BA 350 SDSU Eissa Exam 1 Study Set
What is organizational behavior? - ANSWER The study of factors that have an
impact on how people and groups act, think, feel, and respond to work and
organizations, and how orgs. respond
How and why does OB determine the effectiveness of an organization? -
ANSWER If you can predict why an employee will react/act in a certain way,
you'll be able to help manage and control their results/actions
Why is a working knowledge of OB important to organizations and employees? -
ANSWER OB provides Tools that allow
people to understand, analyze, and describe behavior in orgs & helps managers
to improve, enhance, and change outcomes
What is an organization? - ANSWER A group of people that come together to
achieve a common purpose or goals
What are the different types of organizations & How do you measure success of
each of these types? - ANSWER For Profit - maximize profits is their measure of
success
Nonprofit - measured by how effective the service they provide is
What is Management? - ANSWER The process of planning, organizing, leading,
and controlling an orgs human, financial, material, and other resources to
increase its effectiveness
Why do Managers need to study Organizational Behavior? - ANSWER To
understand behavior in orgs
To learn to use and apply concepts, theories, and techniques to improve,
enhance, change behavior
To enable managers to direct and supervise employee performance
What are the roles of a Manager? - ANSWER Interpersonal
Informational
Decisional
Managerial Roles: Interpersonal - ANSWER Motivate, lead, direct, give guidance
, Managerial Roles: Informational - ANSWER Collect info and share with your team
Managerial Roles: Decisional - ANSWER Make tough decisions
70% of managers daily time = spent on decision making
(ex. Who do i fire? How should I motivate them? When should the new product be
released?)
What are the major OB challenges in today's changing environment that
confront organizations? - ANSWER Changing social/cultural environment
(diversity)
Evolving global environment (global differences/learning)
Advancing Information Technology (innovation)
Shifting work relationships (leadership/empowerment)
What special challenges does managing behavior on a global scale pose for
organizations? - ANSWER Managers must learn to understand global
differences within the business world
What is personality? - ANSWER A relatively stable set of characteristics that
influence an individual's behavior
Formulating a description of a person by observing their actions
Personality gives a person his or her identity
What is the nature of personality and why is it important to understand? -
ANSWER Develops over a person's lifetime
a majority between ages 3 and 5
Generally stable; After age 10, it takes up to 10 years to change your personality
Influences individual choices, happiness, stress, emotions, motivation,
performance, etc.
What are the components of "The Big Five" personality traits? - ANSWER
Extraversion
Neuroticism
Agreeableness
Conscientiousness
Openness to Experience
What is organizational behavior? - ANSWER The study of factors that have an
impact on how people and groups act, think, feel, and respond to work and
organizations, and how orgs. respond
How and why does OB determine the effectiveness of an organization? -
ANSWER If you can predict why an employee will react/act in a certain way,
you'll be able to help manage and control their results/actions
Why is a working knowledge of OB important to organizations and employees? -
ANSWER OB provides Tools that allow
people to understand, analyze, and describe behavior in orgs & helps managers
to improve, enhance, and change outcomes
What is an organization? - ANSWER A group of people that come together to
achieve a common purpose or goals
What are the different types of organizations & How do you measure success of
each of these types? - ANSWER For Profit - maximize profits is their measure of
success
Nonprofit - measured by how effective the service they provide is
What is Management? - ANSWER The process of planning, organizing, leading,
and controlling an orgs human, financial, material, and other resources to
increase its effectiveness
Why do Managers need to study Organizational Behavior? - ANSWER To
understand behavior in orgs
To learn to use and apply concepts, theories, and techniques to improve,
enhance, change behavior
To enable managers to direct and supervise employee performance
What are the roles of a Manager? - ANSWER Interpersonal
Informational
Decisional
Managerial Roles: Interpersonal - ANSWER Motivate, lead, direct, give guidance
, Managerial Roles: Informational - ANSWER Collect info and share with your team
Managerial Roles: Decisional - ANSWER Make tough decisions
70% of managers daily time = spent on decision making
(ex. Who do i fire? How should I motivate them? When should the new product be
released?)
What are the major OB challenges in today's changing environment that
confront organizations? - ANSWER Changing social/cultural environment
(diversity)
Evolving global environment (global differences/learning)
Advancing Information Technology (innovation)
Shifting work relationships (leadership/empowerment)
What special challenges does managing behavior on a global scale pose for
organizations? - ANSWER Managers must learn to understand global
differences within the business world
What is personality? - ANSWER A relatively stable set of characteristics that
influence an individual's behavior
Formulating a description of a person by observing their actions
Personality gives a person his or her identity
What is the nature of personality and why is it important to understand? -
ANSWER Develops over a person's lifetime
a majority between ages 3 and 5
Generally stable; After age 10, it takes up to 10 years to change your personality
Influences individual choices, happiness, stress, emotions, motivation,
performance, etc.
What are the components of "The Big Five" personality traits? - ANSWER
Extraversion
Neuroticism
Agreeableness
Conscientiousness
Openness to Experience
