1
MCHABO QMHA-1 PRACTICE EXAM REAL TEST
WITH QUESTIONS AND ANSWERS 2026
LATEST VERSION
SECTION 1: QUALITY MANAGEMENT & IMPROVEMENT
(Q1-Q25)
Q1. The primary goal of quality management in healthcare is
to:
A. Increase patient satisfaction only
B. Reduce costs at all costs
C. Improve patient outcomes and the value of care
D. Eliminate regulations
,2
Answer: C
Rationale: Quality management focuses on clinical outcomes,
patient safety, satisfaction, and value — balancing quality with
cost.
Q2. The PDSA cycle stands for:
A. Plan, Do, Study, Act
B. Prepare, Develop, Score, Achieve
C. Plan, Design, Support, Align
D. Predict, Do, Sustain, Act
Answer: A
Rationale: PDSA is a core improvement model for testing
changes and learning.
Q3. Lean methodology primarily focuses on:
A. Eliminating waste and non-value-added activities
B. Increasing staffing
C. Replacing leadership
D. Adding technology
Answer: A
Rationale: Lean seeks to improve efficiency by eliminating
waste.
,3
Q4. Six Sigma is best known for:
A. Reducing variation in processes
B. Increasing cycle times
C. Creating more work
D. Compliance reporting
Answer: A
Rationale: Six Sigma uses data to reduce process variation and
defects.
Q5. A key tool in quality improvement that visually displays
process steps is:
A. Fishbone diagram
B. Control chart
C. Flowchart
D. Histogram
Answer: C
Rationale: Flowcharts map processes to identify improvement
points.
Q6. A fishbone diagram (Ishikawa) helps identify:
, 4
A. Root causes of problems
B. Scheduling errors
C. Budget variance
D. Compliance issues
Answer: A
Rationale: It visually organizes potential causes of an issue.
Q7. In healthcare quality, a “defect” refers to:
A. Perfect performance
B. Failure to meet a requirement or standard
C. Extra documentation
D. Increase in revenue
Answer: B
Rationale: Defects are errors or failures in care processes.
Q8. Benchmarking in healthcare is used to:
A. Copy competitors’ weaknesses
B. Compare performance against best practices
C. Only monitor satisfaction scores
D. Eliminate data collection
MCHABO QMHA-1 PRACTICE EXAM REAL TEST
WITH QUESTIONS AND ANSWERS 2026
LATEST VERSION
SECTION 1: QUALITY MANAGEMENT & IMPROVEMENT
(Q1-Q25)
Q1. The primary goal of quality management in healthcare is
to:
A. Increase patient satisfaction only
B. Reduce costs at all costs
C. Improve patient outcomes and the value of care
D. Eliminate regulations
,2
Answer: C
Rationale: Quality management focuses on clinical outcomes,
patient safety, satisfaction, and value — balancing quality with
cost.
Q2. The PDSA cycle stands for:
A. Plan, Do, Study, Act
B. Prepare, Develop, Score, Achieve
C. Plan, Design, Support, Align
D. Predict, Do, Sustain, Act
Answer: A
Rationale: PDSA is a core improvement model for testing
changes and learning.
Q3. Lean methodology primarily focuses on:
A. Eliminating waste and non-value-added activities
B. Increasing staffing
C. Replacing leadership
D. Adding technology
Answer: A
Rationale: Lean seeks to improve efficiency by eliminating
waste.
,3
Q4. Six Sigma is best known for:
A. Reducing variation in processes
B. Increasing cycle times
C. Creating more work
D. Compliance reporting
Answer: A
Rationale: Six Sigma uses data to reduce process variation and
defects.
Q5. A key tool in quality improvement that visually displays
process steps is:
A. Fishbone diagram
B. Control chart
C. Flowchart
D. Histogram
Answer: C
Rationale: Flowcharts map processes to identify improvement
points.
Q6. A fishbone diagram (Ishikawa) helps identify:
, 4
A. Root causes of problems
B. Scheduling errors
C. Budget variance
D. Compliance issues
Answer: A
Rationale: It visually organizes potential causes of an issue.
Q7. In healthcare quality, a “defect” refers to:
A. Perfect performance
B. Failure to meet a requirement or standard
C. Extra documentation
D. Increase in revenue
Answer: B
Rationale: Defects are errors or failures in care processes.
Q8. Benchmarking in healthcare is used to:
A. Copy competitors’ weaknesses
B. Compare performance against best practices
C. Only monitor satisfaction scores
D. Eliminate data collection
