MGMT 363 Final Faulk Exam Study Guide
major activities involved in the human resource process - ANSWER HR Planning:
determining how many employees with specific knowledge and skills are
needed.
Recruiting: attracting potential employees
Selection: Choosing employees
Training & Development: teaching employees how to perform their jobs and
preparing them for the future.
Compensation: rewarding employees
Performance Management: evaluating performance
Employee relations: creating a positive work environment
What is human capital? What are the various types? - ANSWER Human capital-
an organization's employees described in terms of their training, experience,
judgment, intelligence, relationships, and insight
What is a sustainable competitive advantage? How can human resource
management create a sustainable competitive advantage? - ANSWER
Sustainable competitive advantage- something that the organization does better
than its competitors which it can continue over an extended period of time
Can be created by both the effectiveness of HRM and the people the HR
department brings into the organization
HR can create this advantage when employees are:
Valuable- high quality employees provide a needed service as they perform
many critical functions
Rare- there are not many of these high-quality employees
Cannot be imitated- what these high-quality employees can't be mimicked
No good substitutes- what these employees do cannot be replaced by something
such as technology
How do job analysis & job design differ? How are they related? - ANSWER Job
analysis- process of getting detailed information about jobs
Job design- process of defining the way work will be performed and the tasks
that a given job requires
What is recruiting and selection and how are they related? What key skills are
organizations looking for today? - ANSWER Recruitment- process through which
the organization seeks applicants for potential employment
,Selection- process by which the organization attempts to identify applicants with
the necessary knowledge, skills, abilities, and other characteristics that will
help the organization achieve its goals
What is the difference between training and development? - ANSWER Training- a
planned effort to enable employees to learn job-related knowledge, skills, and
behavior
Development- acquisition of knowledge, skills, and behavior that improve an
employee's ability to meet changes in job requirements and in customer
demands
Basic ways to manage performance? - ANSWER Performance Management: the
process of ensuring that employees' activities and outputs match the
organizational goals. Comparing actual behavior against expectations and
standards.
Planning Pay & Benefits: how much direct or performance related compensation
will be paid to the various jobs within the organization. Also must decide what
benefits will be offered to employees and how much cost will be shared by
employees
Administering Pay & Benefits: Need to keep track of how much employees earn
in both direct and indirect benefits. There are many laws that need to be
followed related to pay.
Ways HR maintains positive employee relations - ANSWER Maintaining Positive
Employee Relations: engage in a variety of activities to communicate
information to employees and receive information from employees
What are workforce analytics? - ANSWER Workforce analytics- use of
quantitative tools and scientific methods to analyze data from HR databases and
other sources to make evidence-based decisions that support business goals
What is the focus of evidence-based HR? - ANSWER Evidence-based HR:
collecting and using data to show that HR practices have a positive influence on
the company's bottom line or key stakeholders
HRM must be able to demonstrate its value to the organization
Who are the organizational stakeholders and what role does the HR department
play in helping the organization be socially responsible? - ANSWER Corporate
social responsibility: the degree to which the organization is meeting the needs
of the stakeholders
Sustainability: the ability of the organization to make a profit while not depleting
its own and the environment's resources.
, What are the nine general competencies that HR professionals need? - ANSWER
Technical
1. Human Resource Expertise: understanding and carrying out the functions of
HRM with the most recent information and up-to-date technology.
Interpersonal
2. Relationship Management: handling the personal interactions necessary for
providing services and supporting the organizational goals.
3. Communications: involves the skills needed to exchange information with
others inside and outside the organization.
4. Global & Cultural Effectiveness: valuing and considering various people's
perspectives. Must be aware of differing cultures and how to resolve conflicts.
Business
5. Critical Evaluation: the interpretation of information needed for making
business decisions.
6. Business Acumen: understanding how information can be used to support the
strategy of the organization.
7. Consultation: how HR employees guide others in the organization.
Leadership
8. Ethical Practices: applying integrity, accountability, and other core values..
9. Leadership & Navigation: directing the organization's processes and
programs.
How are supervisors involved in human resource management? - ANSWER
Appraise performance
Motivate using pay and benefits
Communicate and enforce policies
Recommend pay increases and promotions
Identify training needs and provide training
Interview and make recommendations on selecting employees
Forecast HR needs in area
Help analyze and define job
What are the five rights of employees that HR managers shouldn't violate? -
ANSWER Right of free consent (be treated how you want to be treated)
Right of privacy (privacy w private lives)
Right of freedom of conscience (can refuse based on moral beliefs)
Right of freedom of speech (criticize an organization's ethics)
Right to due process (fair and impartial hearing)
What are the three standards that can be used to assess whether practices are
ethical? - ANSWER Practices should be fair and equitable
Practices should result in the greatest good for the greatest number
(utilitarianism)
Respect for basic human rights (life, liberty, pursuit of happiness)
major activities involved in the human resource process - ANSWER HR Planning:
determining how many employees with specific knowledge and skills are
needed.
