Exam 421 Window Clerk
Study online at https://quizlet.com/_4heurm
1. GIST: Greeting Customers, Inquiring their needs, Suggesting options best to the customers' needs and Thanking
them for coming to the US Postal Service
2. Processing Categories: Letters, Flats, Machinable Parcels, Irregular Parcels, and Outside Parcels.
3. Letter-Size Mail: Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5" long and .007" to .25" thick. Max
weight 3.5 oz
4. Postcards: Rectangular, between 3.5" to 4.25" high, 5" to 6" long and .007 to .016 thickness
5. Flat-Size Mail: Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR more than 11.5" long, OR more
than 1/4" thick. Maximum 12" high, 15" long and 3/4" thick. One of the minimum flat-size dimensions MUST exceed
maximum letter-size dimensions.
6. Machinable Parcels: Must weigh at least 6 ounces but no more than 25 pounds. High density parcels
maximum weight is 15 pounds.(exception for lightweight parcels)
7. Irregular Parcels: Must have any one of the following characteristics: Less than 6" in length, or less than 3"
in height, or less than 6 ounces. Rolls and tubes 26" long or less. Unwrapped, paper-wrapped, or sleeve-wrapped
articles that are not letter size. And articles enclosed in envelopes that are not letters, flats or machinable parcels.
8. Outside Parcels: Length more than 27", or height than 17", or thickness more than 17". Weight more than
25 pounds or 15 pounds if identified as high density. Rolls and tubes longer than 26". Maximum weight for all parcels
in 70 pounds. However length and girth combined can be up to 130" for Standard Post
9. Nonmachinable Surcharge: First-Class Mail letters that will receive the surcharge are considered if the
following conditions exist: Too rigid, contains pens, pencils, keys or coins that cause thickness of the mailpiece to be
uneven, is polybagged, polywrapped or has an exterior not made of paper.
10. Priority Mail Express: Class of mail with the Guaranteed by End of Day delivery(Next 1-day or 2-day), 365
days a year. Offers overnight delivery to most locations or the customer gets their money back. Also delivery on Sundays
and holidays for additional fees. Also offers tracking, proof of delivery, insurance up to $100 at no cost.
11. Priority Mail: Nationwide delivery within one-three days in most locations, Domestic can weigh up to 70
pounds. Automatically includes USPS Tracking and $50 of insurance coverage when purchased at retail. Can have Extra
Services such as Signature Confirmation, Insurance, etc.
12. P.O Boxes: A premier service available to customers at any Post Office. Offers customers privacy, security, and
flexibility with the ability to get their mail when and where it is most convenient.
13. EDDM: Every Direct Door Mail
14. Dimensional Weight Pricing: Applies to Priority Mail packages that are more than one cubic foot
(1728 cubic inches) and are destined for Zones 5-8. Maximum size for mailing a Priority Mail item is 108" combined
length and girth.
1/7
, Exam 421 Window Clerk
Study online at https://quizlet.com/_4heurm
15. Balloon Price: Applies to: Priority Mail packages addressed for delivery in local area and Zones 1-4 only.
Standard Parcels are applied this price as well. Parcels that weigh less than 20 pounds but measure more than 84" but
no more than 108" in combined length and girth are charged for a 20-pound parcel.
16. First-Class Mail: Items that consist of handwritten or typewritten personal correspondence such as bills,
statements of account, postcards, and BRM must be mailed First Class Mail, Priority, or upgraded to Priority Mail Express
17. Periodicals: Authorized publications such as magazines and newspapers whose primary purpose is transmit-
ting information, Must be published at least four times a year at a stated frequency
18. Standard Mail: Used to send printed matter, flyers, advertising, catalogs, newsletters, and small packages.
A single piece of Standard Mail must weigh less than 16 ounces
19. Bound Printed Matter: Sheets must be permanently-bound by secure fasteners such as staples, spiral
binding, glue or stitching, can weigh up to 15 pounds
20. Library Mail: Content is limited to books, sounds recordings, academic theses and certain other items. Must
be sent to, from or between educational organizations, museums and other qualified organizations. Can weigh no
more than 70 pounds
21. Media Mail: Limited to books, sound recordings, recorded video tapes, printed music, recorded computer
readable-media, such as CDs, DVDs, and certain other items
22. Standard Post: Gifts and merchandise, can weigh up to 70 pounds and measure up to 130" in combined
length and girth.
23. Oversize Price: Applies to Standard Post pieces that measure over 108" but no more than 130" in combined
length and girth.
24. HAZMAT Question: "Is there anything in this packages that is liquid, fragile, perishable, or potentially
hazardous such as lithium batteries or perfume?"
25. International Mail: Four categories of this service: First-Class Mail International, Priority Mail International,
Priority Mail Express International, and Global Express Guaranteed.
