NURS 550 EXAM 2 TEST SCRIPT 2026
QUESTIONS WITH FULL ANSWERS GRADED A+
◉ Change. Answer: •To make or become different
•To alter; undergo modification
•Feared by many
•Ever present
•Inevitable attribute of being alive
•Considered normative in a complex system
-->A *linear process*: Can provide order and structure for change
process, Predicable, Cause-and-effect assumption, Deviations from
the plan viewed as negative
-->A *Dynamic context*
•Multiple unanticipated human actions & communications
•Leaders and team members need to be clear about intentions of
change
•If change is poorly communicated or not understood, rumor mill
can start
,◉ Innovation and Change. Answer: Opportunity for new and better
ways of being. Can take many forms. A complexity science
◉ Complexity Science. Answer: The Study of complex adaptive
systems (e.g. health care); another perspective of change and
innovation.
•Understanding that the world is a dynamic phenomenon
•Relationship among behavior, organizations, and larger systems
that form context for work
•Health care interest example: intersection between social and
technical forces - interaction between humans and technology in
providing care
•Movement is continual and unpredictable
◉ Complex Adaptive Systems(Healthcare Systems). Answer: Involve
relationships that are:
-Nonlinear
-Complex
-Unpredictable
-Highly interactive
Require goodness of fit between:
-Structure of the organization
-Dynamics of human behavior
,-Processes and tools used to undertake work
◉ Performance Improvement. Answer: Another side of the same
coin of innovation; both are a dynamic change process.
--> Refines ideas, processes, and practices to optimize them for
excellence
◉ Innovation, performance improvement. Answer: ________ sparks
new. ideas, processes, and practices with risk taking and is needed to
keep up with the changing needs of patients, employees, regulation,
and technology. Focuses ON *many new processes* and can be
*inefficient, chaotic, and suboptimal*(without performance
improvement)
______ refines ideas, processes, and practices to optimize them for
excellence.
◉ Linear Process, Dynamic. Answer: Change is a ______ ______,
•Can provide order and structure for change process
•Predicable
•Cause-and-effect assumption
•Deviations from the plan viewed as negative
It is also a _______ context
, •Multiple unanticipated human actions & communications
•Leaders and team members need to be clear about intentions of
change
•If change is poorly communicated or not understood, rumor mill
can start
◉ False(change can only be facilitated; it cannot be stopped or
harnessed). Answer: T/F: Change can be controlled
◉ False(Not everyone is reluctant or resistant to change. Some
individuals readily embrace change as normative and as a way of
living to the fullest). Answer: T/F: Change is painful
◉ False(Change can be planned or unplanned. Planning change
focuses on facilitating and managing the process to achieve optimal
outcomes). Answer: T/F: Change is always chaotic
◉ False(Strategic plans serve as general guidelines that cannot by
nature include all the possible outcomes). Answer: T/F: Strategic
planning by a leader will decrease the chaos of change
◉ False(The environment is dynamic and continually changing.
Inevitably, changes in the environment, such as the economy, the
climate, and political decisions, impact strategic plans). Answer: T/F:
The environment does not affect a well-thought-out change process
QUESTIONS WITH FULL ANSWERS GRADED A+
◉ Change. Answer: •To make or become different
•To alter; undergo modification
•Feared by many
•Ever present
•Inevitable attribute of being alive
•Considered normative in a complex system
-->A *linear process*: Can provide order and structure for change
process, Predicable, Cause-and-effect assumption, Deviations from
the plan viewed as negative
-->A *Dynamic context*
•Multiple unanticipated human actions & communications
•Leaders and team members need to be clear about intentions of
change
•If change is poorly communicated or not understood, rumor mill
can start
,◉ Innovation and Change. Answer: Opportunity for new and better
ways of being. Can take many forms. A complexity science
◉ Complexity Science. Answer: The Study of complex adaptive
systems (e.g. health care); another perspective of change and
innovation.
•Understanding that the world is a dynamic phenomenon
•Relationship among behavior, organizations, and larger systems
that form context for work
•Health care interest example: intersection between social and
technical forces - interaction between humans and technology in
providing care
•Movement is continual and unpredictable
◉ Complex Adaptive Systems(Healthcare Systems). Answer: Involve
relationships that are:
-Nonlinear
-Complex
-Unpredictable
-Highly interactive
Require goodness of fit between:
-Structure of the organization
-Dynamics of human behavior
,-Processes and tools used to undertake work
◉ Performance Improvement. Answer: Another side of the same
coin of innovation; both are a dynamic change process.
--> Refines ideas, processes, and practices to optimize them for
excellence
◉ Innovation, performance improvement. Answer: ________ sparks
new. ideas, processes, and practices with risk taking and is needed to
keep up with the changing needs of patients, employees, regulation,
and technology. Focuses ON *many new processes* and can be
*inefficient, chaotic, and suboptimal*(without performance
improvement)
______ refines ideas, processes, and practices to optimize them for
excellence.
◉ Linear Process, Dynamic. Answer: Change is a ______ ______,
•Can provide order and structure for change process
•Predicable
•Cause-and-effect assumption
•Deviations from the plan viewed as negative
It is also a _______ context
, •Multiple unanticipated human actions & communications
•Leaders and team members need to be clear about intentions of
change
•If change is poorly communicated or not understood, rumor mill
can start
◉ False(change can only be facilitated; it cannot be stopped or
harnessed). Answer: T/F: Change can be controlled
◉ False(Not everyone is reluctant or resistant to change. Some
individuals readily embrace change as normative and as a way of
living to the fullest). Answer: T/F: Change is painful
◉ False(Change can be planned or unplanned. Planning change
focuses on facilitating and managing the process to achieve optimal
outcomes). Answer: T/F: Change is always chaotic
◉ False(Strategic plans serve as general guidelines that cannot by
nature include all the possible outcomes). Answer: T/F: Strategic
planning by a leader will decrease the chaos of change
◉ False(The environment is dynamic and continually changing.
Inevitably, changes in the environment, such as the economy, the
climate, and political decisions, impact strategic plans). Answer: T/F:
The environment does not affect a well-thought-out change process
