421 Postal Exam
Study online at https://quizlet.com/_2czjin
1. USPS: A business. One stop shopping for all delivery needs. Have the Monopoly to deliver First Class Mail (FCM).
2. Perception: is REALITY
3. Need: A desire to improve or accomplish something.
4. HAZMAT: Does this package contain anything liquid, fragile, perishable, potentially hazardous, perfume and
lithium battery?
5. G.I.S.T.: Greet, Inquire, Suggest, Thank
6. Ready Post: Supplies we sell at Post Office Lobby
7. Engaging Our Customer: Greet customer
Ask the HAZMAT
Offer Express Mail
Offer Insurance and Delivery Confirmation
Offer additional products to purchase
Provide receipt
8. Express Mail & Priority Mail: Money making products and Premier Shipping
9. Express Mail: 1-2 Days Guaranteed Delivery
$100 Insurance Coverage
If it fits it ships.
10. Priority Mail: 2-3 Days Guaranteed Delivery
$50 Insurance Coverage
70 lbs. max and 108 inches max combined length and girth
11. Parcel Select: 70 lbs. max and 130 inches max combined length and girth
Ground Delivery (Bulk)
Designed for Large and Medium Mailers
12. Processing Categories:: Letter
Flats
Machinable Parcel
Irregular Parcel
Outside Parcel
13. Letter Size: Rectangular
3 1/2 inches in height
5 inches in length
1/8
, 421 Postal Exam
Study online at https://quizlet.com/_2czjin
.007 inches in thickness (cubic foot)
weigh 3 1/2 ounces
14. FLATS: F - Flexible
U - Uniformly Thick
R - Rectangular
15. Machinable Parcel: Weigh minimum 6 ounces and 25 lbs. max
16. Irregular Parcel: Weigh less than 6 ounces
Rolls and tubes up to 26"
70 lbs. max
17. Outside Parcel: weigh minimum 25 lbs and 70 lbs. max
Tires, Metal and Wood Boxes
18. Surcharges: Rigid, Uneven Thickness, Letter Enclosed in Plastic, Clasp... .21 cents charged
19. Promoting Premier Products:: Priority Express Mail
Priority Mail
Insured Mail
20. Priority Express Mail: Time sensitive letters / Overnight
1-2 Days Delivery with $100 Insurance
No Saturday Delivery Charges
Free Tracking and Signature Confirmation
21. Priority Mail: 2-3 Days Delivery with $50 Insurance
No Saturday Delivery Charges
Weighs up to 70 lbs.
Extra Service available
22. Insured Mail: Maximum of $5000 Insurance
Can purchase Online, Post Office, Self-Service Kiosk
23. P.O. Boxes: Fast delivery, mail available prior delivery, private, affordable, convenient.
Always due on the last day of the month.
24. WebBATS: Software program for the P.O. Boxes
25. PS Form 1093: P.O. Box Application
26. PS Form 3533: P.O. Box Refund Form Application
2/8
Study online at https://quizlet.com/_2czjin
1. USPS: A business. One stop shopping for all delivery needs. Have the Monopoly to deliver First Class Mail (FCM).
2. Perception: is REALITY
3. Need: A desire to improve or accomplish something.
4. HAZMAT: Does this package contain anything liquid, fragile, perishable, potentially hazardous, perfume and
lithium battery?
5. G.I.S.T.: Greet, Inquire, Suggest, Thank
6. Ready Post: Supplies we sell at Post Office Lobby
7. Engaging Our Customer: Greet customer
Ask the HAZMAT
Offer Express Mail
Offer Insurance and Delivery Confirmation
Offer additional products to purchase
Provide receipt
8. Express Mail & Priority Mail: Money making products and Premier Shipping
9. Express Mail: 1-2 Days Guaranteed Delivery
$100 Insurance Coverage
If it fits it ships.
10. Priority Mail: 2-3 Days Guaranteed Delivery
$50 Insurance Coverage
70 lbs. max and 108 inches max combined length and girth
11. Parcel Select: 70 lbs. max and 130 inches max combined length and girth
Ground Delivery (Bulk)
Designed for Large and Medium Mailers
12. Processing Categories:: Letter
Flats
Machinable Parcel
Irregular Parcel
Outside Parcel
13. Letter Size: Rectangular
3 1/2 inches in height
5 inches in length
1/8
, 421 Postal Exam
Study online at https://quizlet.com/_2czjin
.007 inches in thickness (cubic foot)
weigh 3 1/2 ounces
14. FLATS: F - Flexible
U - Uniformly Thick
R - Rectangular
15. Machinable Parcel: Weigh minimum 6 ounces and 25 lbs. max
16. Irregular Parcel: Weigh less than 6 ounces
Rolls and tubes up to 26"
70 lbs. max
17. Outside Parcel: weigh minimum 25 lbs and 70 lbs. max
Tires, Metal and Wood Boxes
18. Surcharges: Rigid, Uneven Thickness, Letter Enclosed in Plastic, Clasp... .21 cents charged
19. Promoting Premier Products:: Priority Express Mail
Priority Mail
Insured Mail
20. Priority Express Mail: Time sensitive letters / Overnight
1-2 Days Delivery with $100 Insurance
No Saturday Delivery Charges
Free Tracking and Signature Confirmation
21. Priority Mail: 2-3 Days Delivery with $50 Insurance
No Saturday Delivery Charges
Weighs up to 70 lbs.
Extra Service available
22. Insured Mail: Maximum of $5000 Insurance
Can purchase Online, Post Office, Self-Service Kiosk
23. P.O. Boxes: Fast delivery, mail available prior delivery, private, affordable, convenient.
Always due on the last day of the month.
24. WebBATS: Software program for the P.O. Boxes
25. PS Form 1093: P.O. Box Application
26. PS Form 3533: P.O. Box Refund Form Application
2/8
