ServiceNow Certified System
Administrator Exam Questions
with Correct Answers (VERIFIED)
Global Text Search—ANSWER--- Displayed on the banner frame. In the top right hand corner.
Brings back all records related to a specific term as entered by the user.
- Search multiple record types from a single search field.
Application Navigator > Filter navigator—ANSWER--- Quickly sort through applications and
modules within application navigator.
- Used to navigate quickly to applications and modules.
- Can filter Favorites
- Can access directly to table
*** Các applications và modules được hiển thị dựa theo role của user đang login.
Application Navigator > History Tab—ANSWER--- Tracked: Lists, records, homepages.
- Not tracked: UI Pages, non-standard interfaces.
- Default 30 (sys_properties.list > glide.ui.nav.history_length)
,Impersonate User—ANSWER--(ADMIN ONLY) Allows the admin to switch user views without
logging out
*** For testing and visibility
Saving forms (Submit, Update, Save, Insert, Insert & Stay)—ANSWER--- Submit: Save changes
on new form and return to previous page.
- Update: Save changes on existing record and return to previous page
- Save: Saves changes without leaving page
- Insert: Saves new record to database instead of updating current item
- Insert & Stay: Saves new record to database instead of updating and stays on page
UI16—ANSWER--- Switch: (ADMIN ONLY) Gear icon > Switch to UI16
- Differences UI15:
+ Banner frame comparison
+ Application navigator
+ Favorites tab / Edge (removed)
+ System settings / Split Layout (removed)
+ Basic configuration (banner size, color scheme, ...) and company logo
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
, - Configuration:
+ Page header caption / Browser tab title
+ Banner image
+ System timezone. Date time format
+ Text / Background / Border color
+ Base theme
List Context Menus—ANSWER--Right-click menus that provide 3 levels of controls which are:
1. List Title (List Context Menu)
2. List Column Header (Column Context Menu)
3. List Row (Record Context Menu)
List Filters—ANSWER--Three components that make up a filter condition include:
+ Field
+ Operator
+ Value
Users / Groups / Roles—ANSWER--- User: (sys_user)
- Group: (sys_user_group) Set of users who share a common purpose, offering an easy way
to refer to those users collectively.
Administrator Exam Questions
with Correct Answers (VERIFIED)
Global Text Search—ANSWER--- Displayed on the banner frame. In the top right hand corner.
Brings back all records related to a specific term as entered by the user.
- Search multiple record types from a single search field.
Application Navigator > Filter navigator—ANSWER--- Quickly sort through applications and
modules within application navigator.
- Used to navigate quickly to applications and modules.
- Can filter Favorites
- Can access directly to table
*** Các applications và modules được hiển thị dựa theo role của user đang login.
Application Navigator > History Tab—ANSWER--- Tracked: Lists, records, homepages.
- Not tracked: UI Pages, non-standard interfaces.
- Default 30 (sys_properties.list > glide.ui.nav.history_length)
,Impersonate User—ANSWER--(ADMIN ONLY) Allows the admin to switch user views without
logging out
*** For testing and visibility
Saving forms (Submit, Update, Save, Insert, Insert & Stay)—ANSWER--- Submit: Save changes
on new form and return to previous page.
- Update: Save changes on existing record and return to previous page
- Save: Saves changes without leaving page
- Insert: Saves new record to database instead of updating current item
- Insert & Stay: Saves new record to database instead of updating and stays on page
UI16—ANSWER--- Switch: (ADMIN ONLY) Gear icon > Switch to UI16
- Differences UI15:
+ Banner frame comparison
+ Application navigator
+ Favorites tab / Edge (removed)
+ System settings / Split Layout (removed)
+ Basic configuration (banner size, color scheme, ...) and company logo
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
, - Configuration:
+ Page header caption / Browser tab title
+ Banner image
+ System timezone. Date time format
+ Text / Background / Border color
+ Base theme
List Context Menus—ANSWER--Right-click menus that provide 3 levels of controls which are:
1. List Title (List Context Menu)
2. List Column Header (Column Context Menu)
3. List Row (Record Context Menu)
List Filters—ANSWER--Three components that make up a filter condition include:
+ Field
+ Operator
+ Value
Users / Groups / Roles—ANSWER--- User: (sys_user)
- Group: (sys_user_group) Set of users who share a common purpose, offering an easy way
to refer to those users collectively.
