WGU D075: IT MANAGEMENT ESSENTIALS COMPLETE EXAM
QUESTIONS AND WITH WELL-EXPLAINED ANSWERS 2026/2027
Q1 IT governance is BEST described as:
[A] A subset of corporate governance ensuring IT
decisions align with business strategy and
accountability <-- ANSWER
B A technical framework for managing servers
C The process of auditing software source code
D A vendor management strategy
WHY: IT governance is a subset of corporate
governance. It defines accountability, decision
rights, and structures ensuring IT investments
support business objectives and IT risks are
managed appropriately.
Q2 Which framework is most widely used to align IT
governance with business goals?
[A] COBIT <-- ANSWER
B ITIL
C Scrum
D Six Sigma
WHY: COBIT (Control Objectives for Information and
Related Technologies) is specifically designed
for IT governance, linking IT goals to business
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, goals and defining clear accountability
structures.
Q3 The primary role of an IT steering committee is
to:
A Write enterprise application code
[B] Provide strategic oversight and prioritise IT
investments <-- ANSWER
C Manage the IT helpdesk queue
D Handle day-to-day server maintenance
WHY: An IT steering committee is a senior governance
body. Its purpose is strategic: aligning IT
priorities with organisational strategy,
approving major investments, and providing
executive oversight.
Q4 A RACI matrix defines which four roles?
A Risk, Audit, Compliance, Infrastructure
[B] Responsible, Accountable, Consulted, Informed <-
- ANSWER
C Reporting, Allocation, Control, Implementation
D Resources, Assets, Costs, Initiatives
WHY: RACI clarifies role ownership: Responsible (does
the work), Accountable (owns the outcome),
Consulted (provides input), Informed (kept
updated). It eliminates ambiguity in IT processes
and projects.
Q5 Which IT governance model places all decision-
making at corporate headquarters?
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,A Federal model
B Decentralised model
[C] Centralised model <-- ANSWER
D Hybrid model
WHY: In a centralised model, a single corporate IT
function makes all IT decisions. This maximises
standardisation and control but can reduce
responsiveness to individual business unit needs.
Q6 IT portfolio management is used to:
A Archive retired IT systems
[B] Optimise the mix of IT investments to maximise
overall business value <-- ANSWER
C Manage physical server hardware
D Document software bugs
WHY: IT portfolio management treats all IT investments
like a financial portfolio, balancing risk,
return, and strategic alignment to maximise value
across the entire IT estate.
Q7 A project charter PRIMARILY does which of the
following?
A Lists all technical specifications
[B] Formally authorises a project and designates the
project manager <-- ANSWER
C Replaces the project plan
D Documents post-project lessons learned
WHY: The project charter formally authorises a project
to exist. It grants the project manager authority
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, to use organisational resources and documents
high-level scope, objectives, and stakeholders.
Q8 IT chargeback systems are designed to:
A Bill external customers for defective products
[B] Allocate IT costs to the business units that
consume IT services <-- ANSWER
C Reimburse vendors for services rendered
D Track employee IT certification costs
WHY: Chargeback systems make IT spending transparent
by assigning costs to business units based on
their consumption, promoting cost awareness and
more efficient use of resources.
Q9 Separation of duties in IT governance means:
A IT and business teams work in separate offices
[B] No single person controls an entire process end-
to-end, reducing fraud and error risk <--
ANSWER
C All duties are separated into different
departments
D IT staff are rotated between roles annually
WHY: Separation of duties divides critical tasks among
multiple people so no single individual can carry
out and conceal errors or fraud — a cornerstone
of IT audit and compliance controls.
Q10 IT governance maturity is BEST evidenced by:
A The size of the IT budget
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QUESTIONS AND WITH WELL-EXPLAINED ANSWERS 2026/2027
Q1 IT governance is BEST described as:
[A] A subset of corporate governance ensuring IT
decisions align with business strategy and
accountability <-- ANSWER
B A technical framework for managing servers
C The process of auditing software source code
D A vendor management strategy
WHY: IT governance is a subset of corporate
governance. It defines accountability, decision
rights, and structures ensuring IT investments
support business objectives and IT risks are
managed appropriately.
Q2 Which framework is most widely used to align IT
governance with business goals?
[A] COBIT <-- ANSWER
B ITIL
C Scrum
D Six Sigma
WHY: COBIT (Control Objectives for Information and
Related Technologies) is specifically designed
for IT governance, linking IT goals to business
Page 1 of 113
, goals and defining clear accountability
structures.
Q3 The primary role of an IT steering committee is
to:
A Write enterprise application code
[B] Provide strategic oversight and prioritise IT
investments <-- ANSWER
C Manage the IT helpdesk queue
D Handle day-to-day server maintenance
WHY: An IT steering committee is a senior governance
body. Its purpose is strategic: aligning IT
priorities with organisational strategy,
approving major investments, and providing
executive oversight.
Q4 A RACI matrix defines which four roles?
A Risk, Audit, Compliance, Infrastructure
[B] Responsible, Accountable, Consulted, Informed <-
- ANSWER
C Reporting, Allocation, Control, Implementation
D Resources, Assets, Costs, Initiatives
WHY: RACI clarifies role ownership: Responsible (does
the work), Accountable (owns the outcome),
Consulted (provides input), Informed (kept
updated). It eliminates ambiguity in IT processes
and projects.
Q5 Which IT governance model places all decision-
making at corporate headquarters?
Page 2 of 113
,A Federal model
B Decentralised model
[C] Centralised model <-- ANSWER
D Hybrid model
WHY: In a centralised model, a single corporate IT
function makes all IT decisions. This maximises
standardisation and control but can reduce
responsiveness to individual business unit needs.
Q6 IT portfolio management is used to:
A Archive retired IT systems
[B] Optimise the mix of IT investments to maximise
overall business value <-- ANSWER
C Manage physical server hardware
D Document software bugs
WHY: IT portfolio management treats all IT investments
like a financial portfolio, balancing risk,
return, and strategic alignment to maximise value
across the entire IT estate.
Q7 A project charter PRIMARILY does which of the
following?
A Lists all technical specifications
[B] Formally authorises a project and designates the
project manager <-- ANSWER
C Replaces the project plan
D Documents post-project lessons learned
WHY: The project charter formally authorises a project
to exist. It grants the project manager authority
Page 3 of 113
, to use organisational resources and documents
high-level scope, objectives, and stakeholders.
Q8 IT chargeback systems are designed to:
A Bill external customers for defective products
[B] Allocate IT costs to the business units that
consume IT services <-- ANSWER
C Reimburse vendors for services rendered
D Track employee IT certification costs
WHY: Chargeback systems make IT spending transparent
by assigning costs to business units based on
their consumption, promoting cost awareness and
more efficient use of resources.
Q9 Separation of duties in IT governance means:
A IT and business teams work in separate offices
[B] No single person controls an entire process end-
to-end, reducing fraud and error risk <--
ANSWER
C All duties are separated into different
departments
D IT staff are rotated between roles annually
WHY: Separation of duties divides critical tasks among
multiple people so no single individual can carry
out and conceal errors or fraud — a cornerstone
of IT audit and compliance controls.
Q10 IT governance maturity is BEST evidenced by:
A The size of the IT budget
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