WGU D567 : OBSERVATIONAL FINDINGS
ON GROUP DYNAMICS COMPREHENSIVE
STUDY GUIDE 2026 FULL QUESTIONS AND
SOLUTIONS GRADED A+
◍ A manager challenged an employee to produce an average of 24 assemblies
each day for a week. This production goal was higher than the employee had
ever achieved during any week. The manager gave the employee a tally
sheet to mark after each assembly was completed. Considering the
goal-setting theory of motivation, the manager was counting on which
factors to influence the employee to achieve the production goal? Challenge
and direction Feedback and reflection Specificity and feedback Challenge
and power.
Answer: Specificity and feedback
◍ To resolve a conflict between the department staff and the janitorial staff,
the department head informs the department staff of a new policy
prohibiting the eating of food at the desk. Which type of conflict resolution
technique does this represent? Problem solving Authoritative command
Altering the human variable Altering the structural variables.
Answer: Authoritative command
◍ What type of team is formed when employees from about the same
hierarchical level but from different work areas come together to accomplish
a task? Virtual team Diverse team Divergent team Cross-functional team.
Answer: Cross-functional team
◍ In which circumstances would the use of 360-degree performance
evaluations apply? When only internal customer feedback is helpful When
only external customer feedback is helpful When both internal and external
, customer feedback is helpful When feedback from supervisors is helpful but
customer feedback is not helpful.
Answer: When both internal and external customer feedback is helpful
◍ What is the relationship between individual abilities and team interaction
according to Steiner's model?.
Answer: Actual productivity equals potential productivity minus losses due
to faulty group processes.
◍ What are the four characteristics that define a team?.
Answer: 1. Collective sense of identity 2. Distinctive roles 3. Structured
communication 4. Norms
◍ Management is considering a reorganization of sales regions and plans to
allow employees to live and work in their respective sales territories
throughout the United States. However, the vice president of sales wants the
regionally-dispersed agents to participate in weekly sales meetings. Which
type of teams should be organized? Virtual teams Quality teams
Self-managed teams Cross-functional teams.
Answer: Virtual teams
◍ Which contingency theory of leadership proposes that early in the
interaction between a leader and a given follower the leader implicitly
categorizes the follower as an "in" or an "out"? Path-goal theory
Leader-participation model Situational leadership theory Leader-member
exchange theory.
Answer: Leader-member exchange theory
◍ A company has restructured around teams but performance has not met
expectations. What should be the main evaluation criterion in an appropriate
performance evaluation for supporting and improving the performance of
teams? Team activities Team cooperativeness Team members' attitudes
Team results being tied to important goals.
Answer: Team results being tied to important goals
◍ Recognize how workplace politics influence behavior within an
ON GROUP DYNAMICS COMPREHENSIVE
STUDY GUIDE 2026 FULL QUESTIONS AND
SOLUTIONS GRADED A+
◍ A manager challenged an employee to produce an average of 24 assemblies
each day for a week. This production goal was higher than the employee had
ever achieved during any week. The manager gave the employee a tally
sheet to mark after each assembly was completed. Considering the
goal-setting theory of motivation, the manager was counting on which
factors to influence the employee to achieve the production goal? Challenge
and direction Feedback and reflection Specificity and feedback Challenge
and power.
Answer: Specificity and feedback
◍ To resolve a conflict between the department staff and the janitorial staff,
the department head informs the department staff of a new policy
prohibiting the eating of food at the desk. Which type of conflict resolution
technique does this represent? Problem solving Authoritative command
Altering the human variable Altering the structural variables.
Answer: Authoritative command
◍ What type of team is formed when employees from about the same
hierarchical level but from different work areas come together to accomplish
a task? Virtual team Diverse team Divergent team Cross-functional team.
Answer: Cross-functional team
◍ In which circumstances would the use of 360-degree performance
evaluations apply? When only internal customer feedback is helpful When
only external customer feedback is helpful When both internal and external
, customer feedback is helpful When feedback from supervisors is helpful but
customer feedback is not helpful.
Answer: When both internal and external customer feedback is helpful
◍ What is the relationship between individual abilities and team interaction
according to Steiner's model?.
Answer: Actual productivity equals potential productivity minus losses due
to faulty group processes.
◍ What are the four characteristics that define a team?.
Answer: 1. Collective sense of identity 2. Distinctive roles 3. Structured
communication 4. Norms
◍ Management is considering a reorganization of sales regions and plans to
allow employees to live and work in their respective sales territories
throughout the United States. However, the vice president of sales wants the
regionally-dispersed agents to participate in weekly sales meetings. Which
type of teams should be organized? Virtual teams Quality teams
Self-managed teams Cross-functional teams.
Answer: Virtual teams
◍ Which contingency theory of leadership proposes that early in the
interaction between a leader and a given follower the leader implicitly
categorizes the follower as an "in" or an "out"? Path-goal theory
Leader-participation model Situational leadership theory Leader-member
exchange theory.
Answer: Leader-member exchange theory
◍ A company has restructured around teams but performance has not met
expectations. What should be the main evaluation criterion in an appropriate
performance evaluation for supporting and improving the performance of
teams? Team activities Team cooperativeness Team members' attitudes
Team results being tied to important goals.
Answer: Team results being tied to important goals
◍ Recognize how workplace politics influence behavior within an
