Business Communications BCOM 3373 _ Test 1 & Exam 1 Practice Questions Page 1 Business Communications BCOM 3373 _ Test 1 & Exam 1 Practice Questions.pdf
Business Communications
BCOM 3373 | Test 1 & Exam 1
Practice Questions
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communication
the process of people sharing thoughts, ideas, an feelings with each other in commonly understandable ways
sender
the source of the message
receiver
the interpeter of the message
stimulus
this triggers a thought, which in turn triggers the desire to communicate (first requirement for sending a message)
motivation
second requirement for sending a message
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,Business Communications Test 1, Business Communication - Exam 1, BCOM 3373 Test 1, BCOMBusiness
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encoding
the process of putting a message into the form in which it will be communicated
decoding
the process the receiver goes through in trying to interpret the exact meaning of a message
frame of reference
our own background and experience that we use to encode and decode messages
paraphrase
(summarize in your own words) check the reception of your messages by asking receivers to do this
code
the symbols that carry the message; language, paralanguage, and nonverbal cues
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, Business Communications Test 1, Business Communication - Exam 1, BCOM 3373 Test 1, BCOMBusiness
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language
spoken or written words used to communicate thoughts and emotions
paralanguage
vocal elements that go along with spoken language, including tone of voice, pitch, rate, volume, and emphasis
nonverbal cues
all intentional and unintentional means other than writing or speaking by which a person sends a message
channel
the medium selected to carry the message (EX: face-to-face, phone, email, etc.)
channel richness
the amount of information a channel can convey
Page 4 of 233 4 of 233 2026-03-17
Business Communications
BCOM 3373 | Test 1 & Exam 1
Practice Questions
Guidehttps://www.stuvia.com/dashboard!@_)#*)(@$)($@*($@)($@*_1 of 233
Page 1 of 233 2026-03-17
,Business Communications Test 1, Business Communication - Exam 1, BCOM 3373 Test 1, BCOMBusiness
3373
Page 2 Communications Test 1, Business Communication - Exam 1, BCOM 3373 Test 1, BCOM 3373.pdf
communication
the process of people sharing thoughts, ideas, an feelings with each other in commonly understandable ways
sender
the source of the message
receiver
the interpeter of the message
stimulus
this triggers a thought, which in turn triggers the desire to communicate (first requirement for sending a message)
motivation
second requirement for sending a message
Page 2 of 233 2 of 233 2026-03-17
,Business Communications Test 1, Business Communication - Exam 1, BCOM 3373 Test 1, BCOMBusiness
3373
Page 3 Communications Test 1, Business Communication - Exam 1, BCOM 3373 Test 1, BCOM 3373.pdf
encoding
the process of putting a message into the form in which it will be communicated
decoding
the process the receiver goes through in trying to interpret the exact meaning of a message
frame of reference
our own background and experience that we use to encode and decode messages
paraphrase
(summarize in your own words) check the reception of your messages by asking receivers to do this
code
the symbols that carry the message; language, paralanguage, and nonverbal cues
Page 3 of 233 3 of 233 2026-03-17
, Business Communications Test 1, Business Communication - Exam 1, BCOM 3373 Test 1, BCOMBusiness
3373
Page 4 Communications Test 1, Business Communication - Exam 1, BCOM 3373 Test 1, BCOM 3373.pdf
language
spoken or written words used to communicate thoughts and emotions
paralanguage
vocal elements that go along with spoken language, including tone of voice, pitch, rate, volume, and emphasis
nonverbal cues
all intentional and unintentional means other than writing or speaking by which a person sends a message
channel
the medium selected to carry the message (EX: face-to-face, phone, email, etc.)
channel richness
the amount of information a channel can convey
Page 4 of 233 4 of 233 2026-03-17