Recruiting: attracting potential employees
Selection: Choosing employees
Training & Development: teaching employees how to perform their jobs and
preparing them for the future.
Compensation: rewarding employees
Performance Management: evaluating performance
Employee relations: creating a positive work environment
What is human capital? What are the various types? - ANSWER Human capital-
an organization's employees described in terms of their training, experience,
judgment, intelligence, relationships, and insight
What is a sustainable competitive advantage? How can human resource
management create a sustainable competitive advantage? - ANSWER
Sustainable competitive advantage- something that the organization does better
than its competitors which it can continue over an extended period of time
Can be created by both the effectiveness of HRM and the people the HR
department brings into the organization
HR can create this advantage when employees are:
Valuable- high quality employees provide a needed service as they perform
many critical functions
Rare- there are not many of these high-quality employees
Cannot be imitated- what these high-quality employees can't be mimicked
No good substitutes- what these employees do cannot be replaced by something
such as technology
How do job analysis & job design differ? How are they related? - ANSWER Job
analysis- process of getting detailed information about jobs
Job design- process of defining the way work will be performed and the tasks
that a given job requires
What is recruiting and selection and how are they related? What key skills are
organizations looking for today? - ANSWER Recruitment- process through which
the organization seeks applicants for potential employment
,Selection- process by which the organization attempts to identify applicants with
the necessary knowledge, skills, abilities, and other characteristics that will
help the organization achieve its goals
What is the difference between training and development? - ANSWER Training- a
planned effort to enable employees to learn job-related knowledge, skills, and
behavior
Development- acquisition of knowledge, skills, and behavior that improve an
employee's ability to meet changes in job requirements and in customer
demands
Basic ways to manage performance? - ANSWER Performance Management: the
process of ensuring that employees' activities and outputs match the
organizational goals. Comparing actual behavior against expectations and
standards.
Planning Pay & Benefits: how much direct or performance related compensation
will be paid to the various jobs within the organization. Also must decide what
benefits will be offered to employees and how much cost will be shared by
employees
Administering Pay & Benefits: Need to keep track of how much employees earn
in both direct and indirect benefits. There are many laws that need to be
followed related to pay.
Ways HR maintains positive employee relations - ANSWER Maintaining Positive
Employee Relations: engage in a variety of activities to communicate
information to employees and receive information from employees
What are workforce analytics? - ANSWER Workforce analytics- use of
quantitative tools and scientific methods to analyze data from HR databases and
other sources to make evidence-based decisions that support business goals
What is the focus of evidence-based HR? - ANSWER Evidence-based HR:
collecting and using data to show that HR practices have a positive influence on
the company's bottom line or key stakeholders
HRM must be able to demonstrate its value to the organization
Who are the organizational stakeholders and what role does the HR department
play in helping the organization be socially responsible? - ANSWER Corporate
social responsibility: the degree to which the organization is meeting the needs
of the stakeholders
Sustainability: the ability of the organization to make a profit while not depleting
its own and the environment's resources.
, What are the nine general competencies that HR professionals need? - ANSWER
Technical
1. Human Resource Expertise: understanding and carrying out the functions of
HRM with the most recent information and up-to-date technology.
Interpersonal
2. Relationship Management: handling the personal interactions necessary for
providing services and supporting the organizational goals.
3. Communications: involves the skills needed to exchange information with
others inside and outside the organization.
4. Global & Cultural Effectiveness: valuing and considering various people's
perspectives. Must be aware of differing cultures and how to resolve conflicts.
Business
5. Critical Evaluation: the interpretation of information needed for making
business decisions.
6. Business Acumen: understanding how information can be used to support the
strategy of the organization.
7. Consultation: how HR employees guide others in the organization.
Leadership
8. Ethical Practices: applying integrity, accountability, and other core values..
9. Leadership & Navigation: directing the organization's processes and
programs.
How are supervisors involved in human resource management? - ANSWER
Appraise performance
Motivate using pay and benefits
Communicate and enforce policies
Recommend pay increases and promotions
Identify training needs and provide training
Interview and make recommendations on selecting employees
Forecast HR needs in area
Help analyze and define job
What are the five rights of employees that HR managers shouldn't violate? -
ANSWER Right of free consent (be treated how you want to be treated)
Right of privacy (privacy w private lives)
Right of freedom of conscience (can refuse based on moral beliefs)
Right of freedom of speech (criticize an organization's ethics)
Right to due process (fair and impartial hearing)
What are the three standards that can be used to assess whether practices are
ethical? - ANSWER Practices should be fair and equitable
Practices should result in the greatest good for the greatest number
(utilitarianism)
Respect for basic human rights (life, liberty, pursuit of happiness)
