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Salesforce
Certified Admin
Practice Test
Comprehensive
Questions
(Frequently
Tested) with
Verified Answers
Graded A+
, Contact for further consultation
1. Objective Answer: Service and Support Applications
An administrator at Ursa Major Solar is setting up case
feed. What should the administrator consider?
A. The Use Case Feed permission is automatically active for all
profiles.
B. By default, the case feed replaces the standard case detail page.
C. Chatter feed tracking must be enabled for the case object.
D. The Service Cloud user feature license is required for case feed.
Answer: C. Chatter feed tracking must be enabled for the case object.
Correct. Enabling Case Feed actions and feed items gives your users access to both standard actions
they'll need when working with cases, such as Email and Change Status, and to feed items related to
those actions.
2. Objective Answer: Salesforce Fundamentals
A sales manager recently left Universal Containers and the
, Contact for further consultation
Salesforce adminis- trator has received the urgent request to
deactivate their username. Because the sales manager was part of
several approval processes, it is taking longer than expected.
What should the Salesforce administrator do?
A. Change the User email address.
B. Change the User profile.
C. Freeze the User record.
D. Reset the User password. Answer: C. Freeze the User record.
Correct. If we are unable to deactivate a user immediately because of account configuration with approval
processes, etc., the admin should freeze the user account. This will prevent the user from logging into the
organization as the admin takes the necessary steps to deactivate them.
3. Objective Answer: Workflow/Process Automation
The administrator for the Cloud Kicks has a flow that makes several
updates to Contacts when they are being created. If the Contact
Status is "New" and the
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Contact's email is known, the administrator would also like to send a
welcome email.
What should the administrator do to complete this requirement?
A. Create a process builder with email alert to send the email.
B. Update the flow with a decision to send the email when needed.
C. Create a workflow rule with email alert to send the email.
D. Update the flow with a formula to send the email when needed.
Answer: B. Update the flow with a decision to send the email when needed.
Correct. When a flow executes a Decision element, it evaluates each decision outcome in order.
4. Objective Answer: Sales and Marketing Applications
Ursa Major Solar is using products and price books.
Which two items should an administrator take into considerations
about these features?
Choose 2 options.
Salesforce
Certified Admin
Practice Test
Comprehensive
Questions
(Frequently
Tested) with
Verified Answers
Graded A+
, Contact for further consultation
1. Objective Answer: Service and Support Applications
An administrator at Ursa Major Solar is setting up case
feed. What should the administrator consider?
A. The Use Case Feed permission is automatically active for all
profiles.
B. By default, the case feed replaces the standard case detail page.
C. Chatter feed tracking must be enabled for the case object.
D. The Service Cloud user feature license is required for case feed.
Answer: C. Chatter feed tracking must be enabled for the case object.
Correct. Enabling Case Feed actions and feed items gives your users access to both standard actions
they'll need when working with cases, such as Email and Change Status, and to feed items related to
those actions.
2. Objective Answer: Salesforce Fundamentals
A sales manager recently left Universal Containers and the
, Contact for further consultation
Salesforce adminis- trator has received the urgent request to
deactivate their username. Because the sales manager was part of
several approval processes, it is taking longer than expected.
What should the Salesforce administrator do?
A. Change the User email address.
B. Change the User profile.
C. Freeze the User record.
D. Reset the User password. Answer: C. Freeze the User record.
Correct. If we are unable to deactivate a user immediately because of account configuration with approval
processes, etc., the admin should freeze the user account. This will prevent the user from logging into the
organization as the admin takes the necessary steps to deactivate them.
3. Objective Answer: Workflow/Process Automation
The administrator for the Cloud Kicks has a flow that makes several
updates to Contacts when they are being created. If the Contact
Status is "New" and the
, Contact for further consultation
Contact's email is known, the administrator would also like to send a
welcome email.
What should the administrator do to complete this requirement?
A. Create a process builder with email alert to send the email.
B. Update the flow with a decision to send the email when needed.
C. Create a workflow rule with email alert to send the email.
D. Update the flow with a formula to send the email when needed.
Answer: B. Update the flow with a decision to send the email when needed.
Correct. When a flow executes a Decision element, it evaluates each decision outcome in order.
4. Objective Answer: Sales and Marketing Applications
Ursa Major Solar is using products and price books.
Which two items should an administrator take into considerations
about these features?
Choose 2 options.
