TCOLE TELECOMMUNICATOR
Questions and Answers
1.Telecommunicator
Answer Dispatcher or other emergency communications specialist
2.Emergency
Answer Occurrence or imminent threat of damage, injury, or loss of life
or property resulting from an extraordinary natural or man-made
cause.
3.Ethics
Answer Discipline dealing with what is good and bad; moral duty and
obligation. Study of the rules of the game of life. Set of rules and
standards that govern individual conduct.
4.Ethical Decision Making tools
Answer Trustworthiness, Integrity, Promise-keeping, Loyalty, Respect,
Responsibility, Accountability, Pursuit of excellence, Self-restraint,
Justice and fairness, Caring, Civic virtue and citizenship.
5.Ethics Check Questions
Answer Is it Legal? Will actions violate laws, codes, or consti- tutional
rights? Is it balanced? Is my decision fair to everyone concerned? How
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20
,will I feel about myself? Will it withstand public scrutiny?
6.Available Resources in PSAP
Answer Directories, Computerized Records, Contact info for other
agencies, organizations, or services, Supervisors, Databases, Media,
com- munity, or organizational outlets, note or flip cards, Peace Officers,
Co-workers/col- leagues, Training manuals and handbooks,
Agency/department's written policies and procedures.
7.Confidentiality
Answer Distinguish between public or private information. Do not discuss
work related information in a personal setting.
8.Confidentiality Legal aspects
Answer TCIC/NCIC, Texas Privacy Act, HIPPA
9.Different phones and how they Affect 9-1-1 calls
Answer Landline
portable, digital, wired
Cellular Phones.
Affect location
finding.
10.Types of 9-1-1 Systems
Answer Basic System and Enhanced System
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, 11.ALI
Answer Automatic Location Identification
automatic number identification is matched to address or location of
phone from which a call is made. So you get both # and Location
12.ANI
Answer Automatic Number Identification
a feature that enables a service supplier to identify the telephone
number of a caller and give it to the telecommunicator
13.Base Rate
Answer Phone bill rate minus taxes, fees, license costs, or charges
14.Dispatch Method
Answer Method of responding to a telephone request for emergency
service by which a public safety answering point decides on the proper
action to be taken and dispatches, when necessary, the appropriate
emergency service unit.
15.Local Exchange Access Lines
Answer All types of lines or trunks that connect a service user to the
supplier's local telephone exchange office
16.9-1-1
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20
Questions and Answers
1.Telecommunicator
Answer Dispatcher or other emergency communications specialist
2.Emergency
Answer Occurrence or imminent threat of damage, injury, or loss of life
or property resulting from an extraordinary natural or man-made
cause.
3.Ethics
Answer Discipline dealing with what is good and bad; moral duty and
obligation. Study of the rules of the game of life. Set of rules and
standards that govern individual conduct.
4.Ethical Decision Making tools
Answer Trustworthiness, Integrity, Promise-keeping, Loyalty, Respect,
Responsibility, Accountability, Pursuit of excellence, Self-restraint,
Justice and fairness, Caring, Civic virtue and citizenship.
5.Ethics Check Questions
Answer Is it Legal? Will actions violate laws, codes, or consti- tutional
rights? Is it balanced? Is my decision fair to everyone concerned? How
1/
20
,will I feel about myself? Will it withstand public scrutiny?
6.Available Resources in PSAP
Answer Directories, Computerized Records, Contact info for other
agencies, organizations, or services, Supervisors, Databases, Media,
com- munity, or organizational outlets, note or flip cards, Peace Officers,
Co-workers/col- leagues, Training manuals and handbooks,
Agency/department's written policies and procedures.
7.Confidentiality
Answer Distinguish between public or private information. Do not discuss
work related information in a personal setting.
8.Confidentiality Legal aspects
Answer TCIC/NCIC, Texas Privacy Act, HIPPA
9.Different phones and how they Affect 9-1-1 calls
Answer Landline
portable, digital, wired
Cellular Phones.
Affect location
finding.
10.Types of 9-1-1 Systems
Answer Basic System and Enhanced System
2/
20
, 11.ALI
Answer Automatic Location Identification
automatic number identification is matched to address or location of
phone from which a call is made. So you get both # and Location
12.ANI
Answer Automatic Number Identification
a feature that enables a service supplier to identify the telephone
number of a caller and give it to the telecommunicator
13.Base Rate
Answer Phone bill rate minus taxes, fees, license costs, or charges
14.Dispatch Method
Answer Method of responding to a telephone request for emergency
service by which a public safety answering point decides on the proper
action to be taken and dispatches, when necessary, the appropriate
emergency service unit.
15.Local Exchange Access Lines
Answer All types of lines or trunks that connect a service user to the
supplier's local telephone exchange office
16.9-1-1
3/
20
