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aPHR Certification Study Guides Questions
Human Resource Management (HRM) - Correct answer-HRM consists
of an organization's "people practices" - the policies, practices, and
systems that influence employees' behavior, attitudes, and performance.
Explain how HRM contributes to an organization's performance - Correct
answer-Through its practices or process, The HRM influences who
works for the organization and how those people work. These human
resources, if well managed, have the potential to be a source of
sustainable competitive advantage, contributing to basic objectives such
as quality, profits, and customer satisfaction.
HRM Process/ practices - Correct answer-1) Analysis and Design of
work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - Correct answer-An Organization's employees,
described in terms of their training, experience, judgement, intelligence,
relationships, and insight.
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Human Resources qualities valuable to the success of organizations -
Correct answer-1) Human Resources are VALUABLE- high-quality
employees provide a needed service as they perform many critical
functions.
2) Human Resources are RARE- a person with high levels of the needed
skills and knowledge is not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - Correct answer-An organization in
which technology, organizational structure, people, and processes work
seamlessly to give an organization an advantage in the competitive
environment.
Maintaining a High-Performance Work System may include: - Correct
answer--Development of training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility,
and learning
Ratio of HR employees to total employees - Correct answer-2 full time
HR staff persons for every 100 employees on payroll.
In small organizations the ratio is much higher
Administrative role of HRM - Correct Answer-Handling administrative
tasks (hiring employees, answering questions about benefits) efficiently
and with a commitment to quality. This requires expertise in the
particular task
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Business Partner role of HRM - Correct Answer-Developing effective HR
systems that help the org meet its goals attracting, keeping, and
developing people with the skill it needs.
For the systems to be effective, HR people must understand the
business so it can understand what the business needs
Strategic partner role - Correct Answer-Contributing to the company's
strategies through an understanding of its existing and needed HR and
ways HR practices can give the company a competitive advantage.
For strategic ideas to be effective, HR people must understand the
business, its industry, and its competitors
Job Analysis - Correct answer-The process of getting detailed
information about jobs
Work Flow Design - Correct answer-The process of analyzing the tasks
necessary for the production of a product or service
Job - Correct answer-A set of related duties
Position - Correct answer-A set of duties performed by a particular
person
Job Description - Correct answer-A list of the tasks, duties, and
responsibilities (TDRs) that a particular job entail
Job Specification - Correct answer-A list if the knowledge, skills, abilities,
and other characteristics that an individual must have to perform a
particular job
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Job Design - Correct answer-The process of defining the way work will
be performed and the tasks that a given job requires
Industrial Engineering - Correct answer-The study of jobs to find the
simplest way to structure work in order to maximize efficiency
Job enlargement - Correct Answer-Broadening the types of tasks
performed in a job
Job extension - Correct Answer-Enlarging jobs by combining several
relatively simple jobs to for a job with a wider range of tasks
Job rotation - Correct Answer-Enlarging jobs by moving employees
among several different jobs
Job enrichment - Correct Answer-Empowering workers by adding more
decision-making authority to jobs
Flextime - Correct answer-A scheduling policy in which full time
employees may choose starting and ending times within guidelines
specified by the organization
Job sharing - Correct answer-A work option in which two part time
employees carry out the tasks associated with a single job
Telework or Telecommuting - Correct Answer-Means doing one's work
away from a centrally located office
4
aPHR Certification Study Guides Questions
Human Resource Management (HRM) - Correct answer-HRM consists
of an organization's "people practices" - the policies, practices, and
systems that influence employees' behavior, attitudes, and performance.
Explain how HRM contributes to an organization's performance - Correct
answer-Through its practices or process, The HRM influences who
works for the organization and how those people work. These human
resources, if well managed, have the potential to be a source of
sustainable competitive advantage, contributing to basic objectives such
as quality, profits, and customer satisfaction.
HRM Process/ practices - Correct answer-1) Analysis and Design of
work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - Correct answer-An Organization's employees,
described in terms of their training, experience, judgement, intelligence,
relationships, and insight.
1
, 2
Human Resources qualities valuable to the success of organizations -
Correct answer-1) Human Resources are VALUABLE- high-quality
employees provide a needed service as they perform many critical
functions.
2) Human Resources are RARE- a person with high levels of the needed
skills and knowledge is not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - Correct answer-An organization in
which technology, organizational structure, people, and processes work
seamlessly to give an organization an advantage in the competitive
environment.
Maintaining a High-Performance Work System may include: - Correct
answer--Development of training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility,
and learning
Ratio of HR employees to total employees - Correct answer-2 full time
HR staff persons for every 100 employees on payroll.
In small organizations the ratio is much higher
Administrative role of HRM - Correct Answer-Handling administrative
tasks (hiring employees, answering questions about benefits) efficiently
and with a commitment to quality. This requires expertise in the
particular task
2
, 3
Business Partner role of HRM - Correct Answer-Developing effective HR
systems that help the org meet its goals attracting, keeping, and
developing people with the skill it needs.
For the systems to be effective, HR people must understand the
business so it can understand what the business needs
Strategic partner role - Correct Answer-Contributing to the company's
strategies through an understanding of its existing and needed HR and
ways HR practices can give the company a competitive advantage.
For strategic ideas to be effective, HR people must understand the
business, its industry, and its competitors
Job Analysis - Correct answer-The process of getting detailed
information about jobs
Work Flow Design - Correct answer-The process of analyzing the tasks
necessary for the production of a product or service
Job - Correct answer-A set of related duties
Position - Correct answer-A set of duties performed by a particular
person
Job Description - Correct answer-A list of the tasks, duties, and
responsibilities (TDRs) that a particular job entail
Job Specification - Correct answer-A list if the knowledge, skills, abilities,
and other characteristics that an individual must have to perform a
particular job
3
, 4
Job Design - Correct answer-The process of defining the way work will
be performed and the tasks that a given job requires
Industrial Engineering - Correct answer-The study of jobs to find the
simplest way to structure work in order to maximize efficiency
Job enlargement - Correct Answer-Broadening the types of tasks
performed in a job
Job extension - Correct Answer-Enlarging jobs by combining several
relatively simple jobs to for a job with a wider range of tasks
Job rotation - Correct Answer-Enlarging jobs by moving employees
among several different jobs
Job enrichment - Correct Answer-Empowering workers by adding more
decision-making authority to jobs
Flextime - Correct answer-A scheduling policy in which full time
employees may choose starting and ending times within guidelines
specified by the organization
Job sharing - Correct answer-A work option in which two part time
employees carry out the tasks associated with a single job
Telework or Telecommuting - Correct Answer-Means doing one's work
away from a centrally located office
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