Compilation and Study Guide
outsourcing; supply chain - correct answer ✔✔ Modern firms increasingly rely on other firms to
supply goods and services instead of doing these tasks themselves. This increased level of
_______ is leading to increased emphasis on ______ management.
line - correct answer ✔✔ Operations and sales are the two ______ functions in business.
Operations Management: - correct answer ✔✔ Focuses on decisions about the production and
delivery of a firm's products and services.
Pareto phenomenon - correct answer ✔✔ The fact that a few improvements in a few key areas
of operations will have more impact than many improvements in many other areas is consistent
with:
Supply chain management - correct answer ✔✔ Which of the following is a recent trend in
business?
Quality problems can always be fixed easily in the service sector - correct answer ✔✔ Which of
the following is NOT a characteristic of service operations?
Variation - correct answer ✔✔ A firm pursing a strategy based on customization and variety will
tend to structure and manage its supply chain to accommodate more _____ than firm pursuing
a strategy based on low-cost and high-volume.
Exceed minimum standards of acceptability for its products or services - correct answer ✔✔ For
an organization to grow its market share, it must:
, 50% - correct answer ✔✔ Gourmet Pretzel's bakes soft pretzels on an assembly line. It currently
bakes 800 pretzels each 8-hour shift. If the production is increased to 1,200 pretzels each shift,
then productivity will have increased by:
Strategic - correct answer ✔✔ Product design and choice of location are examples of _____
decisions.
Price, quality, delivery time, and product or service design - correct answer ✔✔ Business
organizations compete through some combination of:
What kind is needed, how much is needed, when it is needed = all of the above - correct answer
✔✔ A basic question in capacity planning is:
Limits the rate of output possible, affects operating costs, is a major determinant of initial costs,
it a long-term commitment of resources = all of the above - correct answer ✔✔ A reason for the
importance of capacity decisions is that capacity:
500 - correct answer ✔✔ An alternative will have fixed costs of $10,000 per month, variable
costs of $50 per unit, and revenue of $70 per unit. The break-even point volume is:
60% - correct answer ✔✔ Given the following information, what would efficiency be?
Effective capacity = 50 units per day
Design Capacity = 100 units per day
Actual Capacity = 30 units per day
Diseconomies of scale - correct answer ✔✔ If the output rate is increased but the average unit
costs also increase we are experiencing: