TEST BANK FOR OPERATIONS MANAGEMENT 9TH
EDITION BY HEIZER.
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
Table of Contents
CHAPTER 1: OPERATIONS AND PRODUCTIVITY ............................................................................................................1
CHAPTER 2: OPERATIONS STRATEGY IN A GLOBAL ENVIRONMENT ...........................................................................19
CHAPTER 3: PROJECT MANAGEMENT ...............................................................................................................36
CHAPTER 4: FORECASTING ..................................................................................................................................59
CHAPTER 5: DESIGN OF GOODS AND SERVICES ................................................................................................83
CHAPTER 6: MANAGING QUALITY .............................................................................................................................102
CHAPTER 7: PROCESS STRATEGY.....................................................................................................................153
CHAPTER 8: LOCATION STRATEGIES ..................................................................................................................182
CHAPTER 9: LAYOUT STRATEGY ...............................................................................................................................210
CHAPTER 10: HUMAN RESOURCES AND JOB DESIGN ............................................................................................243
CHAPTER 11: SUPPLY CHAIN MANAGEMENT..........................................................................................................269
CHAPTER 12: INVENTORY MANAGEMENT ........................................................................................................295
CHAPTER 13: AGGREGATE PLANNING ..............................................................................................................330
CHAPTER 14: MATERIAL REQUIREMENTS PLANNING (MRP) AND ERP ...........................................................358
CHAPTER 15: SHORT-TERM SCHEDULING ................................................................................................................388
CHAPTER 16: JUST-IN-TIME AND LEAN PRODUCTION SYSTEMS..............................................................................420
CHAPTER 17: MAINTENANCE AND RELIABILITY .........................................................................................................436
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
,Q. Customer interaction is often high for manufacturing processes, but low for services.
False (Operations in the service sector, moderate)
Q Productivity is more difficult to improve in the service sector.
True (The productivity challenge, moderate)
Q Manufacturing now constitutes the largest economic sector in postindustrial societies.
False (Operations in the service sector, moderate)
Q In the past half-century, the number of people employed in manufacturing has more or less held steady,
but each manufacturing employee is manufacturing about 20 times as much.
True (Operations in the service sector, easy)
Q A knowledge society is one that has migrated from work based on knowledge to one based on
manual work.
False (The productivity challenge, easy)
Q Productivity is the total value of all inputs to the transformation process divided by the total value of the
outputs produced.
False (The productivity challenge, easy)
Q Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity.
False (The productivity challenge, moderate)
Q Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
, TRUE/FALSE
1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them
for ingredient cost and labor requirements.
True (Global company profile, easy)
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
3. All organizations, including service firms such as banks and hospitals, have a production function.
True (What is operations management? moderate)
EDITION BY HEIZER.
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
Table of Contents
CHAPTER 1: OPERATIONS AND PRODUCTIVITY ............................................................................................................1
CHAPTER 2: OPERATIONS STRATEGY IN A GLOBAL ENVIRONMENT ...........................................................................19
CHAPTER 3: PROJECT MANAGEMENT ...............................................................................................................36
CHAPTER 4: FORECASTING ..................................................................................................................................59
CHAPTER 5: DESIGN OF GOODS AND SERVICES ................................................................................................83
CHAPTER 6: MANAGING QUALITY .............................................................................................................................102
CHAPTER 7: PROCESS STRATEGY.....................................................................................................................153
CHAPTER 8: LOCATION STRATEGIES ..................................................................................................................182
CHAPTER 9: LAYOUT STRATEGY ...............................................................................................................................210
CHAPTER 10: HUMAN RESOURCES AND JOB DESIGN ............................................................................................243
CHAPTER 11: SUPPLY CHAIN MANAGEMENT..........................................................................................................269
CHAPTER 12: INVENTORY MANAGEMENT ........................................................................................................295
CHAPTER 13: AGGREGATE PLANNING ..............................................................................................................330
CHAPTER 14: MATERIAL REQUIREMENTS PLANNING (MRP) AND ERP ...........................................................358
CHAPTER 15: SHORT-TERM SCHEDULING ................................................................................................................388
CHAPTER 16: JUST-IN-TIME AND LEAN PRODUCTION SYSTEMS..............................................................................420
CHAPTER 17: MAINTENANCE AND RELIABILITY .........................................................................................................436
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
,Q. Customer interaction is often high for manufacturing processes, but low for services.
False (Operations in the service sector, moderate)
Q Productivity is more difficult to improve in the service sector.
True (The productivity challenge, moderate)
Q Manufacturing now constitutes the largest economic sector in postindustrial societies.
False (Operations in the service sector, moderate)
Q In the past half-century, the number of people employed in manufacturing has more or less held steady,
but each manufacturing employee is manufacturing about 20 times as much.
True (Operations in the service sector, easy)
Q A knowledge society is one that has migrated from work based on knowledge to one based on
manual work.
False (The productivity challenge, easy)
Q Productivity is the total value of all inputs to the transformation process divided by the total value of the
outputs produced.
False (The productivity challenge, easy)
Q Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity.
False (The productivity challenge, moderate)
Q Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
, TRUE/FALSE
1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them
for ingredient cost and labor requirements.
True (Global company profile, easy)
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
3. All organizations, including service firms such as banks and hospitals, have a production function.
True (What is operations management? moderate)
