SDSU BA 350 ACTUAL TEST PAPER 2026
QUESTIONS WITH SOLUTIONS GRADED
A+
>> Organizational behavior
Answer: is the study of both group and individual performance and activity within an organization
>> Open Systems framework
Answer: an open system is a system that regularly exchanges feedback with its external environment
>> Open systems theory
Answer: refers simply to the concept that orgs are strongly influenced by their environment. the
environment consists of other organizations that exert various forces of an economic, political, or
social nature
>> Influences
Answer: can affect the org, but which the org cannot directly control.
>> Outcomes
Answer: in regard to the changes, or benefits, that customers accomplish as a result of using a
particular product or service
>> Outcomes are usually specified in terms of changed
Answer: (1) knowledge (usually short term outcomes)
>> Informal organization
Answer: part that is beneath surface; not always recognized ( attitudes, perceptions, motivation, group
norms)
>> Formal organizations
Answer: part that is on the surface(official, legitimate)
>> Scientific Management
Answer: increase efficiency of processes to improve productivity
>> Hawthorne effect
Answer: people will modify their behavior simply because they are being observed and usually positive
changes
>> Rate buster
, Answer: an employee who is highly productive and exceeds the formally agreed rate of output for the
particular task. Whilst this is advantageous for management, rate busters are usually disliked by their
colleagues because their action provides manager with the excuse to raise the rate of output for all of
the other employees
>> Management
Answer: Planning, organizing, directing, controlloing
>> Levels of Managers
Answer: Top Level
>> Top Level Manager
Answer: CEO, CFO, COO
>> Middle Level Managers
Answer: Director, branch manager
>> First Level
Answer: Supervisor, team leader, dept. manager
>> Managerial Skills
Answer: Conceptual skills
>> Conceptual Skills
Answer: includes the ability to perceive an organization or organizational unit as a whole, to
understand how its labor is divided into tasks and reintegrated by the pursuit of common goals or
objectives, and to recognize important relationships between the organization or unit and the
environment that surrounds it; involves a manager ability to think
>> Human skills
Answer: the ability to work effectively as a group member and build cooperation among the members of
an org or a unit
>> Technical Skills
Answer: involves an understanding the specific knowledge, procedures, and tools requires to make the
goods or services produced by an organization or unit
>> Time spent by managers
Answer: scheduled meetings 59%
>> Organizational challenges
Answer: rapid improvements in technology
QUESTIONS WITH SOLUTIONS GRADED
A+
>> Organizational behavior
Answer: is the study of both group and individual performance and activity within an organization
>> Open Systems framework
Answer: an open system is a system that regularly exchanges feedback with its external environment
>> Open systems theory
Answer: refers simply to the concept that orgs are strongly influenced by their environment. the
environment consists of other organizations that exert various forces of an economic, political, or
social nature
>> Influences
Answer: can affect the org, but which the org cannot directly control.
>> Outcomes
Answer: in regard to the changes, or benefits, that customers accomplish as a result of using a
particular product or service
>> Outcomes are usually specified in terms of changed
Answer: (1) knowledge (usually short term outcomes)
>> Informal organization
Answer: part that is beneath surface; not always recognized ( attitudes, perceptions, motivation, group
norms)
>> Formal organizations
Answer: part that is on the surface(official, legitimate)
>> Scientific Management
Answer: increase efficiency of processes to improve productivity
>> Hawthorne effect
Answer: people will modify their behavior simply because they are being observed and usually positive
changes
>> Rate buster
, Answer: an employee who is highly productive and exceeds the formally agreed rate of output for the
particular task. Whilst this is advantageous for management, rate busters are usually disliked by their
colleagues because their action provides manager with the excuse to raise the rate of output for all of
the other employees
>> Management
Answer: Planning, organizing, directing, controlloing
>> Levels of Managers
Answer: Top Level
>> Top Level Manager
Answer: CEO, CFO, COO
>> Middle Level Managers
Answer: Director, branch manager
>> First Level
Answer: Supervisor, team leader, dept. manager
>> Managerial Skills
Answer: Conceptual skills
>> Conceptual Skills
Answer: includes the ability to perceive an organization or organizational unit as a whole, to
understand how its labor is divided into tasks and reintegrated by the pursuit of common goals or
objectives, and to recognize important relationships between the organization or unit and the
environment that surrounds it; involves a manager ability to think
>> Human skills
Answer: the ability to work effectively as a group member and build cooperation among the members of
an org or a unit
>> Technical Skills
Answer: involves an understanding the specific knowledge, procedures, and tools requires to make the
goods or services produced by an organization or unit
>> Time spent by managers
Answer: scheduled meetings 59%
>> Organizational challenges
Answer: rapid improvements in technology