26. First-Class International: Must be 5.5" length, 3.5" height and .007" thick. Maximum weight is 4
pounds, for letter size is 3.5 ounces, if more than that it is charged FCM flat-size price. Flats must be between 11.5" to
15" long, 6 1/8" to 12" tall, and .25" to .75" thick
27. Priority Mail International: Average 6-10 business days delivery with tracking to major destinations.
Domestic Priority Mail Flat-Rate packaging can be used for international shipping. Weight maximum of 4 pounds for
Flat-Rate Envelope and small Flat-Rate Box. Tracking for everything except Envelope. Other Flat-Rate boxes have 20
pound maximum weight limit
2/7
Study online at https://quizlet.com/_4heurm
1. GIST: Greeting Customers, Inquiring their needs, Suggesting options best to the customers' needs and Thanking
them for coming to the US Postal Service
2. Processing Categories: Letters, Flats, Machinable Parcels, Irregular Parcels, and Outside Parcels.
3. Letter-Size Mail: Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5" long and .007" to .25" thick. Max
weight 3.5 oz
4. Postcards: Rectangular, between 3.5" to 4.25" high, 5" to 6" long and .007 to .016 thickness
5. Flat-Size Mail: Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR more than 11.5" long, OR more
than 1/4" thick. Maximum 12" high, 15" long and 3/4" thick. One of the minimum flat-size dimensions MUST exceed
maximum letter-size dimensions.
6. Machinable Parcels: Must weigh at least 6 ounces but no more than 25 pounds. High density parcels
maximum weight is 15 pounds.(exception for lightweight parcels)
7. Irregular Parcels: Must have any one of the following characteristics: Less than 6" in length, or less than 3"
in height, or less than 6 ounces. Rolls and tubes 26" long or less. Unwrapped, paper-wrapped, or sleeve-wrapped
articles that are not letter size. And articles enclosed in envelopes that are not letters, flats or machinable parcels.
8. Outside Parcels: Length more than 27", or height than 17", or thickness more than 17". Weight more than
25 pounds or 15 pounds if identified as high density. Rolls and tubes longer than 26". Maximum weight for all parcels
in 70 pounds. However length and girth combined can be up to 130" for Standard Post
9. Nonmachinable Surcharge: First-Class Mail letters that will receive the surcharge are considered if the
following conditions exist: Too rigid, contains pens, pencils, keys or coins that cause thickness of the mailpiece to be
uneven, is polybagged, polywrapped or has an exterior not made of paper.
10. Priority Mail Express: Class of mail with the Guaranteed by End of Day delivery(Next 1-day or 2-day), 365
days a year. Offers overnight delivery to most locations or the customer gets their money back. Also delivery on Sundays
and holidays for additional fees. Also offers tracking, proof of delivery, insurance up to $100 at no cost.
11. Priority Mail: Nationwide delivery within one-three days in most locations, Domestic can weigh up to 70
pounds. Automatically includes USPS Tracking and $50 of insurance coverage when purchased at retail. Can have Extra
Services such as Signature Confirmation, Insurance, etc.
12. P.O Boxes: A premier service available to customers at any Post Office. Offers customers privacy, security, and
flexibility with the ability to get their mail when and where it is most convenient.
13. EDDM: Every Direct Door Mail
14. Dimensional Weight Pricing: Applies to Priority Mail packages that are more than one cubic foot
(1728 cubic inches) and are destined for Zones 5-8. Maximum size for mailing a Priority Mail item is 108" combined
length and girth.
1/7
, Exam 421 Window Clerk
Study online at https://quizlet.com/_4heurm
15. Balloon Price: Applies to: Priority Mail packages addressed for delivery in local area and Zones 1-4 only.
Standard Parcels are applied this price as well. Parcels that weigh less than 20 pounds but measure more than 84" but
no more than 108" in combined length and girth are charged for a 20-pound parcel.
16. First-Class Mail: Items that consist of handwritten or typewritten personal correspondence such as bills,
statements of account, postcards, and BRM must be mailed First Class Mail, Priority, or upgraded to Priority Mail Express
17. Periodicals: Authorized publications such as magazines and newspapers whose primary purpose is transmit-
ting information, Must be published at least four times a year at a stated frequency
18. Standard Mail: Used to send printed matter, flyers, advertising, catalogs, newsletters, and small packages.
A single piece of Standard Mail must weigh less than 16 ounces
19. Bound Printed Matter: Sheets must be permanently-bound by secure fasteners such as staples, spiral
binding, glue or stitching, can weigh up to 15 pounds
20. Library Mail: Content is limited to books, sounds recordings, academic theses and certain other items. Must
be sent to, from or between educational organizations, museums and other qualified organizations. Can weigh no
more than 70 pounds
21. Media Mail: Limited to books, sound recordings, recorded video tapes, printed music, recorded computer
readable-media, such as CDs, DVDs, and certain other items
22. Standard Post: Gifts and merchandise, can weigh up to 70 pounds and measure up to 130" in combined
length and girth.
23. Oversize Price: Applies to Standard Post pieces that measure over 108" but no more than 130" in combined
length and girth.
24. HAZMAT Question: "Is there anything in this packages that is liquid, fragile, perishable, or potentially
hazardous such as lithium batteries or perfume?"
25. International Mail: Four categories of this service: First-Class Mail International, Priority Mail International,
Priority Mail Express International, and Global Express Guaranteed.
26. First-Class International: Must be 5.5" length, 3.5" height and .007" thick. Maximum weight is 4
pounds, for letter size is 3.5 ounces, if more than that it is charged FCM flat-size price. Flats must be between 11.5" to
15" long, 6 1/8" to 12" tall, and .25" to .75" thick
27. Priority Mail International: Average 6-10 business days delivery with tracking to major destinations.
Domestic Priority Mail Flat-Rate packaging can be used for international shipping. Weight maximum of 4 pounds for
Flat-Rate Envelope and small Flat-Rate Box. Tracking for everything except Envelope. Other Flat-Rate boxes have 20
pound maximum weight limit
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