ServiceNow Certified System
Administrator Exam Questions
with Correct Answers (VERIFIED)
Line, Column, Area, and Spline are examples of this report type—ANSWER--Time Series
Major components of the Service Catalog—ANSWER--Items, Record Producers, Variables,
Variable Sets, Workflows
Users added here receive notification when Additional Comments are entered—ANSWER--
Watch List
T/F- UI and Data Policies are used for security—ANSWER--False; used for managing the user
experience
SLA for supplier management—ANSWER--Underpinning Contract (UC)
Tool that automatically populates CMDB with user's Windows computer info—ANSWER--
Help the Help Desk
3 types of Access Control rules—ANSWER--table.None, table. field, table.*
QPP—ANSWER--Quarterly Patching Program
Navigate here to review flagged articles—ANSWER--Knowledge > Articles > All Flagged
Gets the sys_id of the current user—ANSWER--gs.getUserID()
, Dependency View maps are based on—ANSWER--D3 and Angular technology
Task SLA does not reach certain condition in allotted time—ANSWER--Breached
Modular unit of variables shared amongst service catalog items—ANSWER--Variable Set
Where to manage notification subscriptions—ANSWER--Notifications tab
Navigate here to set the prefix or number of digits for a table's record numbers—ANSWER--
System Definition > Number Maintenance
Personalize List Columns choices—ANSWER--Add, Remove, Rearrange, Reset Defaults
T/F- Wildcard rules increase the number of rules required to control access—ANSWER--
False; they decrease the number
Coalesce configuration where duplicate records are created—ANSWER--No coalesce
T/F- Service Catalog variables are flagged as Global by default—ANSWER--True
T/F- Publishing a report makes it available to users outside of ServiceNow—ANSWER--True
Key SLA components—ANSWER--Definition, Task, Workflow, Automation, Conditions and
Script Include
T/F- ServiceNow uses a single tenant architecture—ANSWER--True
ITSM—ANSWER--Information Technology Service Management
ServiceNow's database—ANSWER--MySQL
Coalesce configurations—ANSWER--Single-field, Multiple-field, Conditional, and No coalesce
Role required to access Reports > Administration > Properties—ANSWER--admin
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Administrator Exam Questions
with Correct Answers (VERIFIED)
Line, Column, Area, and Spline are examples of this report type—ANSWER--Time Series
Major components of the Service Catalog—ANSWER--Items, Record Producers, Variables,
Variable Sets, Workflows
Users added here receive notification when Additional Comments are entered—ANSWER--
Watch List
T/F- UI and Data Policies are used for security—ANSWER--False; used for managing the user
experience
SLA for supplier management—ANSWER--Underpinning Contract (UC)
Tool that automatically populates CMDB with user's Windows computer info—ANSWER--
Help the Help Desk
3 types of Access Control rules—ANSWER--table.None, table. field, table.*
QPP—ANSWER--Quarterly Patching Program
Navigate here to review flagged articles—ANSWER--Knowledge > Articles > All Flagged
Gets the sys_id of the current user—ANSWER--gs.getUserID()
, Dependency View maps are based on—ANSWER--D3 and Angular technology
Task SLA does not reach certain condition in allotted time—ANSWER--Breached
Modular unit of variables shared amongst service catalog items—ANSWER--Variable Set
Where to manage notification subscriptions—ANSWER--Notifications tab
Navigate here to set the prefix or number of digits for a table's record numbers—ANSWER--
System Definition > Number Maintenance
Personalize List Columns choices—ANSWER--Add, Remove, Rearrange, Reset Defaults
T/F- Wildcard rules increase the number of rules required to control access—ANSWER--
False; they decrease the number
Coalesce configuration where duplicate records are created—ANSWER--No coalesce
T/F- Service Catalog variables are flagged as Global by default—ANSWER--True
T/F- Publishing a report makes it available to users outside of ServiceNow—ANSWER--True
Key SLA components—ANSWER--Definition, Task, Workflow, Automation, Conditions and
Script Include
T/F- ServiceNow uses a single tenant architecture—ANSWER--True
ITSM—ANSWER--Information Technology Service Management
ServiceNow's database—ANSWER--MySQL
Coalesce configurations—ANSWER--Single-field, Multiple-field, Conditional, and No coalesce
Role required to access Reports > Administration > Properties—ANSWER--admin
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
