D072 Fundamentals for Success in Business
Exam UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
Ability - CORRECT ANSWER Possession of the means or skill to do something
Active listening - CORRECT ANSWER Giving the sender full, undisturbed attention
with the intention of fully receiving his or her message
Aggressive communicaton - CORRECT ANSWER Forceful communication style often
carried out in a loud and hostile manner
Assertive communicator - CORRECT ANSWER Productive communication style used
by those who express their ideas while listening attentively to others
Attraction-selection-attrition (A-S-A) - CORRECT ANSWER A theory holding that (1)
individuals are attracted to organizations whose members are similar to themselves in terms
of personality, values, interests, and other attributes; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition - CORRECT ANSWER The unpredictable and uncontrollable but normal
reduction of work force due to resignations, retirement, sickness, or death
Autocratic style - CORRECT ANSWER Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to effective communication - CORRECT ANSWER Factor that prevents the
receiver from receiving and understanding the message accurately
, Behavioral Event Interviews - CORRECT ANSWER Guided interview questions
where individuals describe their thoughts and feelings during specific situations and a coach
helps establish a development plan,
Channel - CORRECT ANSWER Means of passing information from sender to
recipient, such as via face-to-face meeting or telephone call
Code of ethics - CORRECT ANSWER Guide that publicly sets out an organization's
key values and ethical obligations
Coercive power - CORRECT ANSWER Ability to take something away or punish
someone for noncompliance
Communication - CORRECT ANSWER Sharing understanding and meaning via oral,
nonverbal, and written forms
Communication style - CORRECT ANSWER Dominant way in which an individual
interacts and exchanges information with others
Consideration - CORRECT ANSWER The relationship-oriented behaviors of a leader
Corporate culture - CORRECT ANSWER The attitudes, values, and standards of
behavior that distinguishes one organization from another
Corporate social responsibility (CSR) - CORRECT ANSWER Philosophy in which a
company voluntarily engages in actions that benefit society, be it economically, socially,
politically, or environmentally
Cultural alignment - CORRECT ANSWER Linking of organizational goals with the
employees' personal goals
Exam UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
Ability - CORRECT ANSWER Possession of the means or skill to do something
Active listening - CORRECT ANSWER Giving the sender full, undisturbed attention
with the intention of fully receiving his or her message
Aggressive communicaton - CORRECT ANSWER Forceful communication style often
carried out in a loud and hostile manner
Assertive communicator - CORRECT ANSWER Productive communication style used
by those who express their ideas while listening attentively to others
Attraction-selection-attrition (A-S-A) - CORRECT ANSWER A theory holding that (1)
individuals are attracted to organizations whose members are similar to themselves in terms
of personality, values, interests, and other attributes; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition - CORRECT ANSWER The unpredictable and uncontrollable but normal
reduction of work force due to resignations, retirement, sickness, or death
Autocratic style - CORRECT ANSWER Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to effective communication - CORRECT ANSWER Factor that prevents the
receiver from receiving and understanding the message accurately
, Behavioral Event Interviews - CORRECT ANSWER Guided interview questions
where individuals describe their thoughts and feelings during specific situations and a coach
helps establish a development plan,
Channel - CORRECT ANSWER Means of passing information from sender to
recipient, such as via face-to-face meeting or telephone call
Code of ethics - CORRECT ANSWER Guide that publicly sets out an organization's
key values and ethical obligations
Coercive power - CORRECT ANSWER Ability to take something away or punish
someone for noncompliance
Communication - CORRECT ANSWER Sharing understanding and meaning via oral,
nonverbal, and written forms
Communication style - CORRECT ANSWER Dominant way in which an individual
interacts and exchanges information with others
Consideration - CORRECT ANSWER The relationship-oriented behaviors of a leader
Corporate culture - CORRECT ANSWER The attitudes, values, and standards of
behavior that distinguishes one organization from another
Corporate social responsibility (CSR) - CORRECT ANSWER Philosophy in which a
company voluntarily engages in actions that benefit society, be it economically, socially,
politically, or environmentally
Cultural alignment - CORRECT ANSWER Linking of organizational goals with the
employees' personal goals
