DEVOTED HEALTH AGENT
CERTIFICATION FINAL PAPER 2026
FULL QUESTIONS AND ACCURATE
SOLUTIONS STUDY GUIDE
◉ 5 Core Ingredients . Answer: 1. Newer Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong pcp's
4. Devoted Health Guides
5.Devoted Medical Group
◉ Our Growth . Answer: Todd and Ed Park launched Devoted in 2017
(our first membership came in 2019).
We are currently the fastest growing Medicare Advantage plan in the
country.Devoted has 18,000 + members, as of May 2020.
We have raised over $300 million, and are financially stable.We are
building for a rolling 20-year horizon; we are not in the business of
building and selling.
◉ Why we Start from Scratch . Answer: Building from the ground up
means that we have not wasted time revising clunky systems or
outdated tech.
When everyone builds the company together, there is no pre-existing
corporate culture that needs to be changed.
, ◉ Devoted Tech Platform . Answer: Our results: Faster claims
processing - we pay specialists within 5 business days, 90% of the time.
Prior authorizations processing within 72 hours. Credentialing process -
less than 2 weeks to credential new providers. Faster commission
payments.
◉ Partnerships with strong PcP's . Answer: Partner with high-
performing Pcp
◉ Devoted Health Guides . Answer: Navigators, Problem-Solvers,
Supporters
◉ We Stand By What We Say . Answer: -When it comes to answering
the phones.....
Our average speed of answer is 24 seconds.
82% of calls are answered in less than 30 seconds.
-When it come to solving our member's issues.....> 80% of member
issues are resolved same-day.> 90% of member issues are resolved
within 3 days.
◉ Devoted Medical Group . Answer: Devoted Medical Group (DMG) is
designed to help provide additional virtual and in-home care above and
beyond the care they receive from their physicians now.
Our team is comprised of doctors, nurse practitioners, and nurses
providing care in members homes and over the phone.
CERTIFICATION FINAL PAPER 2026
FULL QUESTIONS AND ACCURATE
SOLUTIONS STUDY GUIDE
◉ 5 Core Ingredients . Answer: 1. Newer Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong pcp's
4. Devoted Health Guides
5.Devoted Medical Group
◉ Our Growth . Answer: Todd and Ed Park launched Devoted in 2017
(our first membership came in 2019).
We are currently the fastest growing Medicare Advantage plan in the
country.Devoted has 18,000 + members, as of May 2020.
We have raised over $300 million, and are financially stable.We are
building for a rolling 20-year horizon; we are not in the business of
building and selling.
◉ Why we Start from Scratch . Answer: Building from the ground up
means that we have not wasted time revising clunky systems or
outdated tech.
When everyone builds the company together, there is no pre-existing
corporate culture that needs to be changed.
, ◉ Devoted Tech Platform . Answer: Our results: Faster claims
processing - we pay specialists within 5 business days, 90% of the time.
Prior authorizations processing within 72 hours. Credentialing process -
less than 2 weeks to credential new providers. Faster commission
payments.
◉ Partnerships with strong PcP's . Answer: Partner with high-
performing Pcp
◉ Devoted Health Guides . Answer: Navigators, Problem-Solvers,
Supporters
◉ We Stand By What We Say . Answer: -When it comes to answering
the phones.....
Our average speed of answer is 24 seconds.
82% of calls are answered in less than 30 seconds.
-When it come to solving our member's issues.....> 80% of member
issues are resolved same-day.> 90% of member issues are resolved
within 3 days.
◉ Devoted Medical Group . Answer: Devoted Medical Group (DMG) is
designed to help provide additional virtual and in-home care above and
beyond the care they receive from their physicians now.
Our team is comprised of doctors, nurse practitioners, and nurses
providing care in members homes and over the phone.
