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W GU D253 - TASK 2: B ecom in g an
Eff ective Values-B ased Leader
Name: Gabriel Flores
Student ID: 011453939
Course: Values-Based Leadership
Date: 1/7/2025
A. Prepare a document as the new customer service
manager to help your team understand the four domains of
emotional intelligence (self-awareness, self-
management, social awareness, and relationship
management) by doing the following:
1.Introduce yourself as the new customer service manager
to your team, focusing on one of the six company values
provided in the scenario (Excellence, Integrity,
Humility, Trust, Growth, Respect).
Hello everyone, my name is Gabe Flores and I am your
new customer service manager. I consider it a privilege to be
apart of this team and believe the best days for this
company are still ahead. I have a background working in
various different roles in a skilled nursing facility, specifically
working with the elderly population and also dealing with
concerned family members on a daily basis. With my
background I have gained significant experience with
customer service, and learned to navigate the various
aspects of difficult patients and emotional and often
unrealistic family members. In that setting, I recognized the
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importance of humility and found that humility was a
strength that allowed me to resolve many scenarios that
came up on a regular basis, and it is a value held by this
company as well. The value of Humility cannot be
understated, oftentimes we are faced with difficult
customers, Humility makes us flexible and open to hearing
the other person’s perspective. While I worked in a skilled
nursing facility, I often ran into family members that could
easily be considered difficult individuals who had unrealistic
expectations for our staff when it came to caring for their
loved one. They had a perspective that their loved one was
the only one we had to take care of and disregarded the
reality that there were over one hundred other patients that
our staff were responsible for. But when handling
conversations with individuals like this, I found it best to
embrace an attitude and approach of humility. Humility
prompted me to be quick to listen, to identify valid points
that the person had, and honor the fact that the family
member was just trying to advocate for their loved one.
There were many times where it would’ve been much easier
to not listen but to just shut the person down and carry on
with protocols. But humility preserved relationship,
especially between us as the facility and them as the
patient’s family. Just as I operated in humility in that skilled
nursing facility, you can be sure to expect that I will continue
to conduct myself with that same humility as your new
customer service manager. You all have your own
experiences, and your strengths that you bring to this
company. I am not someone who has all the answers, and I
believe that humility can help draw out those strengths you
all bring to this team to allow us to be as successful as
possible. And just as I promise to operate in humility, I ask
that you all would extend humility towards me as well as we
learn to work together in this current setting, and press on to
find this true, that the best days are still ahead.
This study source was downloaded by 1205308 from
cliffsnotes.com on 02-16-2026 07:03:50 GMT -06:00
FOR MORE EXAMS
EMAIL:
EMAIL:
W GU D253 - TASK 2: B ecom in g an
Eff ective Values-B ased Leader
Name: Gabriel Flores
Student ID: 011453939
Course: Values-Based Leadership
Date: 1/7/2025
A. Prepare a document as the new customer service
manager to help your team understand the four domains of
emotional intelligence (self-awareness, self-
management, social awareness, and relationship
management) by doing the following:
1.Introduce yourself as the new customer service manager
to your team, focusing on one of the six company values
provided in the scenario (Excellence, Integrity,
Humility, Trust, Growth, Respect).
Hello everyone, my name is Gabe Flores and I am your
new customer service manager. I consider it a privilege to be
apart of this team and believe the best days for this
company are still ahead. I have a background working in
various different roles in a skilled nursing facility, specifically
working with the elderly population and also dealing with
concerned family members on a daily basis. With my
background I have gained significant experience with
customer service, and learned to navigate the various
aspects of difficult patients and emotional and often
unrealistic family members. In that setting, I recognized the
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EMAIL:
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importance of humility and found that humility was a
strength that allowed me to resolve many scenarios that
came up on a regular basis, and it is a value held by this
company as well. The value of Humility cannot be
understated, oftentimes we are faced with difficult
customers, Humility makes us flexible and open to hearing
the other person’s perspective. While I worked in a skilled
nursing facility, I often ran into family members that could
easily be considered difficult individuals who had unrealistic
expectations for our staff when it came to caring for their
loved one. They had a perspective that their loved one was
the only one we had to take care of and disregarded the
reality that there were over one hundred other patients that
our staff were responsible for. But when handling
conversations with individuals like this, I found it best to
embrace an attitude and approach of humility. Humility
prompted me to be quick to listen, to identify valid points
that the person had, and honor the fact that the family
member was just trying to advocate for their loved one.
There were many times where it would’ve been much easier
to not listen but to just shut the person down and carry on
with protocols. But humility preserved relationship,
especially between us as the facility and them as the
patient’s family. Just as I operated in humility in that skilled
nursing facility, you can be sure to expect that I will continue
to conduct myself with that same humility as your new
customer service manager. You all have your own
experiences, and your strengths that you bring to this
company. I am not someone who has all the answers, and I
believe that humility can help draw out those strengths you
all bring to this team to allow us to be as successful as
possible. And just as I promise to operate in humility, I ask
that you all would extend humility towards me as well as we
learn to work together in this current setting, and press on to
find this true, that the best days are still ahead.
This study source was downloaded by 1205308 from
cliffsnotes.com on 02-16-2026 07:03:50 GMT -06:00
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