CPI Certification Test GUARANTEED PASS !!
4 Behavior Levels - (ANSWER)1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - (ANSWER)Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - (ANSWER)directive-attempt to control the situation and begin to
set limits
Staff Attitude and Approach Acting Out Person - (ANSWER)non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - (ANSWER)therapeutic rapport decrease in energy regaining of
rationality
integrated Experience - (ANSWER)we can set the tone for whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space) - (ANSWER)area surrounding your body considered an extension of
self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) - (ANSWER)non-verbal message transmitted by motion and body posture. Factors:
eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - (ANSWER)safety
less threatening
communicates respect
Page 1 of 6
, components of the communication pyramid - (ANSWER)verbal communication, para verbal coomunication,
and non-verbal communication
what is paraverbal communication - (ANSWER)how we say what we say
three components of paraverbal communication - (ANSWER)tone
volume
cadence
total voice control
what is the verbal escalation continuum? - (ANSWER)the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - (ANSWER)information-seeking
what is an intervention for questioning - (ANSWER)give a rational response
redirect
what is refusal? - (ANSWER)non-compliance
what is an intervention for refusal - (ANSWER)set limits
give options
what is release - (ANSWER)high energy outburst
intervention for release - (ANSWER)let it happen
Page 2 of 6
4 Behavior Levels - (ANSWER)1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - (ANSWER)Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - (ANSWER)directive-attempt to control the situation and begin to
set limits
Staff Attitude and Approach Acting Out Person - (ANSWER)non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - (ANSWER)therapeutic rapport decrease in energy regaining of
rationality
integrated Experience - (ANSWER)we can set the tone for whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space) - (ANSWER)area surrounding your body considered an extension of
self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) - (ANSWER)non-verbal message transmitted by motion and body posture. Factors:
eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - (ANSWER)safety
less threatening
communicates respect
Page 1 of 6
, components of the communication pyramid - (ANSWER)verbal communication, para verbal coomunication,
and non-verbal communication
what is paraverbal communication - (ANSWER)how we say what we say
three components of paraverbal communication - (ANSWER)tone
volume
cadence
total voice control
what is the verbal escalation continuum? - (ANSWER)the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - (ANSWER)information-seeking
what is an intervention for questioning - (ANSWER)give a rational response
redirect
what is refusal? - (ANSWER)non-compliance
what is an intervention for refusal - (ANSWER)set limits
give options
what is release - (ANSWER)high energy outburst
intervention for release - (ANSWER)let it happen
Page 2 of 6
