USPS Exam 421 Practice Set 1
Study online at https://quizlet.com/_9rcsyi
1. A parcel that is more than 70 pounds is _______: Nonmailable
2. Nonmachinable surcharges will be applied to First Class letters when the item
is ________: polybagged or polywrapped.
3. A machinable parcel cannot weigh more than. ______: 25 pounds
4. The minimum size of a postcard is the same size as a _______: letter
5. In order for a postcard to be mailed it must be _______: rectagular
6. A Priority Mail Express customer is entitled to a refund if the item was ______-
: delivered to the recipient late.
7. Any mailable item weighing ________ or less can be sent First Class Mail.: 13 oz.
8. First Class Mail consists of greeting cards, statements, bills, and______: business
documents.
9. A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone
in a specific area. The Sales and Services Associate (SSA) may offer the service
____: Every Door Direct Mail - Retail.
10. Preferred services that usually offer the best value to customers is _____: Priority
Mail Express and Priority Mail
11. Postal Service employees operate under a mandate to preserve the mail
placed in its ______: custody
12. A violation of the security and sanctity of the mail is ______: failing to deliver the mail
13. The first opportunity for al Sales and Service Associate to start the customer
experience on a positive note is to ____: deliver a first impression
14. The type of communication that can enhance or contradict messages is
____: non verbal communication
15. The approach a Sales and Services Associate (SSA) can use to engage our
customers and ensure their needs are met is to _____: G.I.S.T.
16. For a mailpiece to be considered a flat-sized mailpiece it must pass the
_____: flexability test
17. Why is maintaining the security and sanctity ofthe mail one of the core
responsibilities of the Postal Service?: decreases the theft of mail
18. Successful sales transactions occur when the SSA does what ________?: makes
an informed mutual decision with the customer on products/services
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Study online at https://quizlet.com/_9rcsyi
1. A parcel that is more than 70 pounds is _______: Nonmailable
2. Nonmachinable surcharges will be applied to First Class letters when the item
is ________: polybagged or polywrapped.
3. A machinable parcel cannot weigh more than. ______: 25 pounds
4. The minimum size of a postcard is the same size as a _______: letter
5. In order for a postcard to be mailed it must be _______: rectagular
6. A Priority Mail Express customer is entitled to a refund if the item was ______-
: delivered to the recipient late.
7. Any mailable item weighing ________ or less can be sent First Class Mail.: 13 oz.
8. First Class Mail consists of greeting cards, statements, bills, and______: business
documents.
9. A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone
in a specific area. The Sales and Services Associate (SSA) may offer the service
____: Every Door Direct Mail - Retail.
10. Preferred services that usually offer the best value to customers is _____: Priority
Mail Express and Priority Mail
11. Postal Service employees operate under a mandate to preserve the mail
placed in its ______: custody
12. A violation of the security and sanctity of the mail is ______: failing to deliver the mail
13. The first opportunity for al Sales and Service Associate to start the customer
experience on a positive note is to ____: deliver a first impression
14. The type of communication that can enhance or contradict messages is
____: non verbal communication
15. The approach a Sales and Services Associate (SSA) can use to engage our
customers and ensure their needs are met is to _____: G.I.S.T.
16. For a mailpiece to be considered a flat-sized mailpiece it must pass the
_____: flexability test
17. Why is maintaining the security and sanctity ofthe mail one of the core
responsibilities of the Postal Service?: decreases the theft of mail
18. Successful sales transactions occur when the SSA does what ________?: makes
an informed mutual decision with the customer on products/services
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