NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
2026 NAHQ CPHQ (Certified
Professional in Healthcare Quality)
Exam Predictor Test Bank 320 Real
Exam Questions and Correct Answers
Graded A+
Leadership can best integrate performance improvement within an organization through
A. multidisciplinary teams.
B. newsletters.
A+ TEST BANK 1
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
C. focus groups.
D. seminars. –
Correct Answer :A. multidisciplinary teams.
EXPLANATION:
A. Multidisciplinary teams best integrate performance improvement by promoting an
interdisciplinary approach to the process and including multiple subject matter experts.
B. Newsletters do not promote collaboration and engagement.
C. Focus groups do not promote integrated performance improvement.
D. Seminars help educate, but do not integrate performance improvement.
According to continuous quality improvement principles, which of the following concepts is
most important?
A. financial impact
B. constancy of purpose
C. resistance to change
D. performance of individuals –
Correct Answer :B. constancy of purpose
EXPLANATION:
A. This is a factor, but not the most important.
B. This is the best answer.
C. This has to be addressed as part of improving performance, and can be a factor in
successful implementation or execution of improvement work, but not the best answer.
A+ TEST BANK 2
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
D. This is a factor, but not the most important concept for continuous quality improvement
principles.
Which of the following is most appropriate in preparation for an external survey of a
healthcare facility?
A. Assign key staff to answer all questions.
B. Ask department heads to prepare a presentation for the survey team.
C. Educate staff about the types of questions they may be asked.
D. Set up teams to make a good showing for the survey. –
Correct Answer :C. Educate staff about the types of questions they may be asked.
EXPLANATION:
A. Survey process may involve all staff, so to assign certain staff might not be the best
strategy.
B. May be an element for survey preparation, but not the best answer.
C. Best answer; survey process will involve all staff.
D. May be an element for survey preparation, but not the best answer.
The best way to evaluate the effectiveness of performance improvement training is through
A. observed behavioral changes.
B. self-assessments.
C. participants' feedback.
D. post-test results. –
Correct Answer :A. observed behavioral changes.
A+ TEST BANK 3
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
EXPLANATION:
All of these are methods to evaluate effectiveness of performance improvement training.
However, observed behavioral change is the best method as it demonstrates transfer of
knowledge into practice.
During quality management data analysis activities, Pareto charts are most appropriately used
for:
A. displaying parts of a whole.
B. displaying trends over time.
C. determining cause and effect relationships.
D. determining priorities among contributing factors. –
Correct Answer :D. determining priorities among contributing factors.
EXPLANATION:
A. Pareto charts are more dynamic than just display of parts of a whole project.
B. Pareto charts do not show trends.
C. Pareto charts do not show cause and effect.
D. Pareto charts most appropriately assist to determine priority using represented values.
An annual evaluation of a laboratory's quality program identified no opportunities for
improvement. Which of the following elements of the program should be reviewed?
A. performance indicators
B. format of data display
C. committee meeting attendance
D. frequency of data collection –
A+ TEST BANK 4
Healthcare Quality) Exam
2026 NAHQ CPHQ (Certified
Professional in Healthcare Quality)
Exam Predictor Test Bank 320 Real
Exam Questions and Correct Answers
Graded A+
Leadership can best integrate performance improvement within an organization through
A. multidisciplinary teams.
B. newsletters.
A+ TEST BANK 1
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
C. focus groups.
D. seminars. –
Correct Answer :A. multidisciplinary teams.
EXPLANATION:
A. Multidisciplinary teams best integrate performance improvement by promoting an
interdisciplinary approach to the process and including multiple subject matter experts.
B. Newsletters do not promote collaboration and engagement.
C. Focus groups do not promote integrated performance improvement.
D. Seminars help educate, but do not integrate performance improvement.
According to continuous quality improvement principles, which of the following concepts is
most important?
A. financial impact
B. constancy of purpose
C. resistance to change
D. performance of individuals –
Correct Answer :B. constancy of purpose
EXPLANATION:
A. This is a factor, but not the most important.
B. This is the best answer.
C. This has to be addressed as part of improving performance, and can be a factor in
successful implementation or execution of improvement work, but not the best answer.
A+ TEST BANK 2
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
D. This is a factor, but not the most important concept for continuous quality improvement
principles.
Which of the following is most appropriate in preparation for an external survey of a
healthcare facility?
A. Assign key staff to answer all questions.
B. Ask department heads to prepare a presentation for the survey team.
C. Educate staff about the types of questions they may be asked.
D. Set up teams to make a good showing for the survey. –
Correct Answer :C. Educate staff about the types of questions they may be asked.
EXPLANATION:
A. Survey process may involve all staff, so to assign certain staff might not be the best
strategy.
B. May be an element for survey preparation, but not the best answer.
C. Best answer; survey process will involve all staff.
D. May be an element for survey preparation, but not the best answer.
The best way to evaluate the effectiveness of performance improvement training is through
A. observed behavioral changes.
B. self-assessments.
C. participants' feedback.
D. post-test results. –
Correct Answer :A. observed behavioral changes.
A+ TEST BANK 3
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
EXPLANATION:
All of these are methods to evaluate effectiveness of performance improvement training.
However, observed behavioral change is the best method as it demonstrates transfer of
knowledge into practice.
During quality management data analysis activities, Pareto charts are most appropriately used
for:
A. displaying parts of a whole.
B. displaying trends over time.
C. determining cause and effect relationships.
D. determining priorities among contributing factors. –
Correct Answer :D. determining priorities among contributing factors.
EXPLANATION:
A. Pareto charts are more dynamic than just display of parts of a whole project.
B. Pareto charts do not show trends.
C. Pareto charts do not show cause and effect.
D. Pareto charts most appropriately assist to determine priority using represented values.
An annual evaluation of a laboratory's quality program identified no opportunities for
improvement. Which of the following elements of the program should be reviewed?
A. performance indicators
B. format of data display
C. committee meeting attendance
D. frequency of data collection –
A+ TEST BANK 4
