NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
2026 NAHQ CPHQ (Certified
Professional in Healthcare Quality)
Exam 1 Predictor Test Bank 320 Real
Exam Questions and Correct Answers
Graded A+
Risk management as applied to a patient safety program should focus primarily on all of the
following EXCEPT:
a. Analysis of the root cause of the failure
b. Review of the incident report detailing the failure
A+ TEST BANK 1
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
c. Evaluation of the event that triggered the failure
d. Application of patient advocacy laws to avoid future failure. –
Correct Answer :d. Application of patient advocacy laws to avoid future failure.
For the healthcare quality management professional, risk management as applied to a patient
safety program has three focuses: the analysis of the root cause of a failure, the review of an
incident report detailing the failure, and the evaluation of the event that triggered the failure.
The application of patient advocacy laws is a different area altogether and has only a
peripheral connection to risk management and a patient safety program.
A team is best described as: - Correct Answer :Individuals working together to carry out a
specific activity.
A team is best described as individuals working together to carry out a specific activity. Teams
generally have defined objectives and work together in an interdependent manner. Team
members may have to commit to training and considerable time in carrying out the tasks
needed. Effective teams are characterized by good working relationships and respect among
members and a willingness to assist each other and to make decisions through consensus.
Leadership may be shared or may shift from time to time.
To evaluate the activities of a performance improvement team, the healthcare quality
management professional should do all of the following EXCEPT:
a. Creating a training program for the performance improvement team.
b. Offering feedback to the members of a performance improvement team.
c. Analyzing the productivity report from the performance improvement team.
A+ TEST BANK 2
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
d. Adding information from performance improvement team into employee appraisals. –
Correct Answer :a. Creating a training program for the performance improvement team.
This statement assumes that the performance improvement team already exists and is active
in the process of performance improvement. Thus, the training program would be ex post
factor at this point. The healthcare quality management professional should, however, offer
feedback to the members of the team (to assist them in continuing the process), analyze the
productivity reports from the team, and add information from the team into employee
appraisals.
Which quality control tool is BEST suited to use when investigating short-term process
improvement activities?
a. Run chart
b. T-tests
c. Control charts
d. Pareto charts –
Correct Answer :a. Run chart
Run charts are best suited to investigate short-term process improvement activities.
Extra safety and security measures are important for Nursery are in the hospital. - Correct
Answer :Due to the possibility of an abduction, there are special safeguards in place.
What is values-based leadership?
a. An attitude about people, philosophy and process.
A+ TEST BANK 3
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
b. Leading by example rather than manipulation.
c. Integrity, listening, an respect for followers.
d. clear thinking, inclusion and respect. –
Correct Answer :a. An attitude about people, philosophy and process.
Values-based leadership is based on an attitude of the value of people, processes, and
philosophy. The other choices represent parts of values-based leadership, but do not describe
it as a whole.
Which of the following is TRUE regarding critical to quality measures?
a. They are defined by the leadership team.
b. They are set by CMS
c. They must be met to satisfy the customer.
d. They are always key processes. –
Correct Answer :c. They must be met to satisfy the customer.
Critical to quality measures are the aspects of a business process or product that must be met
in order to satisfy the consumer. These are used to help split up customer demands into
distinct, prioritizable items to improve on.
What are the 2 phases of the strategic quality planning process?
a. Planning and implementing
b. Research and implementing
A+ TEST BANK 4
Healthcare Quality) Exam
2026 NAHQ CPHQ (Certified
Professional in Healthcare Quality)
Exam 1 Predictor Test Bank 320 Real
Exam Questions and Correct Answers
Graded A+
Risk management as applied to a patient safety program should focus primarily on all of the
following EXCEPT:
a. Analysis of the root cause of the failure
b. Review of the incident report detailing the failure
A+ TEST BANK 1
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
c. Evaluation of the event that triggered the failure
d. Application of patient advocacy laws to avoid future failure. –
Correct Answer :d. Application of patient advocacy laws to avoid future failure.
For the healthcare quality management professional, risk management as applied to a patient
safety program has three focuses: the analysis of the root cause of a failure, the review of an
incident report detailing the failure, and the evaluation of the event that triggered the failure.
The application of patient advocacy laws is a different area altogether and has only a
peripheral connection to risk management and a patient safety program.
A team is best described as: - Correct Answer :Individuals working together to carry out a
specific activity.
A team is best described as individuals working together to carry out a specific activity. Teams
generally have defined objectives and work together in an interdependent manner. Team
members may have to commit to training and considerable time in carrying out the tasks
needed. Effective teams are characterized by good working relationships and respect among
members and a willingness to assist each other and to make decisions through consensus.
Leadership may be shared or may shift from time to time.
To evaluate the activities of a performance improvement team, the healthcare quality
management professional should do all of the following EXCEPT:
a. Creating a training program for the performance improvement team.
b. Offering feedback to the members of a performance improvement team.
c. Analyzing the productivity report from the performance improvement team.
A+ TEST BANK 2
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
d. Adding information from performance improvement team into employee appraisals. –
Correct Answer :a. Creating a training program for the performance improvement team.
This statement assumes that the performance improvement team already exists and is active
in the process of performance improvement. Thus, the training program would be ex post
factor at this point. The healthcare quality management professional should, however, offer
feedback to the members of the team (to assist them in continuing the process), analyze the
productivity reports from the team, and add information from the team into employee
appraisals.
Which quality control tool is BEST suited to use when investigating short-term process
improvement activities?
a. Run chart
b. T-tests
c. Control charts
d. Pareto charts –
Correct Answer :a. Run chart
Run charts are best suited to investigate short-term process improvement activities.
Extra safety and security measures are important for Nursery are in the hospital. - Correct
Answer :Due to the possibility of an abduction, there are special safeguards in place.
What is values-based leadership?
a. An attitude about people, philosophy and process.
A+ TEST BANK 3
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
b. Leading by example rather than manipulation.
c. Integrity, listening, an respect for followers.
d. clear thinking, inclusion and respect. –
Correct Answer :a. An attitude about people, philosophy and process.
Values-based leadership is based on an attitude of the value of people, processes, and
philosophy. The other choices represent parts of values-based leadership, but do not describe
it as a whole.
Which of the following is TRUE regarding critical to quality measures?
a. They are defined by the leadership team.
b. They are set by CMS
c. They must be met to satisfy the customer.
d. They are always key processes. –
Correct Answer :c. They must be met to satisfy the customer.
Critical to quality measures are the aspects of a business process or product that must be met
in order to satisfy the consumer. These are used to help split up customer demands into
distinct, prioritizable items to improve on.
What are the 2 phases of the strategic quality planning process?
a. Planning and implementing
b. Research and implementing
A+ TEST BANK 4
