should be provided a
notebook and pen.
5.A nurse aide has been assigned the task of helping a client get dressed.
,What should the nurse aide say to the client upon starting the task?:
*A."What
would you like to wear today?"*
B."Putting on clothes is really easy."
C."Do you know how to dress yourself?"
D."You get dressed, and I'll check on you later."
When a nurse aide is required to help a client get dressed, then that
client can no longer dress himself or herself. The client should still have
the independence to choose what he or she wants to wear. The nurse
aide should not make the client feel bad by saying that it is easy to
dress alone.
6.Placing oneself mentally in the position of the client to better
understand the client's feelings is an example of:: A.tact
*B.empath
y*
C.depressio
n
D.sympath
y
Empathy is the ability to imagine yourself in another person's position
and under- stand how that person would feel. Nurse aides should have
empathy for their clients. Empathy connects people and makes them
, treat others the way they would want to be treated.
7.An alert and oriented client refuses to get dressed one day. What should
be the nurse aide's response?: A."Why are you trying to make my job
more difficult?" B."If you don't get dressed, I'll tell your doctor."
*C."Why don't you want to get dressed
today?"* D."You need to get dressed like
everyone else."
If an alert client states that he or she does not want to get dressed, the
nurse aide should try to find out why. Asking a question gives the client a
chance to talk. There may be a physical or psychological reason that the
client has refused to get dressed.
8.A busy nurse aide has just been assigned a new client and must add his
care to her list of responsibilities. How should the nurse aide respond to
this change?: A."I feel too tired to care for another client."
*B."I will find a way to provide care for this client too."*
C."I think that you should give this assignment to someone else."
D."I will have to skip care for some of my clients to free up more time."
The nurse aide should accept the change and strive to provide
exceptional care to all clients. The nurse in charge of making the
assignments does not want to give the
nurse aide too much work, but when things are busy, everyone has to
Questions and Answers
1.Assertive communication can be described by what quality?:
A.Aggressive B.Demanding
*C.Firm
*
D.Loud
Being assertive means being firm, not rude. Assertive behavior and
communication can help nurse aides get their jobs done and stand by
their principles.
2.A volunteer goes to the nursing home every month to read to some of the
clients. The volunteer asks the nurse aide what is wrong with one of the
clients. What is the most appropriate response from the nurse aide?: A."Just
go look at his chart."
B."Why don't you ask him yourself?"
*C."I can't talk about any of the
clients."* D."I'll tell you later in a
private room."
The nurse aide is not allowed to talk about the clients to other people. It
violates the client's right to privacy and confidentiality.
,3.A nurse aide who listens to a client's concerns is an example of
what component of communication?: A.Message
B.Feedback
*C.Receiver
* D.Sender
In the communication process, the sender is the one speaking (or sending
the message), and the receiver is the one listening (or receiving the
message). The message is the information being transferred, and
feedback is clarification of the message.
4.When communicating with a deaf client, it is inappropriate to:: A.write
mes- sages on paper
B.use a sign language interpreter
C.let the client read lips
*D.shout in the client's ear*
When a client is deaf, he or she cannot hear anything, not even
shouting. Shouting at any client is rude and unprofessional. The best
way for a nurse aide to communicate with a deaf client is to write
messages to each other on paper. Deaf residents should be provided a
notebook and pen.
5.A nurse aide has been assigned the task of helping a client get dressed.
,What should the nurse aide say to the client upon starting the task?:
*A."What
would you like to wear today?"*
B."Putting on clothes is really easy."
C."Do you know how to dress yourself?"
D."You get dressed, and I'll check on you later."
When a nurse aide is required to help a client get dressed, then that
client can no longer dress himself or herself. The client should still have
the independence to choose what he or she wants to wear. The nurse
aide should not make the client feel bad by saying that it is easy to
dress alone.
6.Placing oneself mentally in the position of the client to better
understand the client's feelings is an example of:: A.tact
*B.empath
y*
C.depressio
n
D.sympath
y
Empathy is the ability to imagine yourself in another person's position
and under- stand how that person would feel. Nurse aides should have
empathy for their clients. Empathy connects people and makes them
, treat others the way they would want to be treated.
7.An alert and oriented client refuses to get dressed one day. What should
be the nurse aide's response?: A."Why are you trying to make my job
more difficult?" B."If you don't get dressed, I'll tell your doctor."
*C."Why don't you want to get dressed
today?"* D."You need to get dressed like
everyone else."
If an alert client states that he or she does not want to get dressed, the
nurse aide should try to find out why. Asking a question gives the client a
chance to talk. There may be a physical or psychological reason that the
client has refused to get dressed.
8.A busy nurse aide has just been assigned a new client and must add his
care to her list of responsibilities. How should the nurse aide respond to
this change?: A."I feel too tired to care for another client."
*B."I will find a way to provide care for this client too."*
C."I think that you should give this assignment to someone else."
D."I will have to skip care for some of my clients to free up more time."
The nurse aide should accept the change and strive to provide
exceptional care to all clients. The nurse in charge of making the
assignments does not want to give the
nurse aide too much work, but when things are busy, everyone has to
