1
Copyright © 2025 Pearson Education, In
d$ d$ d$ d$ d$
c.
,Essentials of Organizational Behavior, 16e (Robbins
d$ d$ d$ d$ d$
) Chapter 1 What Is Organizational Behavior?
d$ d$ d$ d$ d$
1) The impact of what three areas are investigated in the study of Organizational Behavior?
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
A) Profit structure, organizational complexity, and job satisfaction
d$ d$ d$ d$ d$ d$
B) Individuals, profit structure, and job satisfaction d$ d$ d$ d$ d$
C) Individuals, groups, and job satisfaction d$ d$ d$ d$
D) Groups, structure, and profit structure
d$ d$ d$ d$
E) Individuals, groups, and structure d$ d$ d$
Answer: E
d$ d $
Explanation: OB investigates the impact that individuals, groups, and structures have on beh
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
avior within organizations.
d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu
d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
2) Which of the following is NOT a core topic of organizational behavior?
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
A) Motivation
B) Attitude development d$
C) Conflict
D) Resource allocation d$
E) Work design d$
Answer: D
d$ d $
Explanation: OB includes the core topics of motivation, leader behavior and power, interper
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
sonal communication, group structure and processes, personality, emotions, and values, attitude
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
development and perception, change processes, conflict and negotiation, and work design. It
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
does not include resource allocation.
d$ d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu
d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
2
Copyright © 2025 Pearson Education, In
d$ d$ d$ d$ d$
c.
,3) According to a study by Monster (a global employment company), the number one m
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
ost frequently desired skill in applicants was
d$ . d$ d$ d$ d$ d$ d$
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
d$ d $
Explanation: Monster mined data from nearly one million market-
d $ d$ d$ d$ d$ d$ d$ d$
wide job postings to identify skills that were most often sought by employers. At the top of th
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
e list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedI
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
n.
Diff: 1 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
4) According to a recent large-scale survey, 58% of managers did NOT receive
d$ d$ d$ . d$ d$ d$ d$ d$ d$ d$ d$ d$
A) pay incentives d$
B) training
C) administrative support d$
D) insurance
E) office space d$
Answer: B
d$ d $
Explanation: Fifty- d $
eight percent of managers reported they had not received any training and 25% admitted they
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
were not ready to lead others when they were given the role.
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
5) There is a connection between companies which have
d$ d$ d$ d$ d$ d$ d$ d$
and their attention to organizational behavior principles.
d$ d$ d$ d$ d$ d$ d$
A) high turnover rates d$ d$
B) specialized technical processes d$ d$
C) superior financial performance d$ d$
D) long-lasting CEOs d$
E) both high turnover rates and long-
d$ d$ d$ d$ d$
lasting CEOs Answer: C d$ d$ d $
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organ
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
izational behavior and attribute it to their ability to generate high financial outcomes.
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
3
Copyright © 2025 Pearson Education, Ind$ d$ d$ d$ d$
c.
, 6) is the study of the impact that individuals, groups, and structure have on behavi
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
or within organizations.
d$ d$
A) Leadership
B) Organizational strategy d$
C) Performance management d$
D) Employee relations d$
E) Organizational behavior d$
Answer: E
d$ d $
Explanation: Organizational behavior is the field of study that investigates the impact t
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
hat individuals, groups, and structure have on behavior within organizations, for the purp
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
ose of applying such knowledge toward improving an organization's effectiveness.
d$ d$ d$ d$ d$ d$ d$ d$ d$
Diff: 1 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
7) What are the four main activities managers engage in?
d$ d$ d$ d$ d$ d$ d$ d$
A) Planning, budgeting, networking, hiring d$ d$ d$
B) Planning, organizing, leading, controlling d$ d$ d$
C) Controlling, innovating, hiring, quality control d$ d$ d$ d$
D) Monitoring, scheduling, fund raising, leading d$ d$ d$ d$
E) Interpersonal, informational, decisional, planning d$ d$ d$
Answer: B
d$ d $
Explanation: Managers' work can be categorized into four different activities: planning, orga
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
nizing, leading, and controlling.
d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
8) The ultimate goal of organizational behavior is to
d$ . d$ d$ d$ d$ d$ d$ d$
A) better understand management d$ d$
B) improve an organization's effectiveness d$ d$ d$
C) balance diversity d$
D) create boilerplates d$
E) replace human resources d$ d$
Answer: B
d$ d $
Explanation: OB studies the impact individuals, groups, and structure have on an organizatio
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
n with the ultimate goal of improving effectiveness.
d$ d$ d$ d$ d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
4
Copyright © 2025 Pearson Education, In d$ d$ d$ d$ d$
c.
Copyright © 2025 Pearson Education, In
d$ d$ d$ d$ d$
c.
