PUB3702 Assignment 2 ANSWERS 2026 - Due April 2026

PUB3701
ASSIGNMENT 3
DUE DATE: APRIL 2026

, PUB3702 ASSIGNMENT 3 MEMO 2026

DUE APRIL 2026



After reading the above part, it is now expected of you to answer the following
questions:

Would you say that Sam Maluleke is a good listener?

If your answer is “no” – what do you think can be done to overcome this
problem?




EDUCATION, TRAINING AND LEARNING: LEARNING GAPS AND THE ROLE OF
THE INCENTIVE MANAGER




1. Introduction



Education, training and learning are central to effective public sector performance.
Public institutions depend on skilled, motivated and well-integrated employees to deliver
services efficiently and ethically. However, learning gaps often arise when employees
struggle to adapt socially, professionally or organisationally to their work environment.
These gaps can negatively affect teamwork, morale and productivity if not addressed
appropriately.



The case of Brian Furham in the Financial Division of the Department of National
Education is analysed to identify the learning gaps evident in the scenario. The focus is