GUIDE QUESTIONS AND ANSWERS
1.Which behavioral cue would a guest who becomes overly friendly and
very talkative while in your establishment be exhibiting? Lowered
inhibitions Impaired judgment
Slowed reactions
Loss of coordination
Answer Impaired judgment
2.What measurement do states use for determining Driving While
Intoxicated (DWI) or Driving Under the Influence (DUI)?
Speed limit
Blood Alcohol Content (BAC)
Behavioral cues
Intoxication rate factors
Answer Blood Alcohol Content (BAC)
3.How do behavioral cues help you as a server of alcohol?
Behavioral cues help you relate to your guests more
effectively.
Behavioral cues can tell you whether or not a guest is visibly intoxicated.
Behavioral cues can indicate when a guest is going to stiff you on the bill.
Behavioral cues can show you which kinds of drinks to suggest to a
1/
13
, particular guest.
Answer
4.Select all the pieces of information you would want to include on an
Incident Report Form.
Description of guest
Weather at time of incident
Time of incident
Reasonable efforts used
Names of witnesses
Music that was playing during the incident
Manager on duty
Answer
5.If a guest is not showing any behavioral cues, then his or her BAC level
must be below the legal limit.
True
False
Answ
er
6.If a guest cannot produce a second form of ID when you ask for one,
you should refuse service.
True
False
2/
13