,Essentials of Organizational Behavior, 16e (Robbins
d$ d$ d$ d$ d$
) Chapter 1 What Is Organizational Behavior?
d$ d$ d$ d$ d$
1) The impact of what three areas are investigated in the study of Organizational Behavior?
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
A) Profit structure, organizational complexity, and job satisfaction
d$ d$ d$ d$ d$ d$
B) Individuals, profit structure, and job satisfaction d$ d$ d$ d$ d$
C) Individuals, groups, and job satisfaction d$ d$ d$ d$
D) Groups, structure, and profit structure
d$ d$ d$ d$
E) Individuals, groups, and structure d$ d$ d$
Answer: E
d$ d $
Explanation: OB investigates the impact that individuals, groups, and structures have on beh
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
avior within organizations.
d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu
d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
2) Which of the following is NOT a core topic of organizational behavior?
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
A) Motivation
B) Attitude development d$
C) Conflict
D) Resource allocation d$
E) Work design d$
Answer: D
d$ d $
Explanation: OB includes the core topics of motivation, leader behavior and power, interper
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
sonal communication, group structure and processes, personality, emotions, and values, attitude
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
development and perception, change processes, conflict and negotiation, and work design. It
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
does not include resource allocation.
d$ d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu
d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
2
Copyright © 2025 Pearson Education, In
d$ d$ d$ d$ d$
c.
,3) According to a study by Monster (a global employment company), the number one m
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
ost frequently desired skill in applicants was
d$ . d$ d$ d$ d$ d$ d$
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
d$ d $
Explanation: Monster mined data from nearly one million market-
d $ d$ d$ d$ d$ d$ d$ d$
wide job postings to identify skills that were most often sought by employers. At the top of th
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
e list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedI
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
n.
Diff: 1 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
4) According to a recent large-scale survey, 58% of managers did NOT receive
d$ d$ d$ . d$ d$ d$ d$ d$ d$ d$ d$ d$
A) pay incentives d$
B) training
C) administrative support d$
D) insurance
E) office space d$
Answer: B
d$ d $
Explanation: Fifty- d $
eight percent of managers reported they had not received any training and 25% admitted they
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
were not ready to lead others when they were given the role.
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
5) There is a connection between companies which have
d$ d$ d$ d$ d$ d$ d$ d$
and their attention to organizational behavior principles.
d$ d$ d$ d$ d$ d$ d$
A) high turnover rates d$ d$
B) specialized technical processes d$ d$
C) superior financial performance d$ d$
D) long-lasting CEOs d$
E) both high turnover rates and long-
d$ d$ d$ d$ d$
lasting CEOs Answer: C d$ d$ d $
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organ
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
izational behavior and attribute it to their ability to generate high financial outcomes.
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
3
Copyright © 2025 Pearson Education, Ind$ d$ d$ d$ d$
c.
, 6) is the study of the impact that individuals, groups, and structure have on behavi
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
or within organizations.
d$ d$
A) Leadership
B) Organizational strategy d$
C) Performance management d$
D) Employee relations d$
E) Organizational behavior d$
Answer: E
d$ d $
Explanation: Organizational behavior is the field of study that investigates the impact t
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
hat individuals, groups, and structure have on behavior within organizations, for the purp
d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
ose of applying such knowledge toward improving an organization's effectiveness.
d$ d$ d$ d$ d$ d$ d$ d$ d$
Diff: 1 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
7) What are the four main activities managers engage in?
d$ d$ d$ d$ d$ d$ d$ d$
A) Planning, budgeting, networking, hiring d$ d$ d$
B) Planning, organizing, leading, controlling d$ d$ d$
C) Controlling, innovating, hiring, quality control d$ d$ d$ d$
D) Monitoring, scheduling, fund raising, leading d$ d$ d$ d$
E) Interpersonal, informational, decisional, planning d$ d$ d$
Answer: B
d$ d $
Explanation: Managers' work can be categorized into four different activities: planning, orga
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
nizing, leading, and controlling.
d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
8) The ultimate goal of organizational behavior is to
d$ . d$ d$ d$ d$ d$ d$ d$
A) better understand management d$ d$
B) improve an organization's effectiveness d$ d$ d$
C) balance diversity d$
D) create boilerplates d$
E) replace human resources d$ d$
Answer: B
d$ d $
Explanation: OB studies the impact individuals, groups, and structure have on an organizatio
d $ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$ d$
n with the ultimate goal of improving effectiveness.
d$ d$ d$ d$ d$ d$ d$
Diff: 2 d$
AACSB: Analytical Thinking Qu d $ d$ d$
est. Category: Concept
d$ d $
LO: 1.1 Define organizational behavior (OB).
d$ d$ d$ d$ d$ d$
4
Copyright © 2025 Pearson Education, In d$ d$ d$ d$ d$
c.
