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WGU C715 ORGANIZATIONAL BEHAVIOR ~ WESTERN GOVERNORS UNIVERSITY | 2026 FINAL EXAM STUDY GUIDE CORRECT QUESTIONS AND ANSWERS.

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Section 8: Conflict & Negotiation Key Concepts: • Conflict Resolution Styles: Avoiding, Accommodating, Competing, Compromising, Collaborating. • BATNA (Best Alternative to a Negotiated Agreement): The best outcome if negotiations fail. Sample Exam Questions & Answers Q: What is the best conflict resolution style for a high-stakes negotiation?

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WGU C715 ORGANIZATIONAL BEHAVIOR ~ WESTERN
GOVERNORS UNIVERSITY | 2026 FINAL EXAM STUDY GUIDE
CORRECT QUESTIONS AND ANSWERS.


Ready to pass that OA? This study guide with Q/A helped me pass my exam
within 3 hrs of my test and it will help you too!

C715 Organizational Behavior
Comprehensive Study Guide
Section 1: Introduction to Organizational Behavior (OB)
Key Concepts:

• Definition of OB: The study of how individuals, groups, and structures impact behavior
within organizations to improve effectiveness.
• Disciplines Contributing to OB: Psychology, Sociology, Anthropology, Political
Science.
• OB Models:
o Individual Level: Personality, perception, motivation.
o Group Level: Team dynamics, communication, leadership.
o Organizational Level: Structure, culture, change management.

Sample Exam Questions & Answers

Q: What are the three levels of analysis in OB?
A:

1. Individual - Focuses on personality, perception, motivation, learning.
2. Group - Examines team dynamics, leadership, power, conflict.
3. Organizational - Looks at culture, structure, and change.




Section 2: Individual Behavior in Organizations
Key Concepts:

• Personality Theories:
o Big Five Personality Traits (OCEAN): Openness, Conscientiousness,
Extraversion, Agreeableness, Neuroticism.
o MBTI (Myers-Briggs Type Indicator): Based on Carl Jung’s work, assesses
personality through four dichotomies.

, • Perception & Decision-Making:
o Attribution Theory: Explains how individuals interpret behavior based on
internal or external causes.

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