COMPREHENSIVE STUDY GUIDE ~WESTERN GOVERNORS
UNIVERSITY.
WGU C715 EXAM ORGANIZATIONAL BEHAVIOR
A process of making decisions by constructing simplified models that
extract the essential features from problems without knowing their
complexity is known as? -
bounded rationality
A strong culture should reduce employee turnover because it results in?
- cohesiveness and organizational commitment
A theory that states achievement, power and affiliation are three
important needs that help explain motivation. - McClelland's theory of
needs (need for power, need for achievement, need for affiliation)
A version of self-determination theory which holds that allocating
extrinsic rewards for behavior that had been previously intrinsically
rewarding tends to decrease the overall level of motivation if the
rewards are seen as controlling. - Cognitive
evaluation theory
,Abilities of members, personality, allocating roles, diversity, cultural
differences, size of teams, member preferences are what component of
teams? - composition (what
kind of people make up the team p 316)
According to Fred Luthans and his associates, managers involved in
traditional management activities undertook which of the following
tasks?
, A) motivating
B) socializing
C) decision making
D) training
E) politicking - decision making
According to the attribution theory of leadership, a person aiming to be a
leader has to what? - shape the perception that he or she could be a
good leader
According to the Fiedler contingency model, high managerial control is
characterized by? - high task structure, good leader-member
relationships, strong position power
According to the interactionist view, what type of conflict supports the
goals of the group and improves its performance? - Functional
Among all Big 5 personality traits, which one is most consistently
related to job performance? - conscientiousness
attributional theory - when we observe someone's behavior, we
attempt to determine whether it was caused by internal or external factors.