ISEN 350 – Engineering Economics, WWU, Academic Year 2026 – Exam 1 Study
Material and Practice Questions
Dimensions of Quality - correct answer ✔✔ Performance
Reliability
Durability
Serviceability
Aesthetics
Features
Perceived Quality
Conformance to Standards
3 additions to 8 dimensions of quality for service organizations - correct answer ✔✔
Responsiveness
Professionalism
Attentiveness
Definition of Quality - correct answer ✔✔ Fitness for use
- Quality of design
- Quality of conformance
Quality is inversely proportional to variability
CTQ - correct answer ✔✔ Critical to Quality characteristics
May be of physical, sensory, or time oriented types
, Over-the-wall approach - correct answer ✔✔ designers develop new products without any
input from manufacturing and then turned over the design to manufacturing, which would then
have to develop a process for making the new product
Fredrick Taylor - correct answer ✔✔ Discovered the scientific management system- a way of
organizing people in the most efficient manner.
Frank Gilbreth - correct answer ✔✔ Who first studied job motions with bricklayers, studying
how fewer hand motions made work faster
Walter A Shewhart - correct answer ✔✔ developed the statistical control chart concept
Dodge and Romig - correct answer ✔✔ Developed statistically based acceptance sampling as an
alternative to
Eli Whitney - correct answer ✔✔ cotton gin and interchangeable parts
W. S. Gosset - correct answer ✔✔ t distribution
Ohno, Shingo, Toyoda - correct answer ✔✔ develop toyota production system
Deming - correct answer ✔✔ 14 points of management
Juran - correct answer ✔✔ planning, control. improvement
Crosby - correct answer ✔✔ pioneered concept of quality is free
Malcolm Baldridge - correct answer ✔✔ National Quality Award
Material and Practice Questions
Dimensions of Quality - correct answer ✔✔ Performance
Reliability
Durability
Serviceability
Aesthetics
Features
Perceived Quality
Conformance to Standards
3 additions to 8 dimensions of quality for service organizations - correct answer ✔✔
Responsiveness
Professionalism
Attentiveness
Definition of Quality - correct answer ✔✔ Fitness for use
- Quality of design
- Quality of conformance
Quality is inversely proportional to variability
CTQ - correct answer ✔✔ Critical to Quality characteristics
May be of physical, sensory, or time oriented types
, Over-the-wall approach - correct answer ✔✔ designers develop new products without any
input from manufacturing and then turned over the design to manufacturing, which would then
have to develop a process for making the new product
Fredrick Taylor - correct answer ✔✔ Discovered the scientific management system- a way of
organizing people in the most efficient manner.
Frank Gilbreth - correct answer ✔✔ Who first studied job motions with bricklayers, studying
how fewer hand motions made work faster
Walter A Shewhart - correct answer ✔✔ developed the statistical control chart concept
Dodge and Romig - correct answer ✔✔ Developed statistically based acceptance sampling as an
alternative to
Eli Whitney - correct answer ✔✔ cotton gin and interchangeable parts
W. S. Gosset - correct answer ✔✔ t distribution
Ohno, Shingo, Toyoda - correct answer ✔✔ develop toyota production system
Deming - correct answer ✔✔ 14 points of management
Juran - correct answer ✔✔ planning, control. improvement
Crosby - correct answer ✔✔ pioneered concept of quality is free
Malcolm Baldridge - correct answer ✔✔ National Quality Award
