MGT2 KKM1 TASK 3 CASE STUDY 5
MERRILTON MOBILE CERTIFICATION
SCRIPT 2026 QUESTIONS WITH SOLUTIONS
GRADED A+
◍ A well-designed mobile site should not require a lot of scrolling..
Answer: True
◍ Which of the following is a true statement about mobile payments?.
Answer: United States consumers have been reticent to adopt mobile
payments
◍ Data suggest that consumers in developing countries have been slow to
adopt mobile devices including cell phones..
Answer: False
◍ In the future, ______ might allow two friends to check out a selection of
bowling balls even when two friends are in different cities and neither one is
near a store..
Answer: augments reality
◍ Shawn is asked to draw a diagram illustrating how to fix a piece of
equipment. He writes down several types of software he could use. Which
step of the five-step problem-solving process is he using?a. Understanding
the task or need.b. Considering solutions and list ideas.c. Making your
selection from the list.d. Taking action..
Answer: b. Considering solutions and list ideas.
◍ The pace of adoption of innovation products seems to have been decreasing
in recent years..
Answer: False
, ◍ When using a well-designed mobile site, users should often pinch the screen
to expand or contract the content.
Answer: False
◍ In which step of the micro moments perspective on the customer journey
does the customer seek help completing a task or trying something new?.
Answer: I want to do.
◍ Mobile content is MOST effective when it:.
Answer: resolves customers' problems.
◍ Which part of the screen do most mobile users focus on?.
Answer: The top
◍ Jenna's thinking about getting a new gaming laptop, so she starts reading
Amazon reviews to figure out the pros and cons of various brands.
According to the micro moments perspective, what stage of the customer
journey is Jenna in?.
Answer: I want to know
◍ Match the technology with the appropriate task.1. e-mail 2. GPS 3. fax
machine 4. Web browser 5. word processor.
Answer: 1. send a message and an attached document to ten staff members2.
get directions to a destination3. send a copy of documents to another
office4. search the Web for information5. type a business letter
◍ The vast majority of installed apps are uninstalled within three months.
Answer: True
◍ When converting a desktop site to a mobile site, which of the following is
the MOST important objective?.
Answer: Keep things simple
◍ Mobile apps are primarily targeted to young adult males.
Answer: False
◍ Miguel's boss asks him to distribute information about a new dress code as
quickly as possible to the entire staff. There are fifty people on the staff, and
MERRILTON MOBILE CERTIFICATION
SCRIPT 2026 QUESTIONS WITH SOLUTIONS
GRADED A+
◍ A well-designed mobile site should not require a lot of scrolling..
Answer: True
◍ Which of the following is a true statement about mobile payments?.
Answer: United States consumers have been reticent to adopt mobile
payments
◍ Data suggest that consumers in developing countries have been slow to
adopt mobile devices including cell phones..
Answer: False
◍ In the future, ______ might allow two friends to check out a selection of
bowling balls even when two friends are in different cities and neither one is
near a store..
Answer: augments reality
◍ Shawn is asked to draw a diagram illustrating how to fix a piece of
equipment. He writes down several types of software he could use. Which
step of the five-step problem-solving process is he using?a. Understanding
the task or need.b. Considering solutions and list ideas.c. Making your
selection from the list.d. Taking action..
Answer: b. Considering solutions and list ideas.
◍ The pace of adoption of innovation products seems to have been decreasing
in recent years..
Answer: False
, ◍ When using a well-designed mobile site, users should often pinch the screen
to expand or contract the content.
Answer: False
◍ In which step of the micro moments perspective on the customer journey
does the customer seek help completing a task or trying something new?.
Answer: I want to do.
◍ Mobile content is MOST effective when it:.
Answer: resolves customers' problems.
◍ Which part of the screen do most mobile users focus on?.
Answer: The top
◍ Jenna's thinking about getting a new gaming laptop, so she starts reading
Amazon reviews to figure out the pros and cons of various brands.
According to the micro moments perspective, what stage of the customer
journey is Jenna in?.
Answer: I want to know
◍ Match the technology with the appropriate task.1. e-mail 2. GPS 3. fax
machine 4. Web browser 5. word processor.
Answer: 1. send a message and an attached document to ten staff members2.
get directions to a destination3. send a copy of documents to another
office4. search the Web for information5. type a business letter
◍ The vast majority of installed apps are uninstalled within three months.
Answer: True
◍ When converting a desktop site to a mobile site, which of the following is
the MOST important objective?.
Answer: Keep things simple
◍ Mobile apps are primarily targeted to young adult males.
Answer: False
◍ Miguel's boss asks him to distribute information about a new dress code as
quickly as possible to the entire staff. There are fifty people on the staff, and
