Usps Exam 421 Window Clerk Ssa Academy
Exam And Answers (Verified Answers )
1. Postal service employees operate under a mandate to protect and preserve
the mail paced in its:: Custody
2. What are 4 violations of security and sanctity of the mail: Theft, Open, Damage or Delay
3. The first opportunity for a SSA to start the customer experience on a positive
is:: Deliver 1st Impression
4. Type of communication that can enhance or contradict messages:: Non-Verbal
Communication
5. The approach a SSA can use to engage our customer and ensure needs are
met is:: A+GIST
6. Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?: To instill customer confidence
7. Successful sales transactions occur when the SSA:: Makes an informed mutual decision
with customer on products and services
8. What is the most positive way to impact customer perception of the post
office?: Provide world class service
9. The US Postal Service is the only delivery that reaches:: Every address in the nation 6
days a week
10. An organized workstation creates a more workpace: Eflecient
11. How a SSA conducts themselves on the job effects the?: Postal Brand
12. An active listening technique used to create a successful transaction is called-
: Clarifying
13. One of the first things a customer notices about a SSA is: Personal Appearance
14. The primary law enforcement for USPS is the: United States Postal Inspection Service (USPIS)
15. Preferred service that usually offer the customer the best value is: Priority Mail
Express and Priority Mail
16. Customer wants to mail fewer then 5000 flat sized to everyone in a specific
area. What would you offer?: Every Door Direct Mail (EDDM)
17. First class mail consists of greeting cards, statements bills and what?: Business
Documents
, 18. Any mailable item weighing or less can be sent first class mail: 13 oz
19. A Priority Mail Express customer is entitled to a refund if:: Delivered Late
Exam And Answers (Verified Answers )
1. Postal service employees operate under a mandate to protect and preserve
the mail paced in its:: Custody
2. What are 4 violations of security and sanctity of the mail: Theft, Open, Damage or Delay
3. The first opportunity for a SSA to start the customer experience on a positive
is:: Deliver 1st Impression
4. Type of communication that can enhance or contradict messages:: Non-Verbal
Communication
5. The approach a SSA can use to engage our customer and ensure needs are
met is:: A+GIST
6. Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?: To instill customer confidence
7. Successful sales transactions occur when the SSA:: Makes an informed mutual decision
with customer on products and services
8. What is the most positive way to impact customer perception of the post
office?: Provide world class service
9. The US Postal Service is the only delivery that reaches:: Every address in the nation 6
days a week
10. An organized workstation creates a more workpace: Eflecient
11. How a SSA conducts themselves on the job effects the?: Postal Brand
12. An active listening technique used to create a successful transaction is called-
: Clarifying
13. One of the first things a customer notices about a SSA is: Personal Appearance
14. The primary law enforcement for USPS is the: United States Postal Inspection Service (USPIS)
15. Preferred service that usually offer the customer the best value is: Priority Mail
Express and Priority Mail
16. Customer wants to mail fewer then 5000 flat sized to everyone in a specific
area. What would you offer?: Every Door Direct Mail (EDDM)
17. First class mail consists of greeting cards, statements bills and what?: Business
Documents
, 18. Any mailable item weighing or less can be sent first class mail: 13 oz
19. A Priority Mail Express customer is entitled to a refund if:: Delivered Late
