CFI FOI EXAM QUESTIONS AND ANSWERS
1. What is the definition of *Human Behavior*?
Answer The product of factors that cause people to act in predictable ways.
2. What are the basic human needs?
and how are they important to the instructor-student relationship?
Answer *Physical*- can't
concentrate
*Security*- can't concentrate
*Belonging*- out of normal surrounding, more need for
*Self-esteem*- results in self-confidence, ..., knowledge
*Cognitive*- control what is going on around them
*Aesthetic*- he or she simply likes it
*Self-actualization*- achieve potential greatest challenge
3. What are defense mechanisms?
Answer Subconscious ego-protecting reactions to unpleasant situations.
4. What are the 8 common defense mechanisms that may apply to
students? DR FDR CPR
Answer *D*enial
*R*epression
,*F*antasy
*D*isplacement
*R*eaction Formation
*C*ompensation
*P*rojections
*R*ationalization
5. Explain the defense mechanism of *Denial*
Answer A refusal to accept external reality because it is too threatening. Denial is the refusal
to acknowledge what has happened, is happening, or will happen.
6. Explain the defense mechanism of *Repression*
Answer A person places uncomfortable thoughts into inaccessible areas of the unconscious
mind.
7. Explain the defense mechanism of *Fantasy*
Answer A student engages in daydreaming about how things should be rather than doing
anything about how things are.
8. Explain the defense mechanism of *Displacement*
Answer An unconscious shift of emotion, affect, or desire from the original object to a more
acceptable, less-threatening substitute. Kicking the dog or taking it out on a spouse.
, 9. Explain the defense mechanism of *Reaction Formation*
Answer Faking a belief opposite to the true belief opposite the true belief because the true
belief causes anxiety.
10. Explain the defense mechanism of *Compensation*
Answer Students often attempt to disguise the presence of a weak or undesirable quality by
emphasizing a more positive one.
11. Explain the defense mechanism of *Projection*
Answer Students may relegate the blame for their own short-comings and mistakes to
others or attribute their motives, desires, and characteristics to others.
12. Explain the defense mechanism of *Rationalization*
Answer Justifying actions that otherwise would be unacceptable; the substitution of excuses
for reasons.
13. What are the 3 basic elements of communication?
Answer *Source*- speaker, writer, or instructor
*Symbols*- works or signs
*Receiver*- listener, reader, or student
14. What are the three characteristics of receivers that instructors must
under- stand in order to effectively communicate with their students?
Answer *E*xperiences- student experience, background and education level determine the
1. What is the definition of *Human Behavior*?
Answer The product of factors that cause people to act in predictable ways.
2. What are the basic human needs?
and how are they important to the instructor-student relationship?
Answer *Physical*- can't
concentrate
*Security*- can't concentrate
*Belonging*- out of normal surrounding, more need for
*Self-esteem*- results in self-confidence, ..., knowledge
*Cognitive*- control what is going on around them
*Aesthetic*- he or she simply likes it
*Self-actualization*- achieve potential greatest challenge
3. What are defense mechanisms?
Answer Subconscious ego-protecting reactions to unpleasant situations.
4. What are the 8 common defense mechanisms that may apply to
students? DR FDR CPR
Answer *D*enial
*R*epression
,*F*antasy
*D*isplacement
*R*eaction Formation
*C*ompensation
*P*rojections
*R*ationalization
5. Explain the defense mechanism of *Denial*
Answer A refusal to accept external reality because it is too threatening. Denial is the refusal
to acknowledge what has happened, is happening, or will happen.
6. Explain the defense mechanism of *Repression*
Answer A person places uncomfortable thoughts into inaccessible areas of the unconscious
mind.
7. Explain the defense mechanism of *Fantasy*
Answer A student engages in daydreaming about how things should be rather than doing
anything about how things are.
8. Explain the defense mechanism of *Displacement*
Answer An unconscious shift of emotion, affect, or desire from the original object to a more
acceptable, less-threatening substitute. Kicking the dog or taking it out on a spouse.
, 9. Explain the defense mechanism of *Reaction Formation*
Answer Faking a belief opposite to the true belief opposite the true belief because the true
belief causes anxiety.
10. Explain the defense mechanism of *Compensation*
Answer Students often attempt to disguise the presence of a weak or undesirable quality by
emphasizing a more positive one.
11. Explain the defense mechanism of *Projection*
Answer Students may relegate the blame for their own short-comings and mistakes to
others or attribute their motives, desires, and characteristics to others.
12. Explain the defense mechanism of *Rationalization*
Answer Justifying actions that otherwise would be unacceptable; the substitution of excuses
for reasons.
13. What are the 3 basic elements of communication?
Answer *Source*- speaker, writer, or instructor
*Symbols*- works or signs
*Receiver*- listener, reader, or student
14. What are the three characteristics of receivers that instructors must
under- stand in order to effectively communicate with their students?
Answer *E*xperiences- student experience, background and education level determine the
