INFO 3130 UNCC FINAL EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Employee morale - ANS The six important business objectives of information system
investment include all of the following except
increases in transaction costs - ANS increases in transaction costall of the following describe
the effects of globalization except
Customer Intimacy - ANS to make sure it stocks clothes that its costumers will order, a
department store implements a new application that analyzes spending measures spending
levels at its store, which business objectives is this information intended to support?
Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business
problem that falls into the - ANS organizational dimensions
Business Process - ANS Logically related tasks & behaviors for accomplishing work
Culture - ANS Fundamental set of assumptions, values and ways of doing things, that have
been accepted by most of its members
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
,Computer Hardware - ANS physical equipment used for input, processing and output
computer software - ANS detailed, preprogrammed instructions that control and coordinate
the computer hardware components
Data Management Technology - ANS software governing the organization of data on physical
storage media
network - ANS links two or more computers to share data or resources such as a printer
networking & telecommunications technologies - ANS both physical devices and software,
links the various pieces of hardware and transfers data from one physical location to another.
Internet - ANS a global network of networks that uses universal standards to connect millions
of networks in more than 230 countries around the world
Intranet - ANS internal corporate networks based on internet technology
Extranets - ANS private intranets extended to authorized users outside the organization
World Wide Wed - ANS universally accepted standards for storing, retrieving, formatting, and
displaying information in a page format on the internet
IT infrastructure - ANS provides the foundation, or platform on which the firm can build its
specific information systems
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
,four steps involved in problem-solving process - ANS 1) Problem Identification, 2)Solution
design, 3) Solution evaluation & choice 4)Implementation
Information System - ANS A set of interrelated components that collect (or retrieve), process,
store, and distribute information to support decision making, coordinating, and control in an
organization.
what produces information - ANS input, processing, output
essential factors of an info system - ANS Customers, suppliers, competitors, stockholders &
regulatory agencies
Knowledge Workers - ANS design products or services and create new knowledge for the firm
5 Basic Business Entities - ANS 1. Suppliers
2. Customers
3. Employees
4. Invoices/payments
5. Products and services
Firm hierarchies - ANS Senior management - Middle management (Scientist and knowledge
workers) - Operational management (Production and service workers, data workers)
Transaction Processing System (TPS) - ANS Serve operational managers
•Principal purpose is to answer routine questions and to track the flow of transactions through
the organization - E.g., inventory questions, granting credit to customer
•Monitor status of internal operations and firm's relationship with external environment
3 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, •Major producers of information for other systems
•Highly central to business operations and functioning
Managment Information Systems (MIS) - ANS Provide middle managers with reports on
firm's performance, to help monitor firm and predict future performance
•Summarize and report on basic operations using data from T P S
•Provide weekly, monthly, annual results, but may enable drilling down into daily or hourly data
•Typically not very flexible systems with little analytic capability
Decision Support System (DSS) - ANS Serve middle managers
•Support nonroutine decision making
-Example: What is impact on production schedule if December sales double?
•Often use external information as well from T P S and M I S
•Model driven DSS -
Voyage-estimating systems
•Data driven D S S - Intrawest's marketing analysis systems
Executive Support Systems (ESS) - ANS Serve senior managers
•Address strategic issues and long-term trends - E.g., what products should we make in five
years?
•Address nonroutine decision making
•Provide generalized computing capacity that can be applied to changing array of problems
•Draw summarized information from M I S, D S S, and data from external events
•Typically use portal with web interface, or digital dashboard, to present content
Enterprise Applications - ANS Systems that span functional areas, focus on executing business
processes across the firm, and include all levels of management
4 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Employee morale - ANS The six important business objectives of information system
investment include all of the following except
increases in transaction costs - ANS increases in transaction costall of the following describe
the effects of globalization except
Customer Intimacy - ANS to make sure it stocks clothes that its costumers will order, a
department store implements a new application that analyzes spending measures spending
levels at its store, which business objectives is this information intended to support?
Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business
problem that falls into the - ANS organizational dimensions
Business Process - ANS Logically related tasks & behaviors for accomplishing work
Culture - ANS Fundamental set of assumptions, values and ways of doing things, that have
been accepted by most of its members
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
,Computer Hardware - ANS physical equipment used for input, processing and output
computer software - ANS detailed, preprogrammed instructions that control and coordinate
the computer hardware components
Data Management Technology - ANS software governing the organization of data on physical
storage media
network - ANS links two or more computers to share data or resources such as a printer
networking & telecommunications technologies - ANS both physical devices and software,
links the various pieces of hardware and transfers data from one physical location to another.
Internet - ANS a global network of networks that uses universal standards to connect millions
of networks in more than 230 countries around the world
Intranet - ANS internal corporate networks based on internet technology
Extranets - ANS private intranets extended to authorized users outside the organization
World Wide Wed - ANS universally accepted standards for storing, retrieving, formatting, and
displaying information in a page format on the internet
IT infrastructure - ANS provides the foundation, or platform on which the firm can build its
specific information systems
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
,four steps involved in problem-solving process - ANS 1) Problem Identification, 2)Solution
design, 3) Solution evaluation & choice 4)Implementation
Information System - ANS A set of interrelated components that collect (or retrieve), process,
store, and distribute information to support decision making, coordinating, and control in an
organization.
what produces information - ANS input, processing, output
essential factors of an info system - ANS Customers, suppliers, competitors, stockholders &
regulatory agencies
Knowledge Workers - ANS design products or services and create new knowledge for the firm
5 Basic Business Entities - ANS 1. Suppliers
2. Customers
3. Employees
4. Invoices/payments
5. Products and services
Firm hierarchies - ANS Senior management - Middle management (Scientist and knowledge
workers) - Operational management (Production and service workers, data workers)
Transaction Processing System (TPS) - ANS Serve operational managers
•Principal purpose is to answer routine questions and to track the flow of transactions through
the organization - E.g., inventory questions, granting credit to customer
•Monitor status of internal operations and firm's relationship with external environment
3 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, •Major producers of information for other systems
•Highly central to business operations and functioning
Managment Information Systems (MIS) - ANS Provide middle managers with reports on
firm's performance, to help monitor firm and predict future performance
•Summarize and report on basic operations using data from T P S
•Provide weekly, monthly, annual results, but may enable drilling down into daily or hourly data
•Typically not very flexible systems with little analytic capability
Decision Support System (DSS) - ANS Serve middle managers
•Support nonroutine decision making
-Example: What is impact on production schedule if December sales double?
•Often use external information as well from T P S and M I S
•Model driven DSS -
Voyage-estimating systems
•Data driven D S S - Intrawest's marketing analysis systems
Executive Support Systems (ESS) - ANS Serve senior managers
•Address strategic issues and long-term trends - E.g., what products should we make in five
years?
•Address nonroutine decision making
•Provide generalized computing capacity that can be applied to changing array of problems
•Draw summarized information from M I S, D S S, and data from external events
•Typically use portal with web interface, or digital dashboard, to present content
Enterprise Applications - ANS Systems that span functional areas, focus on executing business
processes across the firm, and include all levels of management
4 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
