NUR 134- Test 1 Exam QUESTIONS AND
ANSWERS 100% RATED CORRECT
WITH 100% SURE PASS|GRADED A+
Source/encoder - CORRECT ANSWERS Person who begins the communication process
Channel - CORRECT ANSWERS Is the way of conveying and receiving the message to
receiver/decoder
Types of Channels - CORRECT ANSWERS auditory, visual, kinesthetic
Forms of communication - CORRECT ANSWERS Verbal and nonverbal communication
Empathy - CORRECT ANSWERS Intellectually identifying with the way another person feels
Rapport - CORRECT ANSWERS feeling of mutual trust experience by people in a satisfactory
relationship
Stimulus - CORRECT ANSWERS initiates the communication process
Reciever/Decoder - CORRECT ANSWERS the person that translates and interprets the
message
Confirmation/Feedback - CORRECT ANSWERS evidence that the receiver understands the
message
,What is SBAR and what does it stand for? - CORRECT ANSWERS A professional form of
communication for nurses between shifts.
S- Situation
B- Background
A- Assessment
R- Recommendations
Describe a therapeutic communication - CORRECT ANSWERS A type of communication that
builds rapport between nurse and patient. The nurse has empathy & is honest and competent.
Ways to build rapport? - CORRECT ANSWERS -Identify a specific objective
-Provide a comfortable enviornment
-Promote privacy and confidentiality
-Be patient focused vs. task-focused
-Thorough observations and assessment
-Pacing
A type of question that has a wide range of possible answers? - CORRECT ANSWERS Open-
ended question
A type of question that leads to a particular answer? - CORRECT ANSWERS Closed ended
question
A type of question/comment that makes sure you heard patient correctly? - CORRECT ANSWERS
Validating question or comment
Type of question/comment that confirms with what patient said? - CORRECT ANSWERS
Clarifying question or comment
, Type of question/comment that repeats what the patient said? - CORRECT ANSWERS
Reflective question or comment
Type of question/comment that puts things in order? - CORRECT ANSWERS Sequencing
questions or comments
Type of question/comment that gets the topic back on track? - CORRECT ANSWERS
Direction questions or comments
Incivility - CORRECT ANSWERS bullying
A shared system of beliefs, values, and behavioral expectations that provide structure - CORRECT
ANSWERS Culture
Sense of identification with a collective cultural group, how you identify - CORRECT ANSWERS
Ethnicity
Genetically Inherited factors - CORRECT ANSWERS Race
Cultural assimilation - CORRECT ANSWERS minorities living within a dominant group lose the
characteristics that made them different
Culture Shock - CORRECT ANSWERS The feelings a person experiences when placed in a
different culture. May result in psychological discomfort or disturbances
Stereotyping - CORRECT ANSWERS The assumption that all members of a culture or ethnic
group act alike
ANSWERS 100% RATED CORRECT
WITH 100% SURE PASS|GRADED A+
Source/encoder - CORRECT ANSWERS Person who begins the communication process
Channel - CORRECT ANSWERS Is the way of conveying and receiving the message to
receiver/decoder
Types of Channels - CORRECT ANSWERS auditory, visual, kinesthetic
Forms of communication - CORRECT ANSWERS Verbal and nonverbal communication
Empathy - CORRECT ANSWERS Intellectually identifying with the way another person feels
Rapport - CORRECT ANSWERS feeling of mutual trust experience by people in a satisfactory
relationship
Stimulus - CORRECT ANSWERS initiates the communication process
Reciever/Decoder - CORRECT ANSWERS the person that translates and interprets the
message
Confirmation/Feedback - CORRECT ANSWERS evidence that the receiver understands the
message
,What is SBAR and what does it stand for? - CORRECT ANSWERS A professional form of
communication for nurses between shifts.
S- Situation
B- Background
A- Assessment
R- Recommendations
Describe a therapeutic communication - CORRECT ANSWERS A type of communication that
builds rapport between nurse and patient. The nurse has empathy & is honest and competent.
Ways to build rapport? - CORRECT ANSWERS -Identify a specific objective
-Provide a comfortable enviornment
-Promote privacy and confidentiality
-Be patient focused vs. task-focused
-Thorough observations and assessment
-Pacing
A type of question that has a wide range of possible answers? - CORRECT ANSWERS Open-
ended question
A type of question that leads to a particular answer? - CORRECT ANSWERS Closed ended
question
A type of question/comment that makes sure you heard patient correctly? - CORRECT ANSWERS
Validating question or comment
Type of question/comment that confirms with what patient said? - CORRECT ANSWERS
Clarifying question or comment
, Type of question/comment that repeats what the patient said? - CORRECT ANSWERS
Reflective question or comment
Type of question/comment that puts things in order? - CORRECT ANSWERS Sequencing
questions or comments
Type of question/comment that gets the topic back on track? - CORRECT ANSWERS
Direction questions or comments
Incivility - CORRECT ANSWERS bullying
A shared system of beliefs, values, and behavioral expectations that provide structure - CORRECT
ANSWERS Culture
Sense of identification with a collective cultural group, how you identify - CORRECT ANSWERS
Ethnicity
Genetically Inherited factors - CORRECT ANSWERS Race
Cultural assimilation - CORRECT ANSWERS minorities living within a dominant group lose the
characteristics that made them different
Culture Shock - CORRECT ANSWERS The feelings a person experiences when placed in a
different culture. May result in psychological discomfort or disturbances
Stereotyping - CORRECT ANSWERS The assumption that all members of a culture or ethnic
group act alike
