WGU D270 TASK 1 GUIDE: WRITING
PROFESSIONAL EMAILS & CROSS-
CULTURAL TIPS ~WESTERN
GOVERNORS UNIVERSITY.
Task 1 Guide
THIS TASK HAS TWO PARTS, the email and its components, and the
cross-cultural communication section. Read all parts of this Guide to be
sure you have everything you need to pass the task.
Audience:
An internal email makes the most sense here, but in any case, be sure that
your tone is professional. It’s important to be aware of cross-cultural
communication differences. It’s also important to be clear and concise while
also being thorough where an audience may need an explanation.
A1. Subject line:
While you may have left out a subject line in the occasional email to a
friend or family member, all other emails (and maybe even those just
mentioned) should have a subject line that gives the reader a clear
indication of the email’s purpose. This is easy to forget, so be sure to
include this.
A2. Appropriate salutation:
Simply put, “Hey,” is not the best way to begin a professional email. You
can Google examples of ways to begin an email in a formal setting, if you
are feeling unsure.
Body of the email:
See the next two items for more information.
A4. Types of communication:
For this task, you have to choose one of the four types of written
communication: transactional, persuasive, informational, or instructional.
The body of the email is where you will make it clear which one you have
chosen by doing the thing you set out to do (detail a transaction, persuade
your audience, inform your audience, or instruct your audience). This will
PROFESSIONAL EMAILS & CROSS-
CULTURAL TIPS ~WESTERN
GOVERNORS UNIVERSITY.
Task 1 Guide
THIS TASK HAS TWO PARTS, the email and its components, and the
cross-cultural communication section. Read all parts of this Guide to be
sure you have everything you need to pass the task.
Audience:
An internal email makes the most sense here, but in any case, be sure that
your tone is professional. It’s important to be aware of cross-cultural
communication differences. It’s also important to be clear and concise while
also being thorough where an audience may need an explanation.
A1. Subject line:
While you may have left out a subject line in the occasional email to a
friend or family member, all other emails (and maybe even those just
mentioned) should have a subject line that gives the reader a clear
indication of the email’s purpose. This is easy to forget, so be sure to
include this.
A2. Appropriate salutation:
Simply put, “Hey,” is not the best way to begin a professional email. You
can Google examples of ways to begin an email in a formal setting, if you
are feeling unsure.
Body of the email:
See the next two items for more information.
A4. Types of communication:
For this task, you have to choose one of the four types of written
communication: transactional, persuasive, informational, or instructional.
The body of the email is where you will make it clear which one you have
chosen by doing the thing you set out to do (detail a transaction, persuade
your audience, inform your audience, or instruct your audience). This will
