BUSINESS COMMUNICATIONS CHAPTER 3 EXAM QUESTIONS ANSWERED CORRECTLY LATEST
UPDATE 2026
Audiences are least likely to pay attention to ideas that are what? - Answers Complex
To save the audience time when reading and responding to a communication, the communication
should be what? - Answers Efficient
When a message meets the audience's needs and gets the point across, it is considered to be what? -
Answers Effective
The three-step writing process includes ______ - Answers Planning, writing, completing
Selecting the right combination of media and channels for producing and delivering a message takes
place during what step of the writing process? - Answers Planning
During the planning phase of the writing process, a writer should do all of the following except what?
- Answers Check for conciseness
Choosing strong words, creating effective sentences and developing coherent paragraphs take place
during what part of the writing process? - Answers Writing
During what phase of the writing process does the writer check for clarity, conciseness and
correctness? - Answers Writing
When using the three-step writing process, how much of the available writing time should be set
aside for planning? - Answers 50 percent
When using the three-step writing process, how much of the available writing time should be set
aside for the actual writing? - Answers 25 percent
When proofreading a message, the focus of the proofreading should be what? - Answers Producing a
high quality message
Ensuring the message has an attractive, professional appearance takes place in which step of the
writing process? - Answers Completing
The scope of a business message includes what? - Answers A determination of relevant information to
be included in the message
The three-step writing process is most effective in what type of business writing? - Answers All written
communications
Connecting the sender's needs with the audience needs is called what? - Answers Purpose
Which of the following identifies the specific purpose of a message? - Answers To define why you are
writing
Which of the following is an example of a specific purpose for a communication? - Answers "I would
like to set up a meeting Tuesday at 10:00 to get approval to hire an addition to staff."
When preparing to send a message, what should be determined? - Answers Is the message clear and
meaningful?
Considering the company's business objectives and policies can dictate what? - Answers If the
purpose of the message is realistic
Before sending a message that may contribute to information overload, what should the sender
consider? - Answers If the message is clear and meaningful
If you expect your audience to be skeptical about your information, how can you minimize the
potential for skepticism? - Answers Introduce conclusions gradually with more proof.
When considering your audience, whose concerns should be addressed first? - Answers Key decision
makers
When determining audience composition, which of the following factors will have the least impact on
your writing style? - Answers Technology
Conducting an audience analysis involves all of the following except which? - Answers Developing an
audience profile
After determining a clear and meaningful purpose for a communication, what is the next step in
planning the communication? - Answers Understanding the needs of the audience
After conducting an audience analysis, what is the next step in the writing process? - Answers
Gathering information
When deciding what types of information to gather, determining what information the audience
needs to move forward is an example of what? - Answers Audience perspective
Following social media sites and online discussions is a way to accomplish which of the following
tasks? - Answers Listening to the community
UPDATE 2026
Audiences are least likely to pay attention to ideas that are what? - Answers Complex
To save the audience time when reading and responding to a communication, the communication
should be what? - Answers Efficient
When a message meets the audience's needs and gets the point across, it is considered to be what? -
Answers Effective
The three-step writing process includes ______ - Answers Planning, writing, completing
Selecting the right combination of media and channels for producing and delivering a message takes
place during what step of the writing process? - Answers Planning
During the planning phase of the writing process, a writer should do all of the following except what?
- Answers Check for conciseness
Choosing strong words, creating effective sentences and developing coherent paragraphs take place
during what part of the writing process? - Answers Writing
During what phase of the writing process does the writer check for clarity, conciseness and
correctness? - Answers Writing
When using the three-step writing process, how much of the available writing time should be set
aside for planning? - Answers 50 percent
When using the three-step writing process, how much of the available writing time should be set
aside for the actual writing? - Answers 25 percent
When proofreading a message, the focus of the proofreading should be what? - Answers Producing a
high quality message
Ensuring the message has an attractive, professional appearance takes place in which step of the
writing process? - Answers Completing
The scope of a business message includes what? - Answers A determination of relevant information to
be included in the message
The three-step writing process is most effective in what type of business writing? - Answers All written
communications
Connecting the sender's needs with the audience needs is called what? - Answers Purpose
Which of the following identifies the specific purpose of a message? - Answers To define why you are
writing
Which of the following is an example of a specific purpose for a communication? - Answers "I would
like to set up a meeting Tuesday at 10:00 to get approval to hire an addition to staff."
When preparing to send a message, what should be determined? - Answers Is the message clear and
meaningful?
Considering the company's business objectives and policies can dictate what? - Answers If the
purpose of the message is realistic
Before sending a message that may contribute to information overload, what should the sender
consider? - Answers If the message is clear and meaningful
If you expect your audience to be skeptical about your information, how can you minimize the
potential for skepticism? - Answers Introduce conclusions gradually with more proof.
When considering your audience, whose concerns should be addressed first? - Answers Key decision
makers
When determining audience composition, which of the following factors will have the least impact on
your writing style? - Answers Technology
Conducting an audience analysis involves all of the following except which? - Answers Developing an
audience profile
After determining a clear and meaningful purpose for a communication, what is the next step in
planning the communication? - Answers Understanding the needs of the audience
After conducting an audience analysis, what is the next step in the writing process? - Answers
Gathering information
When deciding what types of information to gather, determining what information the audience
needs to move forward is an example of what? - Answers Audience perspective
Following social media sites and online discussions is a way to accomplish which of the following
tasks? - Answers Listening to the community
