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WGU C210 TASK 2 LATEST UPDATE WITH
COMPLETE SOLUTIONS
Paulette Franklin
College of Business Western Governors University
July 21, 2024
, 2
SandyBill Energy (SBEN) is an American electric and natural gas utility company
serving several markets in the Midwest and South. Incorporated in 1875, SBEN's vision is to
lead the nation in delivering energy, service, and value, driving strategy and performance. SBEN
is committed to safely and reliably delivering electricity and natural gas to millions of people.
The company has a board of directors and four executive management team members overseeing
the operations of six electric and natural gas utility businesses across seven states. The four-
member executive directors oversee 27 departments that oversee the organization's daily
operations. Their core business is energy delivery; delivering safe, reliable, and efficient energy
makes this company one of America's premier energy deliveries in the industry. This mission
and the vision to lead the nation in delivering energy, service, and value form the cornerstone of
SBEN's strategic direction.
With the changes in government regulations due to emissions standards because of
climate change, the organization must develop consistent organizational processes and
procedures to ensure the operation runs efficiently, allowing the organization to meet its
emissions standards. The lack of consistency across operations has increased turnover and
retirements across each division. As a result, SBEN must develop a retention program to
maintain and enlist experienced staff for growth initiatives in the coming years. The current
program consists of knowledge tests, performance evaluations, and hands-on skills
demonstrations tailored to union or nonunion operations managers. Although managers typically
receive no mentorship throughout their careers before being promoted to management, senior
managers can guide them anytime. Senior managers understand that training is nearly non-
existent and grant subordinate managers access to them at any point to try and provide the best
leadership possible. A new leadership and management program will give all union and
WGU C210 TASK 2 LATEST UPDATE WITH
COMPLETE SOLUTIONS
Paulette Franklin
College of Business Western Governors University
July 21, 2024
, 2
SandyBill Energy (SBEN) is an American electric and natural gas utility company
serving several markets in the Midwest and South. Incorporated in 1875, SBEN's vision is to
lead the nation in delivering energy, service, and value, driving strategy and performance. SBEN
is committed to safely and reliably delivering electricity and natural gas to millions of people.
The company has a board of directors and four executive management team members overseeing
the operations of six electric and natural gas utility businesses across seven states. The four-
member executive directors oversee 27 departments that oversee the organization's daily
operations. Their core business is energy delivery; delivering safe, reliable, and efficient energy
makes this company one of America's premier energy deliveries in the industry. This mission
and the vision to lead the nation in delivering energy, service, and value form the cornerstone of
SBEN's strategic direction.
With the changes in government regulations due to emissions standards because of
climate change, the organization must develop consistent organizational processes and
procedures to ensure the operation runs efficiently, allowing the organization to meet its
emissions standards. The lack of consistency across operations has increased turnover and
retirements across each division. As a result, SBEN must develop a retention program to
maintain and enlist experienced staff for growth initiatives in the coming years. The current
program consists of knowledge tests, performance evaluations, and hands-on skills
demonstrations tailored to union or nonunion operations managers. Although managers typically
receive no mentorship throughout their careers before being promoted to management, senior
managers can guide them anytime. Senior managers understand that training is nearly non-
existent and grant subordinate managers access to them at any point to try and provide the best
leadership possible. A new leadership and management program will give all union and
