Which two attributes are listed first in the APEX job description? - ANSWER
Sincerity, reliability, and timeliness
Which are the Top 20 Apex Duties? Indicate where to locate them. ANSWER
The clipboard, RQ4 intranet, staff handbook, and bathroom door
Apex wants to be the ______ option that clients choose. The best ANSWER
How much time is allotted for personal emails, Facebook, etc.? NO ANSWER
Which three metrics do we use to monitor individual and store performance?
ANSWER scoreboards, daily dashboard, whiteboard, team tracking, and CKC
report
When on an MSV plan, what is the benefit of performing NEXT? ANSWER :
No two-year contract, bill credit
List five items that we sell besides phones. ANSWER tablets, wired, MiFi, and
WHP accessories
ANSWER Mobile Sales Tool: What is MST? It assists in creating rate plans.
How frequently should you check frontline emphasis on MyCSP? ANSWER
Every Tuesday and Every Day
What makes NEXT on a 7GB+ different from NEXT on a 6GB or less in terms
of the financial impact? ANSWER For us: lower costs for the client: greater
savings on the 7GB+ plan
Which AT&T Key activity was the first? ANSWER greeting and length of
service
What greeting does APEX use? - Response "Hello, welcome to Apex my name
, is ____. What can I do for you?"
Before we can access an account, what is the most crucial thing we can do, and
how can we do it? - ANSWER Verify your photo ID and inquire about your
AT&T experience.
Why is it crucial to assume responsibility for every customer issue? ANSWER
To ensure that the client is happy and WTR
What does each transaction aim to achieve? - ANSWER The consumer is
prepared to propose using 5 FORE=1.
Which AT&T key behavior is the second one? ANSWER : In the transaction,
use the customer's name. (Create Value)
What must we do with each client, and why is it crucial? ANSWER GPS form.
to close a customized deal.
Describe the questions and formula used to determine which products the
consumer could find valuable. ANSWER 5FORE=1
What term is used to inquire about the home services that the customer
currently receives? - ANSWER Which companies give your home services?
Why is it crucial to employ qualifying language, and what does it mean? -
ANSWER Words that add value by giving them the impression that they are
receiving something unique when you offer your customized solution
Which AT&T key behavior is the third one? ANSWER : Give the consumer
your whole attention.
After gaining access to an account, what is your initial action and why is it
crucial? ANSWER Tenure. Tell them how much we value them.
List the six criteria you will use to evaluate an account. Is the response available
for the next update?
How much information was used?
Defense?
Is there wired available?
A FAN?
A chance to add a line?
Why is it important to see if there is a FAN associated with the account? -
Sincerity, reliability, and timeliness
Which are the Top 20 Apex Duties? Indicate where to locate them. ANSWER
The clipboard, RQ4 intranet, staff handbook, and bathroom door
Apex wants to be the ______ option that clients choose. The best ANSWER
How much time is allotted for personal emails, Facebook, etc.? NO ANSWER
Which three metrics do we use to monitor individual and store performance?
ANSWER scoreboards, daily dashboard, whiteboard, team tracking, and CKC
report
When on an MSV plan, what is the benefit of performing NEXT? ANSWER :
No two-year contract, bill credit
List five items that we sell besides phones. ANSWER tablets, wired, MiFi, and
WHP accessories
ANSWER Mobile Sales Tool: What is MST? It assists in creating rate plans.
How frequently should you check frontline emphasis on MyCSP? ANSWER
Every Tuesday and Every Day
What makes NEXT on a 7GB+ different from NEXT on a 6GB or less in terms
of the financial impact? ANSWER For us: lower costs for the client: greater
savings on the 7GB+ plan
Which AT&T Key activity was the first? ANSWER greeting and length of
service
What greeting does APEX use? - Response "Hello, welcome to Apex my name
, is ____. What can I do for you?"
Before we can access an account, what is the most crucial thing we can do, and
how can we do it? - ANSWER Verify your photo ID and inquire about your
AT&T experience.
Why is it crucial to assume responsibility for every customer issue? ANSWER
To ensure that the client is happy and WTR
What does each transaction aim to achieve? - ANSWER The consumer is
prepared to propose using 5 FORE=1.
Which AT&T key behavior is the second one? ANSWER : In the transaction,
use the customer's name. (Create Value)
What must we do with each client, and why is it crucial? ANSWER GPS form.
to close a customized deal.
Describe the questions and formula used to determine which products the
consumer could find valuable. ANSWER 5FORE=1
What term is used to inquire about the home services that the customer
currently receives? - ANSWER Which companies give your home services?
Why is it crucial to employ qualifying language, and what does it mean? -
ANSWER Words that add value by giving them the impression that they are
receiving something unique when you offer your customized solution
Which AT&T key behavior is the third one? ANSWER : Give the consumer
your whole attention.
After gaining access to an account, what is your initial action and why is it
crucial? ANSWER Tenure. Tell them how much we value them.
List the six criteria you will use to evaluate an account. Is the response available
for the next update?
How much information was used?
Defense?
Is there wired available?
A FAN?
A chance to add a line?
Why is it important to see if there is a FAN associated with the account? -
