Operations and Supply Chain Management 16th Ed Jacobs Solution Manual (Chapters 1-22)

Operations and Supply Chain Management
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SOLUTION MANUAL B




Operations and Supply Chain Management, 16th Edition
B B B B B B B




by F. Robert Jacobs and Richard Chase
B B B B B B




B Chapters 1 - 22 | Complete
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1-1

, Operations and Supply Chain Management
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• TABLE OF CONTENTS
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ChapterB1:BIntroduction

ChapterB2:BStrategy

ChapterB3:BDesignBofBProductsBandBServices

ChapterB4:BProjects

ChapterB5:BStrategicBCapacityBManagement

ChapterB6:BLearningBCurves

ChapterB7:BManufacturingBProcesses

ChapterB8:BFacilityBLayout

ChapterB9:BServiceBProcesses

ChapterB10:BWaitingBLineBAnalysisBandBSimulation

ChapterB11:BProcessBDesignBandBAnalysis

ChapterB12:BQualityBManagement

ChapterB13:BStatisticalBQualityBControl

ChapterB14:BLeanBSupplyBChains

ChapterB15:BLogisticsBandBDistributionBManagement

ChapterB16:BGlobalBSourcingBandBProcurement

ChapterB17:BTheBInternetBofBThingsBandBERP

ChapterB18:BForecasting

ChapterB19:BSalesBandBOperationsBPlanning

ChapterB20:BInventoryBManagement

ChapterB21:BMaterialBRequirementsBPlanning
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, Operations and Supply Chain Management
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ChapterB22:BWorkcenterBScheduling




CHAPTER 1 B




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
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DiscussionBQuestions
1. UsingBExhibitB1.3BasBaBmodel,BdescribeBtheBsource-make-deliver-
returnBrelationshipsBinBtheBfollowingBsystems:

a. AnBairline
Source:B AircraftBmanufacturer,Bin-flightBfood,BrepairBparts,BcomputerBsystems
Make:BAircraftBandBflightBcrewBscheduling,BgroundBservicesBprovidedBatBairports,Ba
ircraftBmaintenanceBandBrepair
Deliver:BOutboundBandBarrivingBpassengerBservice,BbaggageBhandli
ngBReturn:BResolveBanyBpost-
serviceBissuesBsuchBasBlostBorBdamagedBluggage

b. AnBautomobileBmanufacturer
Source:B SuppliersBofBcomponentsBandBrawBmaterials
Make:BManufacturingBofBvehiclesBandBcomponentsBorBsubassembliesBtoBbeBsoldBa
sBspareBparts
Deliver:BDeliveryBtoBandBsalesBfromBdealerships,BdeliveryBofBspareBpartsBtoBtheBwh
olesaleBsystem
Return:B WarrantyBandBrecallBrepairs,Btrade-ins

c. ABhospital
Source:BMedicalBsupplies,BcleaningBservices,BdisposalBservices,BfoodBservices,Bquali
fiedBpersonnel
Make:B InpatientBrooms,BoutpatientBclinics,BemergencyBroom,BoperatingBrooms
Deliver:BSchedulingBpatients,BprovidingBtreatment,BambulanceBservice,BfamilyBcou
nselingBReturn:BBillingBerrors,BfollowBupBvisits

d. AnBinsuranceBcompany
Source:B SuppliesBneededBforBtheBoffice,Bunderwriters,BlegalBauthorityBtoBoperate




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, Operations and Supply Chain Management
B B B B




Make:BEstablishBpolicyBguidelinesBandBpricing,BfieldBagent/representativeBandBfac
ilityBnetwork,BdevelopBInternetBserviceBcapabilities,BestablishBpreferredBvehicleBre
pairBserviceBnetwork
Deliver:BMeetBwithBandBadviseBclients,BwriteBpolicies,BprocessBandBpayBc
laimsBReturn:B refundBofBoverpayments


2. DefineBtheBserviceBpackageBofByourBcollegeBorBuniversity.BWhatBisBitsBstrongestBelement?BW
hatBisBitsBweakestBone?

TheBcategoriesBwithBexamplesBare:
SupportingBfacilityB-
Blocation,Bbuildings,Blabs,BparkingBFacilitatingBgoodsB–

BclassBschedules,Bcomputers,Bbooks,Bchalk

ExplicitBservicesB–
BclassesBwithBqualifiedBinstructors,BplacementBofficesBImplicitBserv

icesB–BstatusBandBreputationB(e.g.,BIvyBLeagueBschools)

AtBIndianaBUniversityBandBtheBUniversityBofBSouthernBCalifornia,BamongBtheirBstronges
tBelementsBareBtheirBbusinessBschoolsBandBtheirBOperationsBManagementBprogramsB(of
Bcourse).BBothBalsoBhaveBveryBdedicatedBalumniBnetworks.BABweakBelementBofBIndianaBU

niversityBisBitsBweakBfootballBprogram;BforBUSC,BweakBelementsBareBon-
campusBparkingBandBhousing.

3. WhatBserviceBindustryBhasBimpressedByouBtheBmostBwithBitsBinnovativeness?

OurBvoteBgoesBtoBcruiseBlinesBwhichBhaveBintroducedBsuchBonboardBinnovationsBasBwa
veBmachinesBforBbellyBboardingBandBrockBclimbingBwalls,BasBwellBasBallBsortsBofBotherBa
menitiesBtoBkeepBcruisersBinvolved.B TheBindustryBisBdoingBrecordBbusinessBasBwell.

SomeBofBtheBstandoutBcompaniesBinBlessBinnovativeBindustriesBareBBankBofBAmericaB(hasB
aBformalizedBresearchBprogramBtoBtryBoutBnewBcustomerBservices/amenitiesBsuchBasBvide
oBscreensBinBnextBtoBtellerBlines),BIntuitB(e.g.,BputtingBQuickenBmoneyBmanagementBsoftwa
reBonline),BIkea,BJetBlueBAirlines,BandBProgressiveBInsuranceB(discussedBlaterBinBtheBbook).

4. WhatBisBproduct-serviceBbundlingBandBwhatBareBtheBbenefitsBtoBcustomers?

Product-serviceBbundlingBisBaddingBValue-
addedBservicesBtoBaBfirm’sBproductBofferingsBtoBcreateBmoreBvalueBforBtheBcustomer.BThis
BprovidesBbenefitsBinBtwoBareas.BFirst,BthisBdifferentiatesBtheBorganizationBfromBtheBcomp

etition.BSecondly,BtheseBservicesBtieBcustomersBtoBtheBorganizationBinBaBpositiveBway.BAlt
ernatively,BbundlingBcanBalsoBinvolveBaddingBproductsBtoBaBservice,BforBexample,BaddingB
theBsaleBofBconvenienceBitemsBandBsnacksBatBaBhotel.

5. WhatBisBtheBdifferenceBbetweenBaBserviceBandBaBgood?

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