C215 Operations Management_Practice Set for Quality Management
Methods | Actual Latest 2026 Test | Verified Solutions
Practice Set
The C215 Course Instructors have created this practice set to provide you additional practice
before you take the Objective Assessment. The questions are based on the required course
material and will help you review essential concepts after engaging in the textbook and other
resources. Please note that these questions do not come from the actual assessment. Course
Instructors are not privy to information on the assessment. As you deem necessary, you may
schedule an appointment with your course instructor to discuss your results, questions, or
concerns after completion.
Points: 66/120
Quality Management Methods
This section covers questions for the quality management methods competency which covers
chapters 5 and 6 from the course resources.
Incorrect 0/1 Points
1. Which three descriptions apply to the role information systems (IS) play in total
quality management? *
They determine what customers want
They are the only tool managers depend on to provide training to employees
They can promptly implement technological changes
They provide the organization with accurate information
They assist with purchase price negotiations
They are flexible
Correct 1/1 Points
, Correct 1/1 Points
2. Which quality guru contribution to TQM can provide insight and guidance to
reduce variation and further convey managementÕs need to be responsible for
quality?
Introduce FelgenbaumÕs quality control charts
Implement DemingÕs 14 points to quality improvement
Apply JuranÕs 10 standards of product development
Develop TagucuchiÕs loss function of nonconformance
Correct 1/1 Points
3. An inventory management team has analyzed quality problems within the
organization. The team developed a chart based upon the causes and ranked
them in descending order based upon the percentage of deficiencies. What
quality control tool did the inventory management team used? *
Histogram
Scatter Diagrams
Pareto analysis
Flow Chart
Incorrect 0/1 Points
4. The definition of quality depends on the point of view of the people defining it.
Which of the following definitions of quality is a subjective viewpoint of quality?
Fitness for use
Value for price paid
Conformance to specifications
Psychological criteria
Correct 1/1 Points
5. Which diagram can be used to show causes of a specific event?
Normal distribution
, Normal distribution
Flow
Fishbone
Schematic
Incorrect 0/1 Points
6. Which continuous improvement method does Process Capability Index (Cpk)
measure?
How close one is to a target and how consistent one is with the average
performance
The most common measurement process
What a process is capable of and how long it will take to conclude
Parts per million on the capability index
Correct 1/1 Points
7. What is a primary goal of the international organization for standardization
(ISO)?
To focus on global standards for stakeholder management
To provide manufacturing standards for companies across a global setting
To establish universal certification standards for employee enhancement
To maintain a database of operating procedures of international firms
Correct 1/1 Points
8. Caldwell Company has decided to improve the quality of their product. Based
on a customer survey they learned that the customers value friendliness of the
employees and responsiveness to their needs as the most important
characteristics of the product. Caldwell Company is probably an example of
what type of an organization? *
manufacturing
service
both manufacturing and service
, neither manufacturing nor service
Incorrect 0/1 Points
9. Burns Industries had to recall 1,200 product units from their warehouse
because of a problem in the production process and the high possibility of
defects. What type of quality control costs is Burns incurring? *
prevention costs
appraisal costs
internal failure costs
external failure costs
Incorrect 0/1 Points
10. Globex company has applied for the Malcolm Baldrige National Quality Award
(MBNQA). The Baldrige examiners want to know how the company orders
products from its suppliers. They are asking the following questions: What
departments are involved? How do they interact? How is product quality
controlled?
What MBNQA category is being evaluated by the examiners? *
leadership
Strategic planning
information and analysis
process management
business results
Incorrect 0/1 Points
11. Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication
with operations
Methods | Actual Latest 2026 Test | Verified Solutions
Practice Set
The C215 Course Instructors have created this practice set to provide you additional practice
before you take the Objective Assessment. The questions are based on the required course
material and will help you review essential concepts after engaging in the textbook and other
resources. Please note that these questions do not come from the actual assessment. Course
Instructors are not privy to information on the assessment. As you deem necessary, you may
schedule an appointment with your course instructor to discuss your results, questions, or
concerns after completion.
Points: 66/120
Quality Management Methods
This section covers questions for the quality management methods competency which covers
chapters 5 and 6 from the course resources.
Incorrect 0/1 Points
1. Which three descriptions apply to the role information systems (IS) play in total
quality management? *
They determine what customers want
They are the only tool managers depend on to provide training to employees
They can promptly implement technological changes
They provide the organization with accurate information
They assist with purchase price negotiations
They are flexible
Correct 1/1 Points
, Correct 1/1 Points
2. Which quality guru contribution to TQM can provide insight and guidance to
reduce variation and further convey managementÕs need to be responsible for
quality?
Introduce FelgenbaumÕs quality control charts
Implement DemingÕs 14 points to quality improvement
Apply JuranÕs 10 standards of product development
Develop TagucuchiÕs loss function of nonconformance
Correct 1/1 Points
3. An inventory management team has analyzed quality problems within the
organization. The team developed a chart based upon the causes and ranked
them in descending order based upon the percentage of deficiencies. What
quality control tool did the inventory management team used? *
Histogram
Scatter Diagrams
Pareto analysis
Flow Chart
Incorrect 0/1 Points
4. The definition of quality depends on the point of view of the people defining it.
Which of the following definitions of quality is a subjective viewpoint of quality?
Fitness for use
Value for price paid
Conformance to specifications
Psychological criteria
Correct 1/1 Points
5. Which diagram can be used to show causes of a specific event?
Normal distribution
, Normal distribution
Flow
Fishbone
Schematic
Incorrect 0/1 Points
6. Which continuous improvement method does Process Capability Index (Cpk)
measure?
How close one is to a target and how consistent one is with the average
performance
The most common measurement process
What a process is capable of and how long it will take to conclude
Parts per million on the capability index
Correct 1/1 Points
7. What is a primary goal of the international organization for standardization
(ISO)?
To focus on global standards for stakeholder management
To provide manufacturing standards for companies across a global setting
To establish universal certification standards for employee enhancement
To maintain a database of operating procedures of international firms
Correct 1/1 Points
8. Caldwell Company has decided to improve the quality of their product. Based
on a customer survey they learned that the customers value friendliness of the
employees and responsiveness to their needs as the most important
characteristics of the product. Caldwell Company is probably an example of
what type of an organization? *
manufacturing
service
both manufacturing and service
, neither manufacturing nor service
Incorrect 0/1 Points
9. Burns Industries had to recall 1,200 product units from their warehouse
because of a problem in the production process and the high possibility of
defects. What type of quality control costs is Burns incurring? *
prevention costs
appraisal costs
internal failure costs
external failure costs
Incorrect 0/1 Points
10. Globex company has applied for the Malcolm Baldrige National Quality Award
(MBNQA). The Baldrige examiners want to know how the company orders
products from its suppliers. They are asking the following questions: What
departments are involved? How do they interact? How is product quality
controlled?
What MBNQA category is being evaluated by the examiners? *
leadership
Strategic planning
information and analysis
process management
business results
Incorrect 0/1 Points
11. Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication
with operations
