k
Managing Human Resources 19th Edition
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by Scott Snell (Author), Shad Morris (Author)
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,CHAPTERk1—THEkCHALLENGEkOFkHUMANkRESOURCESkMANAGEMENT
TRUE/FALSE
1.
Inkgeneral,kmanykcompanieskarekrealizingkdiminishedkdemandkfork"touchklabor"kandkankincr
easingkdemandkfork"knowledgekworkers."
ANS: T PTS: 1 REF: p.k13 OBJ: 1-4kTYPE:kK
2. Knowledgekworkerskarekemployeeskwhosekresponsibilitieskfocuskonkproblemksolving.
ANS: F PTS: 1 REF: p.k13 OBJ: 1-4kTYPE:kU
3.
AkHumankResourcekInformationkSystemk(HRIS)kprovideskcurrentkandkaccuratekdatakforkcon
trolkandkdecision-makingkbykmanagers.
ANS: T PTS: 1 REF: p.k13 OBJ: 1-4kTYPE:kK
4.
Tokproactivelykmanagekchange,korganizationskshouldkwaitktokseekhowkexternalkforceskimpac
tkankorganization'skperformance,kthenkdevelopkakplanktokaddresskthosekchanges.
ANS: F PTS: 1 REF: p.k8 OBJ: 1-1kTYPE:kUk
5.
Thekstrategieskcompanieskarekpursuingktodaykincreasinglykinvolvekonekorkmorekelementskofk
globalization.
ANS: T PTS: 1 REF: p.k8 OBJ: 1-2kTYPE:kK
6. Akfirm'skabilityktokcompetekthroughkpeoplekdependskuponkitskabilityktokmanagekhumankcapital.
ANS: T PTS: 1 REF: p.k4 OBJ: 1-1kTYPE:kU
7. Humankcapitalkiskownedkbykthekorganizationkandkiskpartkofkthekcompany'skcorekcompetencies.
ANS: F PTS: 1 REF: p.k5 OBJ: 1-3kTYPE:kKk
8. Companieskarekincreasinglykrotatingknon-
HRkmanagerskintokHRkpositionskandkvicekversaktokgivekexposurektokdifferentkareaskofkthekorganizati
on.
ANS: T PTS: 1 REF: p.k8 OBJ: 1-8kTYPE:kA
, 9. Proactivekchangekiskchangekthatkoccurskwhenkexternalkforceskhavekstartedkaffectingkperformance.
ANS: F PTS: 1 REF: p.k8 OBJ: 1-2kTYPE:kU
10.
Humankcapitalkiskintangible,kbutkcankstillkkbekmanagedkthekwaykorganizationskmanagekkjobs,k
products,kandktechnologies.
ANS: F PTS: 1 REF: p.k5 OBJ: 1-1kTYPE:kU
11. DevelopmentkofkhumankcapitalkiskthekresponsibilitykofkthekHRkgroup.
ANS: F PTS: 1 REF: p.k5 OBJ: 1-1kTYPE:kU
12. Total-
qualitykmanagementkiskaksetkofkprincipleskandkpracticeskwhosekcorekideaskincludekdoingkthingskright
kthekfirstktimekandkstrivingkforkcontinuouskimprovement.
ANS: T PTS: 1 REF: p.k7 OBJ: 1-1kTYPE:kK
13.
Tokbeksuccessful,korganizationskshouldkconstantlykseekktokalignktheirkprocesseskwithkcustom
erkneeds.
ANS: T PTS: 1 REF: p.k7 OBJ: 1-1kTYPE:kU
14. 'SixkSigma'krefersktoktheksixkcriteriakforkMalcolmkBaldrigekNationalkQualitykAward.
ANS: F PTS: 1 REF: p.k8 OBJ: 1-1kTYPE:kU
15.
SixkSigmakiskaksetkofkprincipleskandkpracticeskwhosekcorekideaskincludekdoingkthingskrightkth
ekfirstktimekandkstrivingkforkcontinuouskimprovement.
ANS: F PTS: 1 REF: p.k8 OBJ: 1-1kTYPE:kKk
16.
Inkabsolutekterms,kthekUnitedkStateskremainskthekworld’skmostkproductiveknation,kevenkwhe
nkitkcomesktokmanufacturing.
ANS: T PTS: 1 REF: p.k20 OBJ: 1-5kTYPE:kK
17.
Reengineeringkiskakstatisticalkmethodkofktranslatingkcustomerkneedskintokseparatektaskskandk
definingkthekbestkwayktokperformkeachktask.
, ANS: F PTS: 1 REF: p.k7 OBJ: 1-1kTYPE:kKk
18. Overkthekpastktwenty-fivekyears,kthekemploymentkrelationshipkbetweenkcompanieskand
employeeskhaskshiftedkfromktransactionkbasedktokrelationshipkbased.
ANS: F PTS: 1 REF: p.k18 OBJ: 1-5kTYPE:kU
19. Laborkcostskarekonekofktheklargestkexpenditureskofkanykorganization.
ANS: T PTS: 1 REF: p.k16 OBJ: 1-5kTYPE:kK
20.
Furloughingkiskaksituationkinkwhichkakfirmkaskskankemployeektoktakektimekoff,kbutkthekemplo
yeekiskstillkprovidedkwithkfullkpaykandkbenefits.
ANS: F PTS: 1 REF: p.k18 OBJ: 1-5kTYPE:kK
21. Methodskofkreducingklaborkcostskincludekdownsizing,koutsourcing,kandkemployeekleasing.
ANS: T PTS: 1 REF: p.k16 OBJ: 1-5kTYPE:kK
22. Downsizingkiskoftenkusedkbykorganizationskforkthekplannedkeliminationkofkjobs.
ANS: T PTS: 1 REF: p.k7 OBJ: 1-1kTYPE:kK
23.
DownsizingkwaskusedkextensivelykbykfirmskduringkthekGreatkRecessionkofk2008,kcausingkth
ekU.S.kunemploymentkratektokjumpkupktokaboutk10kpercent.
ANS: T PTS: 1 REF: p.k16 OBJ: 1-5kTYPE:kK
24. Technology,ktransportation,kcommunications,kandkutilitieskindustriesktendktokspend
thekleastkonktraining.
ANS: F PTS: 1 REF: p.k13 OBJ: 1-4kTYPE:kK
25.
Somekorganizationskhavekinstitutedk"NokLayoff"kpoliciesktokhelpkpreservekinstitutionalkme
morykandkworkerkproductivity.
ANS: T PTS: 1 REF: p.k17 OBJ: 1-5kTYPE:kKk
26.
Outsourcingkrefersktokemployingkworkerskinktheirkhomeskratherkthankwithinkthektraditionalko
fficekenvironment.