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ASQ: CQIA Questions and Answers
External Suppliers - Correct Answer-Reduced costs in inspections may
result from a quality organization's established partnership with
EXTERNAL SUPPLIERS
Must be (Kano model) - Correct Answer-Example: interest rates go
down, the number of mortgage loans obtained goes up.
Feigenbaum's 4 deadly sins - Correct Answer-Producing overseas,
Confining quality to the factory, Wishful thinking, hot house quality
3 phases of organizational planning - Correct Answer-Strategic planning,
tactical planning, operational planning
Storming - Correct answer-A period of high emotionality and tension
among team members (Ex: Team expectations tend to be clarified and
further elaborated and attention begins to shift toward obstacles
standing in the way of team goals)
Feigenbaum's categories of quality costs - Correct Answer-Appraisal,
Internal and external failures, Prevention
Juran's trilogy - Correct Answer-Quality planning, quality control, quality
improvement
DMAIC: Measure stage - Correct Answer-Baseline data is obtained on
current process performance and the variables that impact that
performance
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Design of experiments - Correct answer-A Six Sigma method that allows
for a great deal of information to be analyzed with a minimum number of
experiments
Histogram: vertical axis - Correct Answer-Frequency of occurrence
PFMEA (Process Failure Mode Effects Analysis) - Correct Answer-
Allows an organization to eliminate or control the potential for critical
process failures in a system
Crosby steps - Correct Answer-Management commitment, education
and training, measurements, cost of quality, quality awareness,
corrective action, zero defects, goat setting, recognition
Quality improvement - Correct Answer-Actions to change the
performance of a process
Team leader - Correct Answer-Responsible for communication with
management and keeping project on budget
Champion - Correct Answer-Responsible for getting management to
support the team activities
Prevention costs - Correct Answer-Cost of Poor quality aimed toward
reducing number of defects generated by a process; associated with
planned process improvement implementation
7 Quality tools = Who? - Correct answer-Kaoru Ishikawa
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Enterprise risk example - Correct Answer-Example: Legal action
Staffing the team = who? - Correct answer-Team leader
Crosby's 4 absolutes - Correct answer-1. Conformance to requirements
is the only definition of quality 2. What causes quality is prevention, not
appraisal 3. Zero defects are the only acceptable performance standard
4. The price of nonconformance is how quality should be measured
Attribute Control Chart - Correct Answer-Example: attribute p-Chart
where a percentage is taken based on the observed results
Control charts - Correct Answer-Shows performance of a process over
time to perform within determined performance limits
Pareto chart - Correct Answer-Used to compare many errors to a total
effect
Process reengineering - Correct Answer-Phase that calls for complete
redesign of a process without having to define the current process
Ishikawa diagrams - Correct Answer-Used to organize and display the
interrelationships of various theories of the root cause of a problem
Employee Benefit of quality - Correct Answer-Result from use of quality
tools and methods in organization to improve quality of products and
services; high level of personal satisfaction
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ASQ: CQIA Questions and Answers
External Suppliers - Correct Answer-Reduced costs in inspections may
result from a quality organization's established partnership with
EXTERNAL SUPPLIERS
Must be (Kano model) - Correct Answer-Example: interest rates go
down, the number of mortgage loans obtained goes up.
Feigenbaum's 4 deadly sins - Correct Answer-Producing overseas,
Confining quality to the factory, Wishful thinking, hot house quality
3 phases of organizational planning - Correct Answer-Strategic planning,
tactical planning, operational planning
Storming - Correct answer-A period of high emotionality and tension
among team members (Ex: Team expectations tend to be clarified and
further elaborated and attention begins to shift toward obstacles
standing in the way of team goals)
Feigenbaum's categories of quality costs - Correct Answer-Appraisal,
Internal and external failures, Prevention
Juran's trilogy - Correct Answer-Quality planning, quality control, quality
improvement
DMAIC: Measure stage - Correct Answer-Baseline data is obtained on
current process performance and the variables that impact that
performance
1
, 2
Design of experiments - Correct answer-A Six Sigma method that allows
for a great deal of information to be analyzed with a minimum number of
experiments
Histogram: vertical axis - Correct Answer-Frequency of occurrence
PFMEA (Process Failure Mode Effects Analysis) - Correct Answer-
Allows an organization to eliminate or control the potential for critical
process failures in a system
Crosby steps - Correct Answer-Management commitment, education
and training, measurements, cost of quality, quality awareness,
corrective action, zero defects, goat setting, recognition
Quality improvement - Correct Answer-Actions to change the
performance of a process
Team leader - Correct Answer-Responsible for communication with
management and keeping project on budget
Champion - Correct Answer-Responsible for getting management to
support the team activities
Prevention costs - Correct Answer-Cost of Poor quality aimed toward
reducing number of defects generated by a process; associated with
planned process improvement implementation
7 Quality tools = Who? - Correct answer-Kaoru Ishikawa
2
, 3
Enterprise risk example - Correct Answer-Example: Legal action
Staffing the team = who? - Correct answer-Team leader
Crosby's 4 absolutes - Correct answer-1. Conformance to requirements
is the only definition of quality 2. What causes quality is prevention, not
appraisal 3. Zero defects are the only acceptable performance standard
4. The price of nonconformance is how quality should be measured
Attribute Control Chart - Correct Answer-Example: attribute p-Chart
where a percentage is taken based on the observed results
Control charts - Correct Answer-Shows performance of a process over
time to perform within determined performance limits
Pareto chart - Correct Answer-Used to compare many errors to a total
effect
Process reengineering - Correct Answer-Phase that calls for complete
redesign of a process without having to define the current process
Ishikawa diagrams - Correct Answer-Used to organize and display the
interrelationships of various theories of the root cause of a problem
Employee Benefit of quality - Correct Answer-Result from use of quality
tools and methods in organization to improve quality of products and
services; high level of personal satisfaction
3
