Bus 311-Kazman Chapter 2 2018
Exam Latest Update
C) operational - ANSWER 1) At the ________ level of a firm, the routine, day-to-
day business processes and interactions with customers occur. A) strategic B)
tactical C) operational D) managerial E) executive
E) to increase efficiency - ANSWER 2) Why are information systems typically
used at the operational level? A) to create a risk information sheet B) to define
all project tasks C) to identify all business activities D) to create use cases E) to
increase efficiency
A) making day-to-day decisions that are highly structured and recurring B -
ANSWER 3) Which of the following actions is a part of operational planning? A)
making day-to-day decisions that are highly structured and recurring B)
effectively utilizing and deploying organizational resources to achieve strategic
objectives C) focusing on long-term strategic questions facing the organization
D) dealing with complex problems with broad and long-term ramifications for the
organization E) focusing on balancing performance across the organization
A) Business processes - ANSWER 4) ________ are a set of activities an
organization performs in order to reach their business goals. A) Business
processes B) Business standards C) Business technocracies D) Business data
flow models E) Business cases
B) structured - ANSWER 5) With respect to decision making in organizations,
________ decisions are those in which the procedures to follow for a given
situation can be specified in advance. A) comparative B) structured C)
unscrupulous D) asymmetrical E) disfigured
A) operational - ANSWER 6) ________ level manager. A) operational B) tactical C)
strategic D) managerial E) executive
E) structured - ANSWER 7) With respect to organizational decision-making
levels, ________ decisions can be programmed directly into operational
information systems so that they can be made with little or no human
intervention. A) asymmetrical B) semistructured C) unstructured D) comparative
E) structured
, A) transaction - ANSWER 8) ________ refers to anything that occurs as part of a
daily business of which a record must be kept. A) transaction B) investment C)
capital asset D) value chain analysis E) use case
A) managerial - ANSWER 9) At the ________ level of an organization, functional
managers focus on monitoring and controlling operational-level activities and
providing information to higher levels of the organization. A) managerial B)
executive C) strategic D) superficial E) illusive
D) strategic - ANSWER 10) The executive level of an organization is also known
as the ________ level. A) managerial B) tactical C) operational D) strategic E)
illusory
C) Managerial-level - ANSWER 11) ________ decision making in an organization is
referred to as semistructured decision making because solutions and problems
are not clear-cut and often require judgment and expertise. A) Illusive-level B)
Operational-level C) Managerial-level D) Executive-level E) Strategic-level
B) tactical - ANSWER 12) The managerial level of an organization is also known
as the ________ level. A) functional B) tactical C) executive D) operational E)
strategic
A) deploying organizational resources to achieve the strategic objectives of the
organization - ANSWER 13) Identify the focus of managers at the tactical level of
an organization. A) deploying organizational resources to achieve the strategic
objectives of the organization B) managing routine, day-to-day business
processes and interactions with customers C) designing long-term strategic
questions facing the organization D) solving complex problems with broad and
long-term ramifications for the organization E) maintaining the efficiency of
business processes within the organization
C) executive - ANSWER 14) Jane Estroisch works as a manager in a
multidomestic firm. She focuses on the long-term questions facing the
organization such as which countries to compete in and what organizational
policies to follow. Jane is in the ________ level of the organization. A) operational
B) tactical C) executive D) functional E) managerial
D) strategic - ANSWER 15) Managers in the ________ level of an organization are
referred to as "executives." A) operational B) tactical C) functional D) strategic
E) managerial
A) Executive-level - ANSWER 16) ________ decisions deal with complex problems
with broad and long-term ramifications for an organization. A) Executive-level B)
Functional-level C) Tactical-level D) Operational-level E) Managerial-level
Exam Latest Update
C) operational - ANSWER 1) At the ________ level of a firm, the routine, day-to-
day business processes and interactions with customers occur. A) strategic B)
tactical C) operational D) managerial E) executive
E) to increase efficiency - ANSWER 2) Why are information systems typically
used at the operational level? A) to create a risk information sheet B) to define
all project tasks C) to identify all business activities D) to create use cases E) to
increase efficiency
A) making day-to-day decisions that are highly structured and recurring B -
ANSWER 3) Which of the following actions is a part of operational planning? A)
making day-to-day decisions that are highly structured and recurring B)
effectively utilizing and deploying organizational resources to achieve strategic
objectives C) focusing on long-term strategic questions facing the organization
D) dealing with complex problems with broad and long-term ramifications for the
organization E) focusing on balancing performance across the organization
A) Business processes - ANSWER 4) ________ are a set of activities an
organization performs in order to reach their business goals. A) Business
processes B) Business standards C) Business technocracies D) Business data
flow models E) Business cases
B) structured - ANSWER 5) With respect to decision making in organizations,
________ decisions are those in which the procedures to follow for a given
situation can be specified in advance. A) comparative B) structured C)
unscrupulous D) asymmetrical E) disfigured
A) operational - ANSWER 6) ________ level manager. A) operational B) tactical C)
strategic D) managerial E) executive
E) structured - ANSWER 7) With respect to organizational decision-making
levels, ________ decisions can be programmed directly into operational
information systems so that they can be made with little or no human
intervention. A) asymmetrical B) semistructured C) unstructured D) comparative
E) structured
, A) transaction - ANSWER 8) ________ refers to anything that occurs as part of a
daily business of which a record must be kept. A) transaction B) investment C)
capital asset D) value chain analysis E) use case
A) managerial - ANSWER 9) At the ________ level of an organization, functional
managers focus on monitoring and controlling operational-level activities and
providing information to higher levels of the organization. A) managerial B)
executive C) strategic D) superficial E) illusive
D) strategic - ANSWER 10) The executive level of an organization is also known
as the ________ level. A) managerial B) tactical C) operational D) strategic E)
illusory
C) Managerial-level - ANSWER 11) ________ decision making in an organization is
referred to as semistructured decision making because solutions and problems
are not clear-cut and often require judgment and expertise. A) Illusive-level B)
Operational-level C) Managerial-level D) Executive-level E) Strategic-level
B) tactical - ANSWER 12) The managerial level of an organization is also known
as the ________ level. A) functional B) tactical C) executive D) operational E)
strategic
A) deploying organizational resources to achieve the strategic objectives of the
organization - ANSWER 13) Identify the focus of managers at the tactical level of
an organization. A) deploying organizational resources to achieve the strategic
objectives of the organization B) managing routine, day-to-day business
processes and interactions with customers C) designing long-term strategic
questions facing the organization D) solving complex problems with broad and
long-term ramifications for the organization E) maintaining the efficiency of
business processes within the organization
C) executive - ANSWER 14) Jane Estroisch works as a manager in a
multidomestic firm. She focuses on the long-term questions facing the
organization such as which countries to compete in and what organizational
policies to follow. Jane is in the ________ level of the organization. A) operational
B) tactical C) executive D) functional E) managerial
D) strategic - ANSWER 15) Managers in the ________ level of an organization are
referred to as "executives." A) operational B) tactical C) functional D) strategic
E) managerial
A) Executive-level - ANSWER 16) ________ decisions deal with complex problems
with broad and long-term ramifications for an organization. A) Executive-level B)
Functional-level C) Tactical-level D) Operational-level E) Managerial-level
