Usps Exam Window Clerk Practice Exam
Questions And Answers (Verified Answers )
1. Provide, trusted, affordable, universal: USPS Mission
2. Improve effectiveness through standardization & innovation. End-to-end
process to ensure mail is Collected, distributed, and delivered. USPS runs on
this.: 24-Hour Clock
3. Planes, trucks, cars, boats, bicycles, snow mobiles, mules.: Delivery Methods
4. Automated Postal Centers: APC
5. Self-serve kiosks, commercial retail outlets, banks, ATMs.: Automated Postal Centers
6. Determines operational startup & staffing.: Mail Arrival Profile
7. Critical Entry Time: CET
8. Mail is cleared for dispatch.: Clearance Time
9. Carriers in from street.: 18:00
10. 80% of collection mail should be cancelled at the P&DC.: 20:00
11. Out of primary processing.: 23:00
12. Secondary Operations Complete: 24:00
13. Distribute to DDC/DDU: 04:00-09:00
14. 100% of DPS 2nd pass complete.: 07:00
15. Security, Sanctity, Preserve, Protect - Instills customer confidence, projects
positive public image, maintains competitive advantage, protects privacy.: Core
Responsibility
16. Online resource to find handbooks, manuals, publications.: PolicyNet
17. Policies, Procedures, Regulations - Effects in four ways: productivity, revenue,
legal liability, customer service.: Directives
18. Domestic Mail Manual: DMM
19. DMM - Policies, procedures and regulatins for domestic mail. Information on
extra services, postage prices, mail classes.: Domestic Mail Manual
20. International Mail Manual: IMM
21. IMM - Mailing conditions for each country, also includes a list of countries.-
: International Mail Manual
22. Adminstrative Support Manual: ASM
,23. Policies, procedures for adminstrative and support functions. Information
covering audits, investigations, communication, facilities, equipment and pri-
vacy.: Administrative Support Manual
, 24. Postal Operations Manual: POM
25. Operations function of field organizations. Information regarding retail, phi-
latelic, collection, mail processing, transportation, delivery, vehical operation.-
: Postal Operations Manual
26. Employee & Labor Relations Manual: ELM
27. Personnel policies and regulations. Employee placement, pay, benefits,
training, health and environment, labor relations.: Employee & Labor Relations Manual
28. Field Accounting Procedures: F101
29. Handbook ID for Administrative Support Manual (ASM): AS or MS
30. Handbook ID for Domestic Mail Manual (DMM): DM
31. Handbook ID for Employee & Labor Relations Manual (ELM): EL or P
32. Handbook ID for Postal Operations Manual (POM) or Administrative Support
Manual (ASM): M
33. Handbook ID for Postal Operations Manual (POM): PO
34. Primarily for public, marketing and mail guidelines.: Publications
35. Official source of updates and amendments to current directives. Can be
accessed through PolicyNet. Biweekly.: Postal Bulletin
36. Can be searched by title or number. Website also provides links to OPM, GSA,
TSH, OSHA, OWCP.: Postal Forms
37. Information regarding directives and forms catalog.: Publication 223
38. Strengthening customer relationship.: #1 Business Goal
39. Will increase revenue, missed opportunity is missed revenue, quality
end-to-end service.: Value, Exceptional Service, Reliability
40. Positive attitude, Listening, Communication, Adapting to change, Knowl-
edge of products, Soliciting customer feedback.: Building Customer Relationship
41. Better value, presence in every community, USPS.com, competitive pricing
incentives.: What the postal service otters
42. Priority, Express, Parcel Select, Parcel Return Service, International Mail: Ship-
ping Services
43. Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume
incentives.: Parcel Select
44. Consumer return merchandise.: Parcel Return Service
Questions And Answers (Verified Answers )
1. Provide, trusted, affordable, universal: USPS Mission
2. Improve effectiveness through standardization & innovation. End-to-end
process to ensure mail is Collected, distributed, and delivered. USPS runs on
this.: 24-Hour Clock
3. Planes, trucks, cars, boats, bicycles, snow mobiles, mules.: Delivery Methods
4. Automated Postal Centers: APC
5. Self-serve kiosks, commercial retail outlets, banks, ATMs.: Automated Postal Centers
6. Determines operational startup & staffing.: Mail Arrival Profile
7. Critical Entry Time: CET
8. Mail is cleared for dispatch.: Clearance Time
9. Carriers in from street.: 18:00
10. 80% of collection mail should be cancelled at the P&DC.: 20:00
11. Out of primary processing.: 23:00
12. Secondary Operations Complete: 24:00
13. Distribute to DDC/DDU: 04:00-09:00
14. 100% of DPS 2nd pass complete.: 07:00
15. Security, Sanctity, Preserve, Protect - Instills customer confidence, projects
positive public image, maintains competitive advantage, protects privacy.: Core
Responsibility
16. Online resource to find handbooks, manuals, publications.: PolicyNet
17. Policies, Procedures, Regulations - Effects in four ways: productivity, revenue,
legal liability, customer service.: Directives
18. Domestic Mail Manual: DMM
19. DMM - Policies, procedures and regulatins for domestic mail. Information on
extra services, postage prices, mail classes.: Domestic Mail Manual
20. International Mail Manual: IMM
21. IMM - Mailing conditions for each country, also includes a list of countries.-
: International Mail Manual
22. Adminstrative Support Manual: ASM
,23. Policies, procedures for adminstrative and support functions. Information
covering audits, investigations, communication, facilities, equipment and pri-
vacy.: Administrative Support Manual
, 24. Postal Operations Manual: POM
25. Operations function of field organizations. Information regarding retail, phi-
latelic, collection, mail processing, transportation, delivery, vehical operation.-
: Postal Operations Manual
26. Employee & Labor Relations Manual: ELM
27. Personnel policies and regulations. Employee placement, pay, benefits,
training, health and environment, labor relations.: Employee & Labor Relations Manual
28. Field Accounting Procedures: F101
29. Handbook ID for Administrative Support Manual (ASM): AS or MS
30. Handbook ID for Domestic Mail Manual (DMM): DM
31. Handbook ID for Employee & Labor Relations Manual (ELM): EL or P
32. Handbook ID for Postal Operations Manual (POM) or Administrative Support
Manual (ASM): M
33. Handbook ID for Postal Operations Manual (POM): PO
34. Primarily for public, marketing and mail guidelines.: Publications
35. Official source of updates and amendments to current directives. Can be
accessed through PolicyNet. Biweekly.: Postal Bulletin
36. Can be searched by title or number. Website also provides links to OPM, GSA,
TSH, OSHA, OWCP.: Postal Forms
37. Information regarding directives and forms catalog.: Publication 223
38. Strengthening customer relationship.: #1 Business Goal
39. Will increase revenue, missed opportunity is missed revenue, quality
end-to-end service.: Value, Exceptional Service, Reliability
40. Positive attitude, Listening, Communication, Adapting to change, Knowl-
edge of products, Soliciting customer feedback.: Building Customer Relationship
41. Better value, presence in every community, USPS.com, competitive pricing
incentives.: What the postal service otters
42. Priority, Express, Parcel Select, Parcel Return Service, International Mail: Ship-
ping Services
43. Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume
incentives.: Parcel Select
44. Consumer return merchandise.: Parcel Return Service